• Create custom analytics and reporting deliverables for McLean & Company members, using tools such as R, Python, SQL, Excel, and PowerPoint to clean data, update pre-existing scripts, build custom report templates, and format final reports to a polished, client-ready standard. • Conduct analyses on survey data for the Diagnostics and broader HR Research teams by extracting and merging data from our full suite of diagnostics, including Engagement, New Hire, and Exit. • Identify opportunities to improve reporting by recommending clearer data displays and enhanced calculations that support validity, reliability, and action-oriented insights. • Learn and work with McLean & Company's proprietary survey platforms. • Participate in ongoing data collection/cleaning efforts and process improvement projects. • Provide an additional layer of quality assurance and troubleshoot problems that arise. • Act as a technical resource for data-related questions. • Take on other duties as required as the team and product offerings continue to grow.

• Support the annual compensation cycle by performing compensation administration tasks related to manual updates for global transfers, manual uploads, updates and deletions of change statements, and troubleshooting issues. • Play a key role in testing phases for regular cycles and system enhancements. • Follow up on outlier reviews, consolidate information, and analyze data for pay equity. • Submit global data for participation in the annual WTW compensation survey. • Support the salary planning process through data preparation and analysis. • Reconcile invoices and analyze usage of recognition programs. • Participate as a team member in other compensation-related projects.

Role Description The IT Retail Service Desk Analyst provides guidance, assistance, coordination, and follows up on questions, incidents, or problems of systems applications, hardware, and software installed or maintained in our environment. This role primarily provides Tier I support on a variety of issues to end users. - Respond to various channels including tickets, phone calls, email, and face-to-face requests. - Document, track, and monitor issues to promote timely resolution. Duties and Responsibilities - Answer incoming calls, email, voicemail, and document, troubleshoot and resolve or escalate incident tickets from end users and retail stores. - Resolve hardware and application/software issues within the POS system (Epicor), desktops, servers, printers, and other mission-critical systems. - Analyze the source of problems reported, locate trends, and recommend measures to minimize or eliminate future occurrences. - Help train others and document knowledge for self-help (Tier 0), as well as Tier I and Tier II. - Identify and learn appropriate software applications used and supported by the organization. - Implement and own best practices and business processes, including: - Proactive management of outages and issues. - Active ownership and transition of technical issues. - Knowledge Management and dissemination of information. - Participate in maintaining and updating bulletins, knowledge bases, and frequently asked questions resources on the IT intranet. - Ensure quality of service through: - Documenting all pertinent end user identification information. - Responding to requests in a friendly, confident, and professional manner. - Assist in the research and identification of root causes and systemic issues. - Create support and notification documentation. - Raise individual and team performance level by: - Achieving daily performance and service level goals. - Providing recommendations to management for improvement and compliance. - Complying with all operating procedures and guidelines. - Demonstrating excellence in incident management and problem resolution. - Providing guidance and mentoring to other team members. Scope - Staff supervision and development: No - Decision making: No - Travel: Up to 5% - Flex Designation: Anywhere Compensation and Benefits The anticipated range for this position is $20.91 - $31.30 per hour depending on location, knowledge, skills, education, and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as: - Early access to pay. - Medical, dental, and vision insurance. - Life insurance. - Short-term and long-term disability. - 401k plan enrollment for eligible Associates. - Paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). - Paid sick time up to 80 hours per year unless otherwise required by law.

• Build the digital services that keep Alberta running. • Support service-related activities including new development and configuration, system and application maintenance and support, multi-project delivery, technical consultation and expertise, Electronic Information Management (EIM), customer relationship management, and compliance with Government of Alberta (GoA) standards, policies, and practices. • Develop, enhance, and maintain enterprise applications and databases that support critical government services. • Design and implement secure, high-quality solutions that meet business and technical requirements. • Support the reliability and performance of 24/7 business-critical systems. • Troubleshoot, resolve, and prevent application and database issues. • Collaborate with business partners to analyze requirements and recommend effective technical solutions. • Provide technical guidance to clients and stakeholders across government. • Stay current with emerging technologies, cloud services, automation, and industry best practices to continuously improve service delivery.