Director of Operations Location: Remote, United States Job Description: Taxable Entity SHIELDS POINT LLC Job Title Director of Operations Location DC Remote - Remote, DC 20226 US (Primary) Category Business Program Management and Administration Job Type Full-time Typical Pay/Range $140,000 to $150,000 Annually Education Bachelor's Degree Travel Up to 25% Security Clearance Required Secret POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Shields Point, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Director of Operations. This position offers a U.S. remote opportunity. The Director of Operations leads a team of managers and supervisors in several geographic locations and evaluates project performance to include identifying risks, root causes of issues, shortfalls and developing corrective action plans. - Oversees and directs the execution of multiple government contracts at diverse government sites, ensuring alignment with organizational goals and contract deliverables - Proactively manages contract performance, meeting or exceeding all key performance indicators for cost control, on-time delivery, service quality, and workplace safety. - Serves as the primary point of contact for government customers, ensuring exceptional stakeholder communication, timely issue resolution, and collaboration between site managers and executive leadership. - Designs, implements, and continuously improves operational strategies, staffing models, and resource allocation plans to maximize efficiency and support mission objectives. - Manages and analyzes multimillion-dollar budgets, preparing accurate forecasts, financial reports, and ensuring strict adherence to FAR/DFARS and other federal regulations. - Performs regular site visits and in-depth performance reviews across all locations, identifying opportunities to enhance operational excellence and compliance, willingness to travel to site locations when needed. - Leads, mentors, and evaluates project managers and site supervisors, fostering professional development and a culture of accountability, safety, and high performance. - Assists our company business development team by participating in new contract opportunities, recompetes, engagement in the proposal process and expanding government service offerings. - Enforces rigorous compliance with all federal, state, and corporate policies, including safety programs, risk management processes, and contractual obligations. - Prepares and presents detailed reports, executive briefings, and performance updates to government clients and corporate stakeholders, translating operational data into actionable insights. - Prepares Government Contract Data Requirements list plans consisting of but not limited to Transition, Quality Control , Safety, Security, Phase in and Phase out. - Demonstrates the ability to initiate contract start-ups consisting of analyzing requirements, hiring, market research, procurement, ordering materials, create phase in schedule and providing weekly updates to the customer. - Serves as the point of contact for Unions regarding Communication, Collective Bargaining Agreements, Grievances and Discipline. Payrate: $140,000 to $150,000 Annually REQUIRED QUALIFICATIONS AND EXPERIENCE: - Bachelor’s degree in business administration or a related field. Candidates without a degree may be considered if they possess experience commensurate with the requirements of the position. - Must have a minimum of 10 years successfully managing government contracts. - U.S. citizenship (required by government contract) and ability to obtain and maintain a Secret security clearance (Top Secret preferred). - Proven track record of managing and delivering on multimillion-dollar government service contracts in several geographic locations, including oversight of performance metrics, compliance, and customer relationships. - In-depth understanding of federal contracting processes, especially FAR/DFARS requirements, and ability to interpret and apply regulatory guidance. - Exceptional leadership, team-building, and mentoring skills, including experience leading dispersed, multidisciplinary, and multicultural teams. - Superior organizational, analytical, and financial management abilities, with experience in budget preparation, forecasting, and reporting. - Outstanding communication, presentation, and interpersonal skills, with the ability to influence, build consensus, and engage stakeholders at all levels. - High degree of initiative, accountability, and adaptability—able to drive projects from concept through execution with minimal supervision. - Willingness to travel for site visits, performance reviews, and customer engagement. - Must have extensive experience with Union engagement, Collective Bargaining Agreements, handling discipline procedures. - Must be proficient in Microsoft applications Preferred Qualifications or Skills: - Professional certifications such as Project Management Professional (PMP). - Prior military service or significant experience working directly with Department of Defense or federal government clients. - Demonstrated commitment to operational excellence, continuous improvement, and best-in-class safety and compliance practices. Afognak Native Corporation and Afognak’s direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, “Protected Status”). The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

• Execute paid media campaigns on digital platforms • Work with the Media Operations Manager to develop media strategies • Collaborate with internal teams for advertising campaign success • Monitor campaign performance, analyze metrics, and provide insights • Manage media budgets and generate regular reports

Role Description If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Our Operations teams are the glue that keeps our business running in the most efficient, customer-focused and professional manner. The Operations Generalist will play a strategic role amongst the Operations teams. This is an opportunity for someone to learn our business from many angles and position oneself for future leadership opportunities within our growing company. What you will do: - Learn and perform various operational tasks within our Operations teams, including Titles, Transportation, Arbitration, Payments, Resolution and Processing. - Identify, propose and implement key process improvements. - Act as a Lead and escalation point for associates when members of the leadership team may be out of the office or managing other priorities. - Perform a variety of operational tasks as needed to support team functions and ensure seamless operations. - Work closely with all Operations teams to facilitate smooth interactions and effective problem-solving across different functional areas. - Ensure that all activities and improvements align with our commitment to delivering an exceptional buying and selling experience for our customers. - Monitor and analyze operational performance metrics, providing insights and recommendations to enhance team performance and operational outcomes. - Perform additional duties as assigned. Qualifications - Ability to read, write, speak and understand English. - High School Diploma required. - 3+ years’ related experience. - Must be solutions oriented and persistent in the face of objections and obstacles while maintaining good relationships. - Be detail oriented and organized. - Highly self-directed and proactive, with the ability to manage a high-volume or work in a dynamic, fast-paced environment. - Ability to uphold and demonstrate the highest level of integrity in all situations. - Excellent organizational and administrative skills, attention to detail and follow-up skills. - Ability to meet deadlines. - Ability to handle multiple priorities. - Ability to work independently. - Strong time management skills. - An eye for identifying and implementing process improvements. - Strong communication skills and ability to work across multiple functions. - Ability to multi-task and be comfortable in fast-paced operation. Requirements - This role is remote in Chennai, IN and will be working 5:30 PM - 2:00 AM IST. Benefits - Industry leading benefits and wellness programs focused on Health, Physical, Financial, Social and Emotional Wellness. Our Values - Trust & Transparency - People First - Positive Experiences - Calm Persistence - Never Settling

Role Description Stefanini Group is looking for a Billing & Financial Operations Analyst focused on Hardware Resell to join our growing Billing & Financial Operations team within the Technical Services Management Office. The role will support the billing and financial administration of hardware resale transactions. It requires careful validation of billing information and supporting documentation, as well as regular coordination with Sales, Delivery, Finance, Procurement, and, where required, customers. - Prepare, verify, and issue accurate invoices for hardware resale transactions, in accordance with customer requirements and internal procedures. - Review & enforce standardized billing instructions and supporting documentation before invoice issuance. - Validate hardware descriptions, quantities, prices, currencies, purchase-order references, delivery information, and customer billing details. - Ensure that the information reflected in the invoice is consistent with the approved commercial and operational documentation. - Coordinate with Sales, Delivery, Procurement, and Finance to clarify incomplete, missing, or inconsistent billing information. - Perform detailed checks across purchase orders, pricing information, delivery documentation, and billing records. - Investigate billing errors, discrepancies, rejected invoices, and customer disputes. - Coordinate the required corrections with the involved internal stakeholders and customers. - Track outstanding billing issues and follow up until resolution. - Maintain accurate and up-to-date records of hardware resale transactions, invoices, balances, billing instructions, and stakeholder communications. - Monitor pending invoices and transactions blocked by missing documentation or unresolved discrepancies. - Support the reconciliation of customer invoices against the corresponding hardware resale records. - Assist with month-end billing activities and provide the required supporting information to Finance. - Identify potential billing gaps, incorrect values, or missing transactions that could result in delayed billing or revenue loss. - Prepare basic billing and financial reports related to hardware resale activities. - Use Microsoft Excel to manage, validate, reconcile, and report billing data. - Maintain proper documentation and traceability for audit and internal-control purposes. - Contribute to the improvement and standardization of hardware resale billing processes. Qualifications - 2-4 years of experience in billing, invoicing, financial operations, accounts receivable, or a related area. - Good understanding of basic accounting principles, invoicing, reconciliation, and financial data. - Strong Microsoft Excel skills, including formulas, lookup functions, pivot tables, and large-data management. - Ability to accurately process and maintain billing instructions and transaction records. - Strong attention to detail and ability to identify inconsistencies or missing information. - Good analytical and problem-solving skills. - Strong written and verbal communication skills in English. - Ability to coordinate effectively with Sales, Finance, Delivery, Procurement, and customer stakeholders. - Ability to manage multiple transactions and meet strict billing deadlines. - Experience with hardware resale, procurement, order management, or technology-related billing is considered an advantage. - Experience with ERP, accounting, or billing systems such as SAP, Oracle, or similar platforms is considered an advantage. - Knowledge of regulatory, tax, or compliance requirements applicable to hardware resale is considered a plus. - Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field is preferred. Company Description We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!