• Set up and assign new claims, tasks and requests into the claims management system • Enter and review claims data into claims management system upon request, ensuring accuracy and completeness • Review claim notes and documentation to determine appropriate assignment, urgency and next steps • Make outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification • Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines • Assign claims using the tools provided, considering workload distribution, service expectations and priority level • Support claims staff by providing accurate information during the claim set up and assignment process • Use multiple platforms to review, route and adjust claim assignments as needed • Ensure all parties have the required information in order to successfully manage a claim, including loss location, first notice of loss (FNOL), scheduled date and urgency indicators • Monitor open items and follow up on outstanding tasks to ensure timely progression of claim activity • Escalate urgent issues, delays or discrepancies to leadership as appropriate

• Lead a remote team of Managers and Patient Pathways Dialysis Coordinators within the Patient Pathways program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs • Conduct regular update calls and operating reviews with each direct report. • Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory. • Know, understand, implement, and follow DaVita Teammate Guidelines and employment policies and procedures. • Schedule and organize new teammate training, including both classroom training and on-site shadowing. • Review financial statements and data; Ownership of territory P&L; Utilize financial data to improve profitability; Prepare and control operational budgets; Plan effective strategies for financial well-being of Patient Pathways. • Implement new Patient Pathways Program across hospital partners; Meet face to face with hospital partners to discuss current discharge processes; Structure, introduce and train hospital partners on the Patient Pathways program; Identify areas of improvement in the discharge process in individual local markets; Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation; Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace; Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business; • Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways; Update local operations leadership on the progress and impact of the Patient Pathways program; Discuss ongoing strategies for each market with Patient Pathways and field management. • Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies) • Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals; Analyze performance of each market and make recommendations on future action plans based on the analysis; Provide management team with monthly updates regarding the above metrics; Analyze Patient Pathways national metrics to identify programmatic areas of opportunity to drive towards greater results.

• Define and execute the global strategy for Threat Operations, ensuring alignment with Sophos’ broader business objectives, product roadmap, and customer commitments. • Lead multiregion SOCs and Threat Ops functions with a focus on operational scale, service reliability, innovation, and measurable customer outcomes. • Own operational OKRs, performance targets, and continuous improvement initiatives across global teams. • Oversee global MDR operational delivery, including threat detection, response, threat hunting, automation, and analyst workflows. • Drive transformation programs that enhance efficiency, tooling, quality, and incident handling maturity. • Partner with Engineering and Product to shape roadmap priorities, requirements, and future service capabilities. • Own capacity modeling, workforce planning, and longterm staffing strategies for a global 24x7x365 operation. • Act as a sponsor for strategic customers, ensuring clarity, trust, and superior support during major incidents and escalations. • Engage with executive leadership (internal and external) to represent Threat Operations, service posture, and strategic initiatives. • Drive customer retention and service expansion in partnership with Sales and Customer Success. • Collaborate deeply with Threat Research and Labs to operationalize advanced detection capabilities. • Influence longterm architecture and design decisions for SOC tools, data pipelines, automation, and telemetry. • Champion security operations best practices across internal teams and customer-facing functions. • Build and scale high-performing global teams, including frontline analysts, leads, managers, directors, and senior technical staff. • Develop leadership bench strength, establish succession plans, and drive a culture of excellence, accountability, and innovation. • Create and maintain a global operational training strategy, including career development frameworks. • Drive established policies, procedures, and standards as a means of producing repeatable outcomes as they relate to Managed Detection and Response goals and objectives. • Perform team member assessment, development, and implementation of continuous improvement practices.

• Supervise MV real-time operations • Monitor and validate technicians' work on transformers, circuit breakers and MV switchgear. • Act as a technical point of reference for field teams (maintenance and installation). • Maintain the database of MV interventions and produce regular status reports (outages, alerts, trends). • Review, recommend and draft work procedures and TSIs (Technical Safety Instructions) related to MV. • Verify regulatory compliance and safety (lock-out/tag-out, electrical standards). • Analyze incidents and failures to identify root causes and propose corrective actions. • Participate in cross-functional projects aimed at optimizing processes and reducing downtime. • Present complex technical information clearly, both verbally and in writing. • Lead or contribute to training sessions or workshops for teams and management. • Collaborate with project and engineering departments to incorporate field feedback into system updates. • Monitor regulatory and technological developments in MV.