• Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts. • Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater. • Utilize various collection strategies and skip tracing techniques to locate right parties when necessary. • Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions. • Identify and provide resources to assist members in resolving their obligations. • Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections. • Establish and maintain payment arrangements consistent with company standards. • Dorm, close, and make recommendations on accounts in line with established guidelines. • Make second voice calls as necessary to assist other collectors. • Follow up on specific accounts that meet department criteria to ensure all work has been completed. • Evaluate accounts where resolution is not possible and recommend for further review when appropriate. • Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges. • Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies. • Accurately and promptly document all account activity. • Perform other duties as assigned.

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards. • Execute efficient delivery and collection of pallets and other assets at designated locations. • Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems. • Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.

• Responsible for assisting customers and their Stratasys printers • Installations, general maintenance, upgrades, preventative maintenance and customer training • Build ongoing customer relationships • Traveling regularly to customer sites and working remotely • Be the face of Stratasys

Role Description NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. - Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. - Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form. Qualifications - Bachelor’s degree - 12-24 months of work experience - Good communication skills - Proficiency in Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environment Requirements - Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum. - Providing real-time customer experience by working in a 24*7 operating environment. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.