Role Description Intertek Alchemy is seeking a Consultant to join our Food Safety and Quality Assurance team. This is a remote position requiring extensive travel to client locations (80%+). In this role, you will partner directly with food manufacturing clients to develop, implement, and strengthen world-class food safety and quality systems that support regulatory compliance and GFSI certification readiness. You will serve as a trusted technical advisor, helping clients build sustainable, audit-defensible systems aligned to SQF, BRCGS, and FSSC 22000 standards while strengthening regulatory compliance with USDA-FSIS and FDA requirements. Key Responsibilities: - Consulting Delivery and Client Support: - Provide hands-on consulting services to food industry clients across SQF, BRCGS, and FSSC 22000 standards to ensure audit readiness and sustained compliance. - Partner with clients to identify business objectives, develop an FSQA program strategy, and facilitate implementation of the plan. - Lead the development, reassessment, and enhancement of HACCP/Food Safety Plans, prerequisite programs, and regulatory documentation. - Support clients in addressing USDA-FSIS and FDA compliance requirements, including responses to regulatory findings such as NRs and 483s. - Conduct training courses on Preventive Controls for Human Food, HACCP, and other food safety topics, as qualified. - Deliver audit services for GFSI standards (SQF, BRCGS, FSSC 22000) when appropriately credentialed. - Client Relationship Management and Program Execution: - Build and maintain strong, trusted relationships with client stakeholders to support continuous improvement in food safety, quality, productivity, and culture. - Conduct recurring program check-ins, including monthly Advantage Program client calls, to sustain system effectiveness. - Ensure timely completion of client deliverables, documentation management, and system updates. - Maintain accurate client records and activity tracking. - Manage travel schedules, expenses, and administrative requirements associated with consulting engagements. - Business Enablement and Growth Support: - Identify opportunities to enhance client value through additional Intertek Alchemy products and consulting services. - Practice consultative selling to promote Intertek Alchemy products and services to achieve client business needs. - Collaborate with Business Development and Business Operations teams on scheduling and opportunity alignment. - Partner with Marketing to support thought leadership initiatives, including webinars, speaking engagements, and written content as needed. - Operational Excellence and Internal Collaboration: - Ensure consistent execution of consulting engagements by maintaining high standards of documentation accuracy, timeliness, and compliance with internal systems. - Communicate effectively with the Senior Director, Technical Consulting and Services regarding client needs, project status, and escalation items. - Support continuous improvement in delivery processes, tools, and methodologies that enhance consulting effectiveness and scalability. Qualifications - Minimum of 5+ years of experience in food safety, quality assurance, auditing, consulting, or training within the food industry. - Strong technical expertise in USDA-FSIS and FDA regulatory requirements and broader food safety compliance frameworks. - Demonstrated knowledge of GFSI standards including SQF, BRCGS, and/or FSSC 22000. - Current Preventive Controls Qualified Individual (PCQI) and HACCP certification. - Active or prior certification to conduct audits under at least 1 GFSI scheme (SQF, BRCGS, FSSC 22000). - Strong background in client-facing consulting, training delivery, and relationship management. - Moderate proficiency with CRM/ERP systems (NetSuite or similar) and strong administrative discipline in managing client documentation and reporting. - Excellent communication skills with the ability to influence, educate, and build credibility with client stakeholders. - Ability to travel extensively (80%+), including domestic travel to client sites. Benefits - Competitive salary and benefit package within the local market. - Medical, dental, vision, life, and disability insurance. - 401(k) with company match. - Tuition reimbursement.

• Implement AI2IO’s software quality assurance framework, covering manual, automated, functional, and performance testing. • Utilize Azure DevOps (ADO) for QA processes, including test plans, work item tracking, and reporting dashboards. • Collaborate with developers, delivery leads, and analysts to embed QA early in the design and development lifecycle. • Conduct hands-on testing, validation, and regression testing during initial phases of the QA program. • Develop and maintain reusable test case libraries, templates, and documentation standards. • Establish release readiness criteria, defect triage procedures, and metrics for quality tracking and reporting. • Recommend and pilot test automation tools and frameworks for future scaling. • Mentor development pods in QA best practices and support the recruitment and onboarding of future QA/Test Engineers. • Continuously assess and improve QA workflows to reduce defects, rework, and time-to-release.

• play a key role in shaping how we measure, maintain, and improve the quality of our customer experience across every support interaction. • lead the evolution of our QA program, helping define the frameworks, processes, and operational strategies that enable our teams to deliver consistent, high-quality support at scale. • leverage AI-powered QA tooling, you’ll surface actionable insights, identify emerging themes, and help drive continuous improvements in support quality and team performance. • partner closely with Support Operations, frontline leaders, Enablement, Product, and other cross-functional teams to identify opportunities for operational improvement, coaching, and quality enhancements across the customer journey. • help establish scalable QA methodologies, calibration practices, reporting structures, and feedback loops that drive accountability and continuous improvement throughout the organization. • evaluate both human and AI-generated customer interactions to ensure quality, consistency, accuracy, and alignment with the customer experience we aim to deliver.

• Experiencia comprobada como QA Tester Functional o rol similar con más de 3 años. • Experiencia en Banca o retail. • Experiencia en pruebas Móviles, Web, APIS, Escritorio, Mainframe. • Conocimiento de pruebas de rendimiento, seguridad • Conocimiento en pruebas automatizadas (web, móviles) Lenguaje Java | Selenium | Appium • Manejo de Base de datos SQL Server, Oracle • Deseable certificación ISTQB • Deseable redacción de casos en lenguaje Gherkins • Conocimiento de herramientas de testing (Jira Xray, SoapUI, JMeter, Postman, Git, Selenium) • Conocimiento en metodología Agile