Carvana

Role Description As a Logistics Lead, you will perform various inventory and operations related tasks at our Logistics Hubs & Inspection Centers. Pay rate: $20 Per Hour What you’ll be doing - Assist in all Warehouse, Logistics & Transportation activities. - Lead and develop team, fostering a safe, collaborative, and productive environment. - Support team members (Logistics Associates and/or Vehicle Transporters) with daily functions including huddles, scheduling, training, shuttle driving, loading, and other tasks. - Perform Validation of Process to ensure performance to work standards and expectations. - Monitor team performance via KPI reporting, assigning and assisting with tasks. - Process specialized inventory using RFID scanners and Tablets. - Responsible for all Third Party (3P) transactions: inbound/outbound trips, inspection of receivables, documentation sign-off, and support ticket creation. - Facilitate delayed shipments by working with warehouse and transportation personnel. - Manage Electric Vehicle (EV) inventory and charging processes. - Assist with communication and operational management between Logistics and business Partners (Market Operations, Post Production, Network Support, Safe and Secure, etc.). - Support outbound shipping lane audits, ensuring scheduled transport. - Maintain Logistics operational supply inventory (VT, LA, Breakroom supplies). - Receive, Put Away, and Stage vehicles as needed. - Assist onsite vendors with directions/access. - Manage, coordinate, and oversee Logistics employee engagement events. - Other duties as assigned. Qualifications - High School Diploma or equivalent is desirable. - Must be 18 years of age and have a valid driver’s license. - Must have no more than two moving violations in the last three years or DUI. - Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner. - Excellent organization and prioritization skills. - Ability to multitask and prioritize effectively. - Excellent interpersonal and leadership skills. - Possess the energy and drive to accomplish goals, meet deadlines and find solutions. Requirements - This job position is designated as a safety sensitive position. - Must be able to read, write, speak and understand English. - Requires frequent driving and typing. - Maintain a valid driver’s license and insurable driving record. - Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. - Requires standing for an extended period of time with frequent stretching, reaching, walking and stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. - Requires use of safety equipment that may include but not limited to non-slip shoes, gloves, masks, and other protective garments and equipment. Benefits - Medical, Dental, and Vision benefits. - 401K with company match. - A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. - A great wellness program to keep you healthy and happy both physically and mentally. - Access to opportunities to expand your skill set and share your knowledge with others across the organization. - A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. - A seat in one of the fastest-growing companies in the country.

• Ensure successful execution of site integration strategy by effectively managing RSO Teams and Carvana and Adesa associates through the setup and training of each department (operating system, proper tools, training resources, equipment, etc). • Ensure local site teams have all of the necessary tools and training to successfully launch production and implement new processes/procedures in new and existing IC facilities. • Project manage all key aspects of RSO Team initiatives while on site. • Act as a main point-of-contact and resource for all RSO Team members on assignment. • Lead or support continuous improvement projects as needed. • When not traveling, able to support a site’s operations by overseeing multiple reconditioning lines; identifying bottlenecks that affect site throughput and efficiency; conducting root cause analysis, action plans and site execution; and conducting site performance reviews with Senior Reconditioning leadership. Able to fully manage a facility in achievement of targets in production, cost and quality. • Other duties as assigned.

• Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine • Complete customer paperwork and include thorough notes in our customer tracking system • Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience • Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy

• Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets. • Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets. • Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). • Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput. • Monitor warranty processes to ensure compliance and maximize claim recovery. • Continuously improve customer experience, speed of service, and first-time fix rate. • Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards. • Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments. • Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage. • Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. • Serve as primary liaison with OEM representatives across service, parts, and facility compliance. • Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. • Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. • Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives. • Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. • Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions. • Establish and oversee training, certification, and career progression programs for associates at all levels. • Deliver competency-based feedback and performance reviews to drive accountability and growth. • Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution. • Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. • Identify and prioritize opportunities for process and performance improvement across fixed operations. • Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience. • Hold teams accountable for measurable results from continuous improvement efforts.

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company. • Work with senior management to define documentation accuracy goals and objectives. • Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed. • Define and implement paperwork best practices to ensure compliance with applicable regulatory standards. • Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction. • Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place. • Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams. • Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration. • Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements. • Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements. • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.