PNC

• Partner closely with Technology leadership, Finance, and Project Management teams to drive project and cost center budgeting and forecasting activities. • Pulling and analyzing data from the project financial system of record and working with PMs to correct any issues to provide an accurate forecast. • Analyzing data provided by Finance and working with Technology leadership to correct any issues and provide an accurate forecast at the higher organization level. • Working with Technology leaders to gather their strategic plans, converting plans into high-level initiative and cost center financial impacts. • Facilitate the development of business cases for initiatives within the portfolio so senior leadership understands what is being approved and will be delivered.

• Performs advanced customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. • Delivers CARES model to customers and service partners • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served • Resolves customer service inquiries and issues • Recommends appropriate solutions • Resolves more complex or reoccurring issues • May interact with higher levels within the customer organization • Maintains high levels of customer satisfaction consistent with PNC's core values • Demonstrates commitment to quality through customer and service partner interactions • Serves as a coach or mentor and may serve as a trainer to the customer service team • Documents customer interactions and completes service requests to minimize customer effort or additional action.

• Lead day‑to‑day Detection and Response activities, ensuring timely detection, triage, investigation, and response to security events. • Ensure 24/7 incident response readiness by maintaining and managing the on‑call rotation, including scheduling, escalation paths, and service‑level expectations. • Serve as the owner for incident response execution, including initial containment, escalation, incident declaration, and forensic coordination. • Act as the primary technical lead and liaison during high‑severity incidents, collaborating with Infrastructure, Engineering, Legal, and Executive leadership. • Oversee the development, tuning, and continuous improvement of SIEM detections, alerting logic, and correlation rules. • Drive integration of internal and external Threat Intelligence to enhance visibility and detection capabilities. • Produce operational metrics and performance reporting focused on detection coverage, MTTD/MTTR, case handling quality, and tooling efficacy. • Evaluate and implement new technologies, integrations, and automation opportunities to reduce manual workload and enhance response capabilities. • Own and maintain incident response playbooks, SOPs, escalation paths, and response frameworks. • Ensure regulatory, contractual, and internal stakeholder notifications are initiated and documented when required. • Manage post-incident activities, including after-action reviews, corrective actions, and measurable improvements. • Lead readiness activities such as tabletop exercises, red/blue/purple team scenarios, and simulation‑based training. • Ensure incident response posture aligns with organizational risk appetite, audit requirements, and industry best practices. • Direct and mentor analysts in investigations, incident handling, and operational processes. • Execute staffing decisions, performance evaluations, onboarding, and the professional development pipeline for analysts. • Identify operational gaps and recommend technical or process improvements to mature the detection and response program. • Champion a culture of continuous improvement, documentation discipline, and analytical excellence.

• Reviews and investigates customer cases, reports and work for potential and actual loss • Minimizes fraud, Anti-Money Laundering and/or organizational risk • Performs early detection of suspicious activity • Controls and prevents losses • May lead the work of and/or train detection and investigation staff • Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities • Recommends disposition • Identifies gaps and control enhancements • Uses defined research procedures to identify and resolve issues • Identifies trends and escalates as appropriate • Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss • Shares best practices among the team and/or service partners • Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Lead within PNC's Site Reliability Center (SRC) organization, you will be based in one of PNC's IT Hubs; Denver, Colorado; Dallas, Texas; Cleveland, Ohio; Pittsburgh, Pennsylvania: Birmingham, Alabama, Phoenix, Arizona or remotely from within the PNC footprint. In this role, you will lead a team of software engineers that support critical applications in the retail banking area. We are seeking a technical lead engineer with strong leadership, project management , initiative and follow up skills. A combination of experience with OpenShift, Hogan, Dynatrace, Linux is required. Experience with Windows Server, Oracle, SQL, Mongo DB is a plus. Experience working with a site reliability engineering group is desired. Rotating on-call support amongst team members is required for critical incidents after hours. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Creates and leads the technical design and development of software solutions. - Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required. - Facilitates complex problem resolution. - Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software. - Applies modern principles, methodologies and tools to advance business initiatives and capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Leadership, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design CompetenciesApplication Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $86,250.00 – $172,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 07/29/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Role Description Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. - Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. - Carry out all servicing activities in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. - Resolve non-compliant issues through written and verbal communication with both internal and external parties. - Review and process loan payments, escrows and reserve account disbursements. - Assist in the preparation of periodic reporting including investor, internal and regulatory reports. - Perform covenant compliance testing. - Maintain accurate and up-to-date loan servicing records in the servicing system. - Support the onboarding of new loans and the transition of paid-off or transferred loans. - Support tax and insurance administration. - Perform collection activities on delinquent accounts. - May have funds disbursement authority. - Review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications - Analytical Thinking - Capital Management - Compliance Requirements - Documentations - Due Diligence - Loan Documentation - Regulatory Compliance - Risk Mitigation Strategies - Accuracy and Attention to Detail - Consulting - Customer Interaction - Decision Making and Critical Thinking - Effective Communications - Financial Analysis - Managing Multiple Priorities - Operational Functions - Products and Services - Relationship Management Requirements - Typically requires an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. - Typically requires 4+ years of related business or functional experience. - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match - Pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives - Maternity and/or parental leave - Up to 11 paid holidays each year - 9 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Principal (Privileged Access Management Expertise) within PNC's Technologh organization, you will be based in Farmers Branch TX. PAM Engineer - Privileged Access Management Expertise This role is for Architect or Senior Engineer with expertise in CyberArk, Entra, BeyondTrust tools Integration, installations, upgrades and enterprise level implementation of PAM tools and technologies This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Aligns business strategy with software solutions. - Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required. - Leads complex problem solving. - Provides technical guidance and support to colleagues and solution development. - Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, CyberArk Privileged Access Management, Design, Group Problem Solving, Privileged Access Management (PAM), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesApplication Design, Architecture, Packaged Application Integration, Product and Vendor Evaluation, Software Process Improvement (SPI), System Development Life Cycle, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Application Window Generally, this opening is expected to be posted for two business days from 07/29/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Consults with the Line of Business to evaluate and execute on complex operations or technology processes • Conducts complex business diagnostics to identify, quantify, and prioritize value creation projects • Leads efforts to improve the quality and/or minimize process cost • Utilizes data analysis and process modeling to craft appropriate solutions • Consults business partners to ensure the introduction of new processes is smooth and effective • Mentors individuals and teams to build capabilities

• Performs advanced customer service activities and initiatives for specialized products and services. • Supports a complex dedicated suite of products/services. • Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels. • Resolves customer service inquiries and issues. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Documents customer interactions and completes service requests to minimize customer effort or additional action.

• Services a portfolio of clients or completes parts deals as instructed by agent banks • Conducts due diligence for advances, reviews notices and inputs advances into the system before releasing advances • Completes rate roll overs and moves payments • Follows up with notices from agent banks, balances general ledgers and proactively manages portfolio of clients