• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention • Manage multiple customers across given geography that utilize a variety of product lines • Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction • Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service • Ability to report, document communicate findings, abnormal conditions and offer recommendations • Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes • Effectively communicate and collaborate with team members, as well as other cross functional support employees • Learn and assist with DuBois eTools, System Surveys and Cost Calculators • Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service • Travel to assigned customers to conduct service audits

• Resolve dental provider inquiries regarding claims, eligibility, and benefits via phone. • Respond to provider claims processing inquiries, timely filing, account receivables, and benefit-related issues. • Communicate in a clear and concise manner to providers, peers, and all levels of leadership. • Educate providers on electronic technology and track trends for process improvements.

• Responsible for providing prompt, courteous, and efficient service to producers and Field Offices on HTK products, services, processes, and paperwork. • Provide dedicated support via phone and email to HTK Financial Professionals, assistants and field office personnel in an efficient and accurate manner. • Maintain service standards for quality customer service, turnaround time, accuracy, and follow up. • Provide information to Financial Professionals, assistants, and other field office personnel regarding processing HTK business. • Responsible for researching items by accepting inquiries from the field, tracking results, and assuring the field receives communication regarding the status and / or completion of the request. • Provide education to HTK financial professionals, assistants, and field office personnel on the tools available to obtain requested information.

• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account. • Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership.