Program Manager, Patient Services
Location
Illinois
Posted
13 days ago
Salary
$109.5K - $208.5K / year
Seniority
Senior
Job Description
Program Manager, Patient Services
AbbVie
• Responsible for the performance management and daily operational oversight of vendor partners • Ensure a high level of patient service and drive team’s production to exceed goals • Partner with OP’s to identify new initiatives • Liaison with key business partners to drive initiatives • Monitor quality scores and drive enhanced patient experience • Develop training content and create action plans for compliance
Job Requirements
- BS degree in a related area
- 4 to 5 years of Contact Center or Customer Service experience
- 2+ years of experience supporting outsourced vendor customer service operations
- Strong interpersonal skills
- Strong organizational skills
- Project management leadership skills
- Ability to communicate complex tasks clearly
- Deep problem-solving skills
Benefits
- paid time off (vacation, holidays, sick)
- medical/dental/vision insurance
- 401(k) to eligible employees
- long-term incentive programs
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