• Serves as the client’s single point of contact and advocate for technical and security matters across AHEAD Managed Security Services, building trusted relationships with a named client base and a deep understanding of each client’s environment, program maturity, and risk profile. • Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements, and framing every engagement around defined client outcomes rather than task completion. • Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective action before issues impact renewal or retention. • Leads the Quarterly Business Review (QBR) operating model, communicating service value, security trends, risk observations, quantified business impact, and a forward-looking strategic roadmap to executive stakeholders. • Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms—including Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading technologies—to reduce tool sprawl, improve telemetry coverage, and lower total cost of operations. • Advances AI-enabled and agentic SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency. • Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization aligned to strategic goals, compliance frameworks, and security best practices. • Supports the adoption, tuning, and optimization of security technologies—SIEM, XDR, SOAR, endpoint telemetry, and threat detection platforms—and partners with clients to improve incident response maturity, detection coverage, and workflow automation. • Understands AHEAD’s value-based packaging and service tiers well enough to speak to clients about coverage options, tradeoffs, and outcomes, and channels client needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying commercial and client-profitability awareness so engagements are scoped and delivered efficiently. • Acts as a technical liaison and escalation point between the client and AHEAD support, engineering, security operations, and leadership teams, leveraging the Unified Delivery Framework to ensure consistent, high-quality delivery. • Reinforces case quality and defensibility—ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-ready—and reviews incidents, trends, and root causes with clients and internal teams to drive continuous improvement. • Partners with Client Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated client value and outcome gaps. • Serves as a strategic contributor to customer satisfaction, client retention, renewal, and long-term trusted-advisor relationships.

• Own the infrastructure-as-code and platform substrate that our security data and automation services run on - from tuning existing services to landing net-new modules and multi-environment rollouts • Design, build, and operate the automations and data pipelines that ingest, transform, and route security data reliably at scale • Extend and harden our continuous delivery and cloud-security posture so every service is deployable, observable, and secure by default • Take partner requests from vague to shipped: scope the problem, propose approaches, choose one, and drive it through design, review, rollout, and operational readiness • Build and maintain integrations across security tools and enterprise platforms - SOAR, SIEM, EDR, vulnerability scanners, ticketing - to accelerate response and reduce toil • Raise the team's AI-augmented engineering floor: shared skills, reusable scaffolds, and a review discipline for AI-generated code • Iterate quickly: prototype, test, ship, learn, improve - and bring the team with you

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. Job Description What you get to do in this role: - Build a team of direct Sales Executives to drive rapid new business sales growth in the region - Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region - Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities - Recruit, coach and mentor team members to drive excellence - Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team - Manage and report accurate forecast and pipeline to the business - Achievement of annual sales goals on a quarterly and annual basis is required - Engage and align effectively in C-level meetings in order to properly understand customer business requirements - Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team - Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Experience in cybersecurity sales leadership - Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level - Strong success in recruiting, coaching and managing an exceptional sales team - Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. - Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection - Experienced in driving sales process and drive effective working relationships with Sales Operations - Ability to understand the 'bigger picture' and business drivers around IT - Ability to build long term strategic and senior level relationships - Ability to adapt and work effectively within a rapidly changing and growing environment - Demonstrates strong business and financial acumen - Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement - Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately - Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem - Ownership of driving successful pipeline generation activities developed by marketing or the partner community For positions in this location, we offer a base pay of CAD $68,300-$200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Avalara is looking for an experienced Senior Security Incident Responder to join the Detection and Response Team. You will have a track record in incident response, demonstrating advanced technical expertise and leadership capabilities. As a Senior Security Incident Responder, you will help protect Avalara. This includes detecting, investigating, and mitigating security incidents. You will also be an important contributor in improving our incident response capabilities. This is a remote position. Responsibilities - Strengthen Avalara's security posture, operational resilience, and regulatory standing by increasing the Detection and Response team's investigative capacity, programmatic, and sustainable coverage across an evolving enterprise threat landscape. - Detect, investigate, and contain security incidents within SLA to protect Avalara's customers, revenue, and compliance standing. - Accelerate capability across the team by delivering runbooks, detection improvements, and automation. - Embed AI-augmented investigation practices that improve analytical speed, confidence, and scale. - Improve investigation quality by setting a visible standard of analytical depth and thorough documentation. - Actively develop the analysts around you by sharing techniques and providing feedback. - Identify and lead improvements to how the team operates, strengthening response workflows, cross-functional coordination, and metrics that demonstrate security impact to leadership. - Represent the Detection and Response function with confidence in cross-functional engagements, audits, and stakeholder discussions — reinforcing trust in Avalara's security posture across the organization. Qualifications - 5+ years' experience in Security Incident Response. - Experience across the information security domain, including familiarity with endpoint, email, network, cloud security, vulnerability management, incident response, and threat intelligence. - Experience with log analysis, network security, digital forensics, and incident response investigations. - Leverages advanced data analysis to diagnose root causes, optimize processes, and deliver high-impact solutions. - Effectively collaborate with different stakeholders. - Perform and coordinate tasks during high-pressure situations. - Proficiency in leveraging AI tools within security operations is a plus. - Ability to script / code using Python or an equivalent language is a plus. - Bachelor's degree in computer science, information security, or relevant experience. - Certifications related to digital forensics and incident response is a plus. Requirements - Execute incident response activities and lead related workstreams as the Senior Security Incident Responder. - Continuously monitor security systems, including Intrusion Detection Systems (IDS), Endpoint Detection and Response (EDR) platforms, software firewalls, and Security Information and Event Management (SIEM) platforms. Gather and analyze evidence from affected systems, logs, and network traffic. - Conduct detailed investigations of security incidents to determine the root cause, scope, and impact. Document all aspects of security incidents, including timelines, actions taken, and lessons learned. - Develop, document, and implement strategies, runbooks, capabilities, and techniques for incident response. - Perform forensic analysis of compromised systems to identify the techniques and tactics used by attackers, or as directed by Legal. - Work cross-functionally with security engineering and other teams to build solutions for analyzing security events at scale and protecting Avalara from threats. - Collaborate closely with cross-functional teams including IT, Security Operations, Legal, HR, and Compliance to manage and mitigate incidents effectively. - Strengthen KPIs and metrics for measuring response effectiveness and provide detailed reporting to internal stakeholders. - Stay up to date with the latest security threats, vulnerabilities, and incident response techniques through ongoing training and professional development. - Act as a subject matter expert in incident response, representing the team in meetings, audits, and presentations. - Participate in rotating On Call shifts that utilize a paging system in case a security event requires attention. Benefits - Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. - Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance. - Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.