Role Description The Digital Program Manager is responsible for designing, executing, and optimizing Nozomi Networks' digital customer success strategy. This role drives scalable customer engagement through AI-powered automation, lifecycle campaigns, digital content, customer education, and cross-functional program management. The individual will leverage Planhat and other platforms to improve adoption, retention, value realization, renewals, advocacy, and expansion opportunities across the customer lifecycle. In this role, you will: - Design and manage digital customer journeys across onboarding, adoption, value realization, renewal, loyalty, and advocacy stages. - Own the execution and optimization of digital touch programs using Planhat and related platforms. - Build automated customer campaigns, success plays, lifecycle communications, and customer engagement workflows. - Leverage AI tools to create personalized customer experiences, content, insights, and operational efficiencies. - Coordinate webinars, office hours, customer education programs, and digital events. - Partner with Marketing and Subject Matter Experts to develop customer-facing content, campaigns, customer stories, and advocacy initiatives. - Partner with Product Marketing and Product Management to support feature adoption and product launches. - Monitor campaign performance and customer engagement metrics and deliver executive reporting. - Identify customer health signals, adoption trends, churn risks, and expansion opportunities through digital programs. - Drive continuous improvement of customer engagement through testing, analytics, and optimization. Qualifications - 5+ years of experience in Customer Success, Lifecycle Marketing, Digital Programs, Marketing Operations, or related fields. - Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms. - Strong program and project management skills. - Experience building and executing automated customer lifecycle campaigns. - Strong analytical and communication skills. - Experience in SaaS, Cybersecurity, OT/ICS Security, or B2B technology preferred. - Experience leveraging AI tools to improve customer engagement and operational efficiency preferred. Requirements - Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $98,000.00 - $132,000. - The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. - The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs. - Eligible employees are able to enroll in a 401(k) plan along with the employer matching program. - Nozomi Networks also offers eligible employees flexible paid time off, paid holidays, and paid parental leave. Benefits - Health & Wellness - Financial - Work-Life Balance - Unparalleled Flexible Time-Off

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About this role: ServiceNow is looking for a world class Senior Program Manager to join the Office of the SVP within Enterprise and Field Marketing. This role will be the operational and programmatic backbone of EFM's most consequential work. You will support the systems, cadences, and reporting infrastructure that allow a 500-person global marketing organization to run with clarity and speed. You will help drive the portfolio of high-priority special projects the SVP and Chief of Staff need executed with rigor and urgency. This is not a field execution role. It is a force multiplier role for the Office of the SVP. You will have direct visibility into EFM's most critical strategic work and direct accountability for keeping it moving. What you will own: - Special Projects and Strategic Program Management: Support the orchestration of high-priority projects assigned by the Chief of Staff. This includes contributing to EFM transformation workstreams, helping resolve cross-functional dependencies, and executing on deliverables that sit under those larger programs. You bring structure and follow-through to the work, coordinate across stakeholders, and ensure key outputs land on time and to standard. - Budget Tracking and Investment Management: Drive EFM's investment tracking model across all programs, geographies, and budget categories. Maintain a single source of truth for planned versus actual spend. Surface variances proactively with clear explanations and recommended actions. Partner with Finance on monthly closes, reforecasts, and scenario modeling. Produce budget status reporting for the SVP and leadership team at every QBR cycle. - Headcount and Org Operations: Maintain a real-time headcount model covering FTEs, open requisitions, contractors, and agency resources across EFM globally. Connect HC tracking to budget and flag risks when the model drifts from plan. Support the Chief of Staff and SVP on org design decisions, role definitions, and headcount requests. Own the recruiting tracker and ensure leadership visibility into hiring progress. - Global Program Health and Portfolio Intelligence: Track the health, milestone status, and pipeline contribution of EFM's active global programs, including the AI Control Tower offer campaign, Knowledge to You roadshow, and other multi-geo initiatives. Know where every major workstream stands, what is on track, what is at risk, and what decisions need to be made. Build the reporting infrastructure that makes that visibility continuous and effortless. - AI-Native Operations: Actively apply AI tools to improve the speed and quality of operational outputs, from budget modeling to meeting preparation to program status synthesis. Help establish the standard for AI-assisted ways of working across the Office of the SVP and the broader EFM team. Qualifications What you need: - A bias toward action and comfort with ambiguity. You define the structure when it does not exist yet and move without waiting to be asked. - Fluency with AI tools - you actively use AI to accelerate research, synthesize information, draft executive outputs, and build operational artifacts faster. You are curious about what AI can do, honest about its limits, and already integrating it into how you work. - 6 or more years in program management, strategy and operations, a chief of staff function, or management consulting, ideally supporting a senior marketing or go-to-market leader at an enterprise SaaS or technology company. - A track record of owning and delivering complex, cross-functional programs from initiation through completion, not just tracking them. - Strong financial fluency. You are comfortable owning a budget model, explaining variances, and leading reforecast conversations with Finance without hand-holding. - Demonstrated headcount and org operations experience. You have tracked HC against plan, managed recruiting pipelines, and supported org design decisions at a function or business unit level. - Exceptional organizational discipline. You build systems that create clarity for others and keep multiple high-priority workstreams moving simultaneously without dropping anything. - Executive-ready communication. You write clearly, present confidently, and produce outputs a senior leader can take directly into a CMO or CRO conversation without editing. - Strong analytical instincts. You do not just track data. You synthesize it into the implications and recommendations that drive decisions. - Experience designing and running rhythm of business for a senior executive or leadership team: QBRs, staff meetings, all-hands, offsites. - Enterprise B2B marketing operations familiarity is strongly preferred. ServiceNow or SaaS experience is a plus. For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description We are seeking a Legal Operations Sr. Program Manager to support data governance and AI enablement by coordinating cross-functional execution, improving processes, and operationalizing responsible governance practices. This role partners with Legal, Compliance, Privacy, Security, IT, Product, and business teams to translate governance priorities into practical workflows, documentation, reporting, and change management. What Kind of Person Are We Looking For? - Collaborative, process-oriented problem solver who can bring structure to emerging data governance and AI initiatives. Strategic & Collaborative - Build cross-functional partnerships, gather requirements, document decisions, and turn complex needs into actionable plans. Technology & Innovation Focused - Energized by data, AI, and emerging technologies and can support responsible adoption with practical governance practices. In a Typical Week, You Might Work On... - Legal Operations Support for Data Governance & AI Enablement: - Supporting data governance and AI-related intake, review coordination, documentation, workflows, reporting, and program management. - Partnering with cross-functional teams to clarify requirements, roles, process gaps, and operating procedures. - Creating and maintaining governance artifacts, SOPs, decision logs, risk trackers, training materials, and reporting routines. - Program Management & Cross-Functional Leadership: - Managing Legal Operations programs from discovery through implementation, adoption, monitoring, and continuous improvement. - Coordinating governance and technology enablement initiatives to ensure alignment, visibility, and measurable outcomes. Qualifications - 4+ years in Legal Operations, Program Management, Compliance, Risk, Data Governance, AI Governance, Business Operations, Consulting, or a related field. - Experience supporting governance, compliance, risk, process improvement, or technology implementation initiatives. - Experience developing documentation, SOPs, controls, workflows, playbooks, decision logs, and oversight processes. - Strong program management skills with the ability to manage priorities, stakeholders, and execution. Core Skills & Competencies - Strong communication, facilitation, and stakeholder management skills. - Ability to work effectively in fast-paced, ambiguous environments. - Strong analytical and problem-solving skills with sound judgment across business, legal, compliance, and risk considerations. - Ability to translate complex requirements into clear workflows, documentation, and governance materials. Preferred Qualifications - Experience with legal operations, data governance, AI governance, privacy, security, compliance, or enterprise risk management. - Familiarity with AI governance frameworks such as NIST AI RMF, ISO 42001, OECD AI Principles, or related programs. - Experience with AI risk assessments, vendor assessments, control tracking, GRC platforms, or workflow automation tools. - Certification in Project Management, Agile, Risk Management, Privacy, Compliance, AI Governance, or related disciplines. Benefits - Support high-impact Legal Operations initiatives for data governance and AI enablement. - Help operationalize responsible AI practices, workflows, documentation, and risk coordination. - Build scalable processes, playbooks, reporting routines, and workflow improvements. - Work in a collaborative environment focused on responsible technology adoption.

Role Description The Program Manager is responsible for the overall leadership, execution, financial performance, and operational success of a complex government program. This individual serves as the primary interface with Government leadership, oversees program personnel, ensures contractual compliance, manages risks, and drives continuous performance improvements while maintaining the highest standards of quality and customer satisfaction. The successful candidate will possess deep knowledge of DIA operations, Intelligence Community mission requirements, and federal program management best practices. Essential Job Functions: - Program Leadership: - Provide overall leadership and direction for a complex intelligence support program. - Serve as the primary point of contact between Global Dimensions and Government leadership. - Lead program execution to ensure contractual, technical, cost, schedule, and quality objectives are consistently achieved. - Develop and implement program strategies that support customer mission requirements. - Provide executive-level briefings, status reports, and recommendations to senior Government and company leadership. - Contract & Financial Management: - Manage program budgets, staffing plans, subcontractors, and financial performance. - Monitor contract performance and ensure compliance with all contractual requirements. - Identify and mitigate program risks while implementing corrective actions when necessary. - Ensure timely delivery of all contract deliverables. - Personnel Leadership: - Recruit, mentor, and manage high-performing program staff. - Foster a culture of accountability, collaboration, and mission excellence. - Conduct performance evaluations and provide leadership development opportunities. - Ensure personnel maintain required certifications, training, and security clearances. - Customer Engagement: - Build and maintain strong relationships with DIA, Intelligence Community, and Department of Defense stakeholders. - Anticipate customer needs and proactively identify opportunities to improve mission support. - Represent the company during customer meetings, program reviews, and executive briefings. - Operational Excellence: - Establish and monitor program performance metrics. - Ensure compliance with company policies, quality standards, and security requirements. - Drive continuous process improvement initiatives to enhance operational efficiency. - Support business development efforts by identifying growth opportunities within existing programs. Qualifications - Due to the sensitivity of customer related requirements, U.S. Citizenship is required. - Minimum 16 years of management experience, including applicable military leadership experience. - Demonstrated experience serving as a Program Manager on a large, complex government or intelligence program. - Advanced knowledge of the Defense Intelligence Agency (DIA) and the U.S. Intelligence Community (IC). - Project Management Professional (PMP) certification from the Project Management Institute (PMI). - Proven ability to manage program budgets, schedules, staffing, and contractual performance. - Exceptional leadership, organizational, and communication skills. - Experience briefing senior military, government, and executive leadership. - Ability to manage multiple priorities in a fast-paced, mission-focused environment. - Demonstrated proficiency with Microsoft Office Suite and the ability to quickly learn and utilize new technologies, systems, and software applications. Desired Skills - Active Top Secret (TS) security clearance required; SCI eligibility is highly desirable. - Familiarity with the Solutions for the Information Analysis III (SIA III) contract. - Prior U.S. Military or Federal Government experience. - Experience supporting intelligence, defense, or national security missions. - Based in or willing to relocate to the Washington, DC metropolitan area. - Experience leading geographically dispersed teams supporting classified operations.