• Provides risk management expertise to business leaders • Supports the implementation of risk frameworks to mitigate risk exposures • Engages with key business segments of the Bank • Leads cross-functional teams or projects • Collaborates with various stakeholders across Risk Management and Technology • Develops and manages operational risk areas and compliance frameworks

• Provides a broad range of research, analysis, reporting, monitoring and/or operational process support within a defined area of function • Supports business by providing expert guidance/advice on risk-related matters • Integrates the broader organizational context into advice and solutions within own functional area • Acts as the primary subject matter expert within area of expertise • Recommends and implements solutions impacting department strategies and objectives • Provides advanced analysis and/or specialized reporting to support business partners • Engages with various stakeholders to discuss and address assessment results.

Role Description We are seeking a Program Quality Specialist to work with educators and/or programs funded by sponsors of education-related programs and research committed to promoting positive learning and educational experiences for children. - Provide virtual and/or in-person support to identified schools, programs, and/or classrooms. - Facilitate the progress of educational programs. - Apply specializations based on specific expertise and experience, i.e. specific types of educational programs, coaching & mentoring, preassessments. - Collaborate with identified partners to improve required processes and effective use of supports and resources. - Work with external contacts, e.g., early childhood experts, specific education community to identify new or revise current supports and resources. - Use evidence-based knowledge to make independent decisions regarding educational programs. - Identify and provide necessary coaching and support to schools, programs, and/or classrooms. As the first-tier support to programs and interaction with Maryland EXCELS system, the Program Quality Specialist primarily provides virtual support to assigned caseload. Responsibilities include: - Documentation of communication. - Providing outreach to programs to support advancement in quality rating. - Sharing resources for additional professional development and training related to Maryland EXCELS. Facilitates the progress of programs as they move through the Maryland EXCELS quality rating levels through review of submitted documentation and communications as well as pre-assessment of program’s quality rating attainment submitted electronically via an online tool. May be assigned to specific specializations based on specific expertise and experience. For example: - Some Program Quality Specialists have expertise in specific types of early childhood programs. - Others may have expertise in coaching & mentoring. - Others are highly reliable in pre-assessments. Qualifications - Bachelor's Degree in a related field. - Three years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Requirements - Master’s Degree in a related field (preferred). - Five years of experience working in focus area or specific education community (preferred). - Strong online proficiency, including downloading and attaching files; document/file management and organization; and web and computer troubleshooting skills and competency in reporting. - Fluency in Spanish. - Experience working directly in or with programs participating in ECE systems in Maryland, including but not limited to: Maryland EXCELS, Childcare Scholarship, Maryland Accreditation, and the Childcare Credential program. - Familiarity with Maryland childcare regulations. Benefits - Starting Salary Range: $48,000 - $84,100 Annually ($66,000 targeted; Commensurate w/exp.). - Employee group: Full Time. - Schedule: Monday - Friday, 9:00 am - 4:30 pm. - FLSA Status: Exempt. - Location: Remote. - Department name: Center for Technology in Education (CTE). - Personnel area: School of Education.

• Ensure the delivery of high-quality software through practical and risk-based testing. • Validate key user flows, APIs, and data behavior while helping the team build quality into the product. • Design and execute test strategies combining manual and automated testing. • Create and maintain automated test suites for critical flows. • Validate functional, regression, integration, and end-to-end scenarios. • Support testing of multi-role and permission-based user scenarios. • Support testing of authentication flows (OAuth2/OIDC). • Perform API testing and validate responses, permissions, and error handling. • Validate data integrity and expected system behavior. • Collaborate with developers to identify defects early and improve quality practices. • Help prioritize testing efforts based on business risk and delivery priorities.