National Registry of Emergency Medical Technicians

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs. • Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM. • Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts. • Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions. • Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning. • Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories. • Manage multiple projects and priorities with strong organizational discipline and professionalism.

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs. • Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM. • Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts. • Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions. • Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning. • Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories. • Manage multiple projects and priorities with strong organizational discipline and professionalism.

• Lead strategy for stakeholder relationships and advocacy within the EMS ecosystem. • Manage the Partner & Advocacy Team to build and maintain partnerships that support the National Registry’s mission. • Oversee stakeholder engagement to strengthen trust and improve collaboration. • Support the National Registry’s mission by fostering trusted relationships within the EMS ecosystem. • Uphold transparency, advocacy, and collaboration, ensuring stakeholder needs shape organizational decisions. • Serve as a key representative and advocate for the National Registry within the EMS community. • Monitor, evaluate, and report on the effectiveness of relationship and advocacy initiatives.

• Oversees technical aspects of certification examination content, guiding projects from blueprint to technical report. • Supports all phases of examination development, including item creation, quality assurance, and assembly. • Plays a critical role in advancing the organization's mission by ensuring examination content is both valid and reliable. • Leads project planning and management by item and test development planning, identifying process inefficiencies and creating solutions. • Develops and maintains documentation to ensure consistent execution of content development activities. • Oversees item and test development projects, identifying process inefficiencies and implementing effective solutions. • Serves as technology lead for item development tools and platforms, overseeing, troubleshooting, vendor communications, and user training. • Recruits, trains, and manages a team of contracted subject matter experts for item development and volunteer subject matter experts responsible for content development to maintain consistent review outcomes across item review panels. • Facilitates item review panels, ensuring effective subject matter expert engagement and adherence to item review protocols. • Performs technical content development, ensuring readiness for upcoming item review panels. • Serves as subject matter expert in technical examination content development and communicates with interested stakeholders. • Leads training on examination policies and procedures and serves as liaison for inquiries related to examination technical content.

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs. • Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM. • Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts. • Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions. • Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning. • Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories. • Manage multiple projects and priorities with strong organizational discipline and professionalism.

• Leads the design, engineering, and ongoing evolution of the Data Warehouse; ensures consistent, accurate, and timely data flow across systems, analytics platforms, and reporting layers. • Collaborates with other appropriate teams to ensure data structures effectively support both operational and research objectives. • Provides architectural guidance and recommends future-state data warehouse and reporting platforms to support long-term needs and reliability based on best practice. • Defines and maintains standards for reporting and key organizational metrics that meet the needs of both internal and external partners. • Ensures the dataflow and reporting logic is maintained and accessible. • Ensures business rules and metrics are consistent across all departments to ensure trusted, authoritative data outputs. • Provides mentorship, coaching, and technical guidance to staff. • Identifies needs for improvement and collaborates with others to design and implement those solutions. • Ensures data systems work well together, are reliable, and the results are accurate. • Validates Data Warehouse jobs, data flows, and reporting outputs are complete and correct. • Contributes to stabilization and re-enablement efforts following data or reporting incidents.

• Oversees daily operations of the QA team to ensure high standards for product quality. • Guides team members and supports effective testing processes. • Identifies and manages risks related to product quality and release timelines. • Supervises daily activities and work assignments of QA Analysts. • Collaborates with Software Development Team Leads.

• Oversee all accounting activities, manage the month-end and year-end close processes, and ensure the timely preparation of accurate financial statements in accordance with GAAP and organizational policies. • Supervise the maintenance of ledgers, reconciliation of accounts, and the implementation of internal controls to safeguard assets and ensure the integrity of financial data. • Provide comprehensive oversight of financial operations, including cash flow management, investments, and reserves. • Analyze financial results, trends, and variances to deliver actionable insights to leadership and support the development of strategic plans. • Monitor financial risks and recommend mitigation strategies. • Oversee payroll processing to ensure accuracy, compliance with federal and state regulations, and timely payments. • Review and analyze payroll data for trends, discrepancies, and cost management. • Coordinate the annual budgeting process, working with department heads to develop, review, and consolidate departmental budgets. • Monitor actual performance against budget, prepare variance reports, and provide recommendations for corrective actions as needed. • Develop, implement, and maintain financial policies, procedures, and best practices to ensure compliance and operational efficiency. • Serve as the organization’s subject matter expert on complex accounting issues, regulatory requirements, and financial systems. • Coordinate and support the annual audit process, serving as the primary contact for external auditors and ensuring timely completion of audit deliverables. • Manage relationships with banks and other financial institutions to optimize organizational resources.

• Independently plan, execute, and oversee operations programs, ensuring alignment with organizational priorities, timelines, and capacity. • Transform direction, evolving priorities, and ambiguous problem statements into clear scopes, work plans, milestones, and decision points. • Partner with functional leaders and subject matter experts to create sustainable processes that balance standardization with operational realities, such as constraints from accreditation requirements. • Proactively manage and coordinate policy lifecycle management and accreditation activities, including evidence preparation, timeline management, stakeholder communication, and acting as the primary liaison with the accreditor. • Identify risks within assigned programs and support mitigation planning, escalation, and tracking. • Develop and maintain operational reporting that provides visibility into work, progress, risks, and outcomes, translating data into actionable insights for leadership. • Communicate proactively with stakeholders regarding status, risks, dependencies, and decisions to maintain alignment and accountability. • Evaluate program and process effectiveness and recommend improvements to strengthen execution, governance, and operational consistency across National Registry programs.