• Responsible for the performance management and daily operational oversight of vendor partners • Ensure a high level of patient service and drive team’s production to exceed goals • Partner with OP’s to identify new initiatives • Liaison with key business partners to drive initiatives • Monitor quality scores and drive enhanced patient experience • Develop training content and create action plans for compliance

• Oversee multiple related projects, understand interdependencies, assist with project prioritization and connect dots. • Establish governance frameworks, steering committee processes, and compliance with industry standards and regulatory requirements. • Oversee project budgets, resource allocation, and procurement processes, including vendor negotiations. • Mentor and lead and coordinate, multi-disciplinary teams (IT, Finance, HR, etc.); foster and manage collaboration and knowledge sharing. • Identify, assess, and mitigate risks; manage change requests and ensure smooth adoption of new systems. • Maintain clear communication with executive leadership, sponsors, and end-users; report progress, issues, and risks to senior management.

• Serve as the principal Program Manager, responsible for organizing, directing, and managing a dispersed team of Subject Matter Experts (SMEs) supporting U.S. government programs worldwide; this may include but “butts in seats” programmatic support on multiple U.S. military bases, or remote support. • Oversee the full program lifecycle, including initiation, planning, execution, delivery, and closure of monthly activities, reporting, and ad hoc deliverables. • Provide strategic direction and ensure all program deliverables meet technical and contractual requirements. • Act as the primary point of contact for government stakeholders, subcontracting offices, and partner companies. • Collaborate with Hoplite Group’s Finance Team to support cost estimation, monitor spending, review invoices, and manage vendor portal requirements. • Track project progress using Microsoft Office Suite (Word, Excel, PowerPoint) and MS Project; provide consistent and transparent status updates to internal and external stakeholders. • Support the Recruiting Team in identifying, vetting, and submitting qualified candidates to meet emerging customer requirements. • Deliver concise weekly and monthly reports and briefings to senior Hoplite Group stakeholders and government clients. • Ensure quality, risk mitigation, and compliance with DoD and federal program standards.

• Serve as the subject matter expert for learning technology platforms, including Adobe Learning Manager (ALM), Adobe Connect, Qualtrics, TidWit, SharePoint, and curriculum development tools such as Adobe Captivate and Articulate Rise. • Partner with business stakeholders to gather, document, and validate business requirements across the organization. • Develop a deep understanding of learning platform user experience challenges and identify opportunities for optimization. • Translate business requirements into clear, actionable documentation for Product and Engineering teams. • Support roadmap planning, feature prioritization, and enhancement recommendations based on stakeholder needs. • Lead technology initiatives including platform migrations, automation efforts, enhancements, and strategic improvement projects. • Manage project plans, identify risks, communicate project status, and ensure successful on-time delivery. • Serve as the primary technical contact for platform administration and collaborate with internal product and technology teams. • Evaluate current technical solutions, identify process gaps, and recommend future-state improvements. • Communicate new platform releases, features, and capabilities while driving stakeholder awareness and adoption. • Manage user provisioning within Adobe systems and support platform administration activities. • Research, evaluate, and recommend new technology solutions that support the learning ecosystem. • Maintain documentation for applications, technical processes, and key business decisions. • Utilize Adobe Workfront to manage project execution, communicate project status, and contribute as a technology subject matter expert. • Author and schedule content within Adobe Learning Manager as needed to support business objectives. • Conduct research and analysis to support strategic initiatives and future technology investments. • Build alignment across business and technical stakeholders to accelerate delivery and improve the overall learning experience.