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Executive Client Relations Specialist

Location

Ohio + 1 moreAll locations: Ohio | Pennsylvania

Posted

12 days ago

Salary

$52.5K - $105K / year

Seniority

Senior

Bachelor DegreeExperience acceptedEnglish

Job Description

Executive Client Relations Specialist

PNC

• Resolve complex escalated issues with a high customer and institutional impact • Actively coach and mentor for the escalation team • Incoming and outgoing client interactions to address complaints • Research, analyze, own and coordinate the resolution of escalated customer complaints • Document the problem resolution process for each investigated complaint • Act as a point person/subject matter expert for escalated issues • Facilitate problem resolution with stakeholders

Job Requirements

  • Prior Retail Support/Escalations experience is preferred
  • Complaint resolutions, Complaint Management Systems & Tools, Client Facing experience
  • Preferred Product Knowledge: Retail Products & Services including Consumer Lending (Mortgage, Home Equity Lines of Credit & Auto)
  • Knowledge, skills, and abilities appropriate for the role

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives

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Cloudflare logo

Commercial Account Executive, Saudi Arabia

Cloudflare

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Dubai, UAE About the Role We are seeking a highly accomplished and Commercial Account Executiveto join our Sales team in Dubai. 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We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. 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Hopesglobalgetaways logo

Travel Client Solutions Advisor

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Actionstep logo

Account Executive, Customer Growth

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