• Responsible for assisting customers and their Stratasys printers • Installations, general maintenance, upgrades, preventative maintenance and customer training • Build ongoing customer relationships • Traveling regularly to customer sites and working remotely • Be the face of Stratasys

Role Description NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. - Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. - Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form. Qualifications - Bachelor’s degree - 12-24 months of work experience - Good communication skills - Proficiency in Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environment Requirements - Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum. - Providing real-time customer experience by working in a 24*7 operating environment. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention • Manage multiple customers across given geography that utilize a variety of product lines • Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction • Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service • Ability to report, document communicate findings, abnormal conditions and offer recommendations • Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes • Effectively communicate and collaborate with team members, as well as other cross functional support employees • Learn and assist with DuBois eTools, System Surveys and Cost Calculators • Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service • Travel to assigned customers to conduct service audits

• Resolve dental provider inquiries regarding claims, eligibility, and benefits via phone. • Respond to provider claims processing inquiries, timely filing, account receivables, and benefit-related issues. • Communicate in a clear and concise manner to providers, peers, and all levels of leadership. • Educate providers on electronic technology and track trends for process improvements.