• The ES Key Account Executive is responsible for driving strategic sales growth and relationship management across our broker portfolio. • The incumbent assesses customer environmental services needs—such as recycling, waste, environmental, and compliance-based customized products and services. • Conducts regular strategic meetings with key decision-makers to facilitate service delivery and to expand solution adoption within targeted customers. • Maintain and retain relationship with the brokers by building and sustaining effective long-term relationships with key decision makers within assigned accounts. • Seek opportunities with existing customers to expand our current service offerings and achieve maximum account penetration. • Create and communicate customers plans for top customers to include opportunities, risk ratings, and detailed growth and retention plans. • Develop and design customized environmental solutions and collaborate with internal teams to ensure proposed solutions align with customer goals. • Ensure utilization of CRM on a daily basis. • Monitor schedules and documents of all activities such as calls, meetings, proposals and develop robust information profiles on prospective customers to facilitate acquisition of new customers. • Develop and maintain an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs. • Complete required Environmental Service Agreements, Pricing Proposals, Customer Onboarding Forms, reports, and other paperwork in a timely manner and in accordance with Company policy. • Performs other job-related duties as assigned or apparent.

Role Description MSI Americas, a multinational leader in the Telecommunications & IT sector across 14 countries in the Americas, is actively seeking a highly experienced and results-driven Senior Sales Executive. This pivotal remote role, based in Latin America, is crucial for driving sustained revenue growth through new client acquisition. The successful candidate will initially focus on the USA market and subsequently expand to Europe, managing the entire sales cycle from prospecting to closing, ensuring profitability, and contributing to strategic sales objectives and brand positioning. Key Responsibilities - Market Insight & Strategy: Develop a deep understanding of local, regional, and global technology trends and applications, with a primary focus on the USA market, followed by Europe. - Business Development: - Proactively prospect and identify potential clients to consistently generate new commercial opportunities. - Continuously research and propose innovative technology solutions applicable to the market. - Reach and exceed weekly, monthly, and quarterly sales targets. - Maintain continuous communication with potential clients to identify opportunities and present tailored proposals. - Detect and pursue new business and commercial opportunities in a sustained manner. - Sales Cycle Management: - Prepare comprehensive commercial offers, ensuring viability in terms of deadlines, conditions, and profitability. - Negotiate contracts and commercial agreements to secure maximum benefit for the company. - Continuously monitor the profitability and performance of assigned accounts. - Effectively close sales opportunities by securing formal purchasing commitments from clients. - Support the service delivery team in commercial aspects as required. - Monitor internal and external sales processes to ensure proper billing. - Actively participate in cross-departmental meetings. - Reporting & Collaboration: - Document all opportunities, interactions, communications, and related matters meticulously in Odoo CRM. - Support the marketing department in preparing proposals and presentations to add value and enhance brand presence. - Prepare and review Profit & Loss (PL) statements. - Conduct technical analysis of Request for Quotes (RFQs). - Fulfill established sales quotas. Qualifications - Professional degree in Computer Science, Systems Engineering, Electronics, Telecommunications, or a related technical field. - Minimum of 10 years of demonstrable experience in commercial management and sales. - Proven track record of consistently meeting and exceeding assigned sales quotas. - Current experience in the IT sector with a strong background in selling IT services to the U.S. market. - Expertise in commercial management and consultative selling. - Proficiency in preparing commercial proposals. - General knowledge of IT and technology solutions. - Strong understanding of cloud solutions, cybersecurity, and managed services. - Familiarity with basic enterprise technology architectures. - Awareness of technology market trends and evolution. - Proficiency in Odoo CRM for sales process documentation. - Fluent English (written and spoken). Desired Skills - Effective communication skills. - Strong negotiation and closing abilities. - Goal-oriented mindset to meet and exceed sales quotas. - Persistence in developing new business. - Persuasion and influence skills. - Understanding of technological evolution and innovation. - Proactive presentation of solutions to clients. - Continuous learning mindset. Compensation & Benefits - Initial Freelance Period: 3 months, compensation based on a commission structure tied to sales performance. - Full-Time Transition: Upon successful achievement of targets during the freelance period, transition to a full-time role offering a base salary in addition to commissions.

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth. • Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance. • Conduct in-depth agency diagnostics to assess performance and identify growth opportunities. • Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual). • Prospect, onboard and set performance goals for new agencies, while providing training and support. • May pre-qualify accounts as needed. • Influence agency partners through effective communication and negotiation skills. • Collaborate with internal teams, such as Product and Underwriting to ensure alignment of sales strategies with business objectives. • Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines. • May identify book transfer opportunities. • Develop knowledge of competitor products and capabilities and local market trends. • Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process. • Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools. • Perform other duties as assigned.

• Resolve complex escalated issues with a high customer and institutional impact • Actively coach and mentor for the escalation team • Incoming and outgoing client interactions to address complaints • Research, analyze, own and coordinate the resolution of escalated customer complaints • Document the problem resolution process for each investigated complaint • Act as a point person/subject matter expert for escalated issues • Facilitate problem resolution with stakeholders