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Client Solutions Consultant
Location
Virginia + 1 moreAll locations: Virginia | West Virginia
Posted
145 days ago
Salary
0
Seniority
Senior
Job Description
Client Solutions Consultant
Zelis
• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships • Understand client business objectives, challenges, and needs to provide tailored solutions • Regularly communicate with clients to ensure their satisfaction and address any concerns or issues • Collaborate with clients to identify and define solution requirements • Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions • Ensure solutions are delivered on time, within scope, and meet quality standards • Develop and implement strategic account plans to achieve client goals and drive business growth • Identify opportunities for upselling and cross-selling additional services and solutions • Collaborate with internal teams to ensure the successful execution of client strategies and initiatives • Oversee the implementation of client projects, ensuring they are completed on time and within budget • Coordinate project activities, resources, and timelines to ensure successful delivery • Monitor project progress and address any issues or risks that arise • Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives • Generate regular reports on key metrics, performance, and client satisfaction • Provide insights and recommendations based on data analysis and client feedback • Manage contract renewals, negotiations, and amendments with clients • Ensure compliance with contractual obligations and service level agreements (SLAs) • Work with legal and finance teams to address any contractual or billing issues • Stay informed about industry trends, market conditions, and competitive landscape • Share relevant insights with clients to help them stay ahead of industry developments • Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships • Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions • Provide leadership and mentorship to junior account managers and client service representatives • Foster a culture of client-centricity and continuous improvement within the team.
Job Requirements
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field
- Relevant certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are preferred
- Minimum of 5-7 years of experience in client management, account management, or a related field, preferably within the technology or solutions industry
- Proven track record of managing and growing key client accounts
- Strong understanding of solution development, project management, and client relationship management
- Excellent communication, negotiation, and presentation skills
- Strong analytical and problem-solving skills
- Ability to build and maintain strong client relationships
- Proficiency in using CRM software and other client management tools
- Detail-oriented with a strong commitment to accuracy and quality
- Proactive and self-motivated with the ability to work independently and as part of a team
- Strong ethical standards and a commitment to maintaining confidentiality and integrity.
Benefits
- Hybrid and remote-friendly culture
- Opportunities for professional development
- Access to industry events and networking opportunities
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