Role Description We are seeking a Program Quality Specialist to work with educators and/or programs funded by sponsors of education-related programs and research committed to promoting positive learning and educational experiences for children. - Provide virtual and/or in-person support to identified schools, programs, and/or classrooms. - Facilitate the progress of educational programs. - Apply specializations based on specific expertise and experience, i.e. specific types of educational programs, coaching & mentoring, preassessments. - Collaborate with identified partners to improve required processes and effective use of supports and resources. - Work with external contacts, e.g., early childhood experts, specific education community to identify new or revise current supports and resources. - Use evidence-based knowledge to make independent decisions regarding educational programs. - Identify and provide necessary coaching and support to schools, programs, and/or classrooms. As the first-tier support to programs and interaction with Maryland EXCELS system, the Program Quality Specialist primarily provides virtual support to assigned caseload. Responsibilities include: - Documentation of communication. - Providing outreach to programs to support advancement in quality rating. - Sharing resources for additional professional development and training related to Maryland EXCELS. Facilitates the progress of programs as they move through the Maryland EXCELS quality rating levels through review of submitted documentation and communications as well as pre-assessment of program’s quality rating attainment submitted electronically via an online tool. May be assigned to specific specializations based on specific expertise and experience. For example: - Some Program Quality Specialists have expertise in specific types of early childhood programs. - Others may have expertise in coaching & mentoring. - Others are highly reliable in pre-assessments. Qualifications - Bachelor's Degree in a related field. - Three years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Requirements - Master’s Degree in a related field (preferred). - Five years of experience working in focus area or specific education community (preferred). - Strong online proficiency, including downloading and attaching files; document/file management and organization; and web and computer troubleshooting skills and competency in reporting. - Fluency in Spanish. - Experience working directly in or with programs participating in ECE systems in Maryland, including but not limited to: Maryland EXCELS, Childcare Scholarship, Maryland Accreditation, and the Childcare Credential program. - Familiarity with Maryland childcare regulations. Benefits - Starting Salary Range: $48,000 - $84,100 Annually ($66,000 targeted; Commensurate w/exp.). - Employee group: Full Time. - Schedule: Monday - Friday, 9:00 am - 4:30 pm. - FLSA Status: Exempt. - Location: Remote. - Department name: Center for Technology in Education (CTE). - Personnel area: School of Education.

• Ensure the delivery of high-quality software through practical and risk-based testing. • Validate key user flows, APIs, and data behavior while helping the team build quality into the product. • Design and execute test strategies combining manual and automated testing. • Create and maintain automated test suites for critical flows. • Validate functional, regression, integration, and end-to-end scenarios. • Support testing of multi-role and permission-based user scenarios. • Support testing of authentication flows (OAuth2/OIDC). • Perform API testing and validate responses, permissions, and error handling. • Validate data integrity and expected system behavior. • Collaborate with developers to identify defects early and improve quality practices. • Help prioritize testing efforts based on business risk and delivery priorities.

Role Description As a Senior QA Manual Engineer, you will own the quality assurance strategy, test planning, and manual execution for mission-critical applications. You will act as the primary anchor for system reliability, establishing comprehensive test plans across web, mobile, and API layers to identify risks early in the development lifecycle. While this is primarily a manual testing role, an understanding of automation concepts is required to collaborate effectively with automation engineers and help identify test cases ideal for automation script transition. Your success is measured by test coverage, defect detection efficiency, and your ability to drive quality standards across cross-functional teams. Key Responsibilities - Design, document, and execute structured test plans, test cases, and edge-case scenarios for complex software applications. - Perform thorough functional, regression, integration, and API testing to ensure robust software delivery. - Log, track, and prioritize complex defects with precise steps to reproduce, partnering closely with developers to drive root-cause analysis. - Identify candidates for test automation and assist in defining test flows for automated script transition. - Elevate team output through test case reviews, risk assessment sessions, and mentoring mid-level/junior QA engineers on QA methodologies. Qualifications - 5+ years of dedicated experience in software quality assurance with a strong focus on manual testing. - Deep expertise in functional, regression, boundary, exploratory, and acceptance testing across web and mobile platforms. - Strong experience testing RESTful APIs using tools like Postman, Charles Proxy, or Swagger. - Prior exposure or foundational experience with automation tools/concepts (Selenium, Cypress, Playwright, or basic scripting) to bridge manual and automated testing efforts. - Proficiency with test management tools (Jira, Zephyr, TestRail) and database query languages (SQL) for data validation. - Advanced English proficiency (written and verbal) for collaboration with US-based clients. - Mandatory experience in nearshore/offshore client-facing startup cultures. Benefits - USA Contractor / 100% Remote - Competitive Pay (USD) - Holidays Off & Paid Time Off - Health insurance assistance program - Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.

• Generate test documentation, perform end-to-end testing, and build and execute automated test cases • Translate business requirements and processes into technical requirements and configuration settings • Identify and assess risks to programs or projects and recommend risk mitigation strategies • Create test strategies ensuring solutions meet functionality, performance, and reliability standards • Collaborate with team leads and engineering resources to strategize on the testing approach • Execute end-to-end testing efficiently and according to set deadlines • Support and complete test orchestration requiring problem-solving and analysis • Record, log, and track defects in the system and coordinate resolutions • Assess test results to identify and document defects or undesirable results • Direct projects from a quality assurance perspective with end-user focus • Independently own a workstream/product line throughout the full life cycle of the project • Participate in daily engineering meetings to inform teammates and management of status • Assist the in-house support team with product defect exploration as needed • Troubleshoot and analyze technical issues related to software applications and reports • Present product expertise in training and implementation environments • Perform other duties as assigned