• Perform quality, compliance, and inter-reviewer audits to identify opportunities for improvement • Review and abstract medical records • Analyze clinical data and collaborate with internal stakeholders • Help drive clinical excellence and promote proper quality of care across the Supplemental Data Collection (SDC) project • Presenting and communicating audit results • Schedule and perform routine facility, practitioner site, and medical record reviews • Analyze clinical data to improve individual provider compliance • Providing required documents and consulting support for quality and compliance audits

• Conduct on-site and virtual quality assurance inspections for HVAC and weatherization projects; develop and implement QA protocols. • Serve as a technical subject matter expert for customers, contractors, and community based organizations, including scope, bid, and installation review. • Perform home energy assessments using diagnostic tools such as blower doors, duct blasters, and flow plates, applying strong building science and residential energy efficiency knowledge. • Track, analyze, and report QA results using Microsoft Excel and other Office tools with strong attention to detail and documentation quality. • Manage and de-escalate complex customer and contractor situations with professionalism, clear communication, and a client focused approach. • Schedule inspections directly with customers and manage a fluctuating weekly caseload of dispatched projects.

• Build, test, and deploy campaign journeys in SFMC for email and phone programs, including triggered, recurring, and ad‑hoc sends. • Configure and maintain CloudPages, forms, and preference centers to support data capture and campaign functionality. • Create and manage audience segmentation, synchronized data extensions, data entry events, and automations. • Maintain campaign assets, templates, and shared data extensions across USPS Business Units, ensuring governance, naming standards, and quality control. • Set up and manage end‑to‑end data integrations, including automated Databricks‑to‑SFMC data transfers, with thorough testing, validation, and monitoring. • Build automated campaigns using real‑time or near‑real‑time triggers originating from Salesforce or Databricks. • Conduct full QA across journeys, data flows, segmentation logic, CloudPages, and campaign assets. • Troubleshoot automation errors, send issues, data discrepancies, and integration breaks across SFMC, Sales Cloud, SFTP, and APIs. • Monitor email deliverability, IP warming processes, and compliance with CAN-SPAM and data privacy guidelines. • Document build steps, maintain QA checklists, runbooks, and processes for repeatable execution. • Partner with internal teams to conduct campaign reviews, deployment readiness checks, and production QA sign‑offs. • Support campaign project planning, coordinate deployment timelines, and collaborate with both internal teams and external stakeholders. • Monitor campaign performance post‑deployment; handle issue resolution and support analytics/reporting activities. • Ensure accuracy, consistency, and timely delivery of all outbound marketing campaigns across channels.

Role Description We are looking for a VoIP Network Engineer with Quality Assurance Experience to join our team. In this role you will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems. The ideal candidate will have a strong systems engineering and software development background to perform functional testing and to execute testing practices. Additionally, the candidate should be detail-oriented, creative, analytical, and research-oriented. We are looking for QA engineers who bring fresh ideas, enjoy learning every day, willing to expand their development skills and solve challenging problems, and make a huge visible impact for our company. Job Duties and Responsibilities - Test current products and identifying deficiencies - Suggest solutions to identified product problems - Investigate product quality in order to make improvements to achieve better customer satisfaction - Plan, create and manage the overall Quality Planning strategy - Collaborate with the Product Development team to ensure consistent project execution - Identify quality assurance process bottleneck and suggest actions for improvement - Oversee continuous improvement projects - Collect quality data - Identify key KPIs for product quality - Prepare and present reports and metrics to Senior Management Qualifications - 2+ years of experience as a Quality Assurance Engineer - 2+ years of experience on Voice over IP applications - 2+ years of experience with a variety of different testing techniques such as UI Testing, Backend Testing, Automated Testing, Test Driven Development Strategies and other - 1+ years of experience with coding using JAVA, Javascript, HTML5, CouchDB, Erlang - 2+ years of experience with software QA tools and processes - A sense of ownership and pride in your performance and its impact on the company’s success - Critical thinker and problem-solving skills - Team player - Good time-management skills - Great interpersonal and communication skills Requirements - Nice to also have - Experience with JIRA and Agile/Scrum development style - Knowledge of one or more server-side programming languages - Knowledge of VoIP platforms and their features - Linux system administration experience Benefits - Biweekly payments, free of deductions from our end - Long-term work relationship perspective - Fully remote job, 40 hours per week, with 2 days off - Paid vacation time and recognition of US holidays - Collaborative and inclusive work environment