Program Manager, Patient Services

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 10,001+Since 2013H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

13 days ago

Salary

$109.5K - $208.5K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Program Manager, Patient Services

AbbVie

• Responsible for the performance management and daily operational oversight of vendor partners • Ensure a high level of patient service and drive team’s production to exceed goals • Partner with OP’s to identify new initiatives • Liaison with key business partners to drive initiatives • Monitor quality scores and drive enhanced patient experience • Develop training content and create action plans for compliance

Job Requirements

  • BS degree in a related area
  • 4 to 5 years of Contact Center or Customer Service experience
  • 2+ years of experience supporting outsourced vendor customer service operations
  • Strong interpersonal skills
  • Strong organizational skills
  • Project management leadership skills
  • Ability to communicate complex tasks clearly
  • Deep problem-solving skills

Benefits

  • paid time off (vacation, holidays, sick)
  • medical/dental/vision insurance
  • 401(k) to eligible employees
  • long-term incentive programs

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