Nozomi Networks

Role Description The Digital Program Manager is responsible for designing, executing, and optimizing Nozomi Networks' digital customer success strategy. This role drives scalable customer engagement through AI-powered automation, lifecycle campaigns, digital content, customer education, and cross-functional program management. The individual will leverage Planhat and other platforms to improve adoption, retention, value realization, renewals, advocacy, and expansion opportunities across the customer lifecycle. In this role, you will: - Design and manage digital customer journeys across onboarding, adoption, value realization, renewal, loyalty, and advocacy stages. - Own the execution and optimization of digital touch programs using Planhat and related platforms. - Build automated customer campaigns, success plays, lifecycle communications, and customer engagement workflows. - Leverage AI tools to create personalized customer experiences, content, insights, and operational efficiencies. - Coordinate webinars, office hours, customer education programs, and digital events. - Partner with Marketing and Subject Matter Experts to develop customer-facing content, campaigns, customer stories, and advocacy initiatives. - Partner with Product Marketing and Product Management to support feature adoption and product launches. - Monitor campaign performance and customer engagement metrics and deliver executive reporting. - Identify customer health signals, adoption trends, churn risks, and expansion opportunities through digital programs. - Drive continuous improvement of customer engagement through testing, analytics, and optimization. Qualifications - 5+ years of experience in Customer Success, Lifecycle Marketing, Digital Programs, Marketing Operations, or related fields. - Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms. - Strong program and project management skills. - Experience building and executing automated customer lifecycle campaigns. - Strong analytical and communication skills. - Experience in SaaS, Cybersecurity, OT/ICS Security, or B2B technology preferred. - Experience leveraging AI tools to improve customer engagement and operational efficiency preferred. Requirements - Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $98,000.00 - $132,000. - The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. - The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs. - Eligible employees are able to enroll in a 401(k) plan along with the employer matching program. - Nozomi Networks also offers eligible employees flexible paid time off, paid holidays, and paid parental leave. Benefits - Health & Wellness - Financial - Work-Life Balance - Unparalleled Flexible Time-Off

• Lead end-to-end global sales order fulfilment across 23 international locations, managing inventory allocation, transfers, and supply chain strategy while tracking KPIs such as OTIF, cycle time, and inventory turns to ensure consistent service delivery. • Own the complete Proof of Concept (POC) lifecycle—from asset management and provisioning through QA validation and return logistics—partnering with Sales Engineering to maximise utilisation and automate workflows in NetSuite and Salesforce. • Manage the global RMA process, optimising reverse logistics workflows and coordinating with vendors and support teams to minimise turnaround times and drive continuous improvement. • Oversee relationships with 3PL providers, freight forwarders, and customs brokers, developing carrier strategies, optimising global routing, and ensuring full trade compliance including IOR/EOR, export controls, and customs documentation. • Manage IT hardware procurement, monitor supplier performance, and collaborate with Finance and Operations on demand forecasting and inventory planning across the global network. • Own and continuously improve NetSuite and Salesforce logistics processes, driving automation initiatives, API integrations, and AI/ML-powered insights to eliminate manual work, improve data integrity, and accelerate supply chain decisions. • Lead the digital transformation roadmap for supply chain operations—designing and implementing end-to-end process automation across order fulfilment, RMA, POC, and inventory, and building BI dashboards that provide leadership with real-time visibility into performance and risk.

• Own end-to-end recruitment delivery across multiple roles (req intake → offer), driving pace, quality, and accountability at every stage • Act as a business partner to hiring managers, leading structured intake sessions, defining success profiles and hiring strategies • Drive best-in-class hiring processes ensuring consistent, structured, and inclusive interview practices • Leverage Greenhouse ATS as a core operating system whilst maintaining high data integrity, pipeline visibility, and reporting accuracy • Optimise workflows, scorecards, and interview kits • Build and execute proactive talent strategies • Develop strong pipelines across active and passive talent • Use market insights and competitor mapping to inform hiring approach • Utilise AI and modern sourcing techniques to increase productivity and reach • Apply AI tools for sourcing & screening • Experiment with automation and data insights to improve funnel efficiency • Deliver an exceptional candidate experience acting as a candidate ambassador from first touch to offer • Manage multiple requisitions with discipline and structure • Prioritise effectively, build clear hiring plans, and drive momentum • Contribute to the TA function through global projects (e.g. process improvement, employer branding, interview excellence) • Champion Nozomi Networks’ culture and values, driving trust, transparency, and high performance across all hiring activity

Role Description Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You could be the next "Nozomier"! If this sounds like you, read on. In this role you will: - Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust. - Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues. - Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. - Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed. - Develop and maintain core competency on Nozomi Networks entire product line and technologies. - Create knowledge base content where none exists while updating existing to correctly position solutions. - Understanding of critical account infrastructure and technical environments. - Provide white-glove treatment for critical accounts. - Replicate and reproduce customer issues in the lab prior to escalating issue internally. Qualifications - Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. - Experience in network security in a support, design, consultancy or operations role. - Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations. - Knowledge of common networking, security protocols and applications. - Detailed technical experience in installations, configuration and operation of security appliances in large complex environments. - Strong knowledge of information security principles. - Excellent troubleshooting skills. - Strong communication (written/verbal) and presentation skills. - Solid working proficiency in both written and spoken English. - Ability to operate in settings with strong confidentiality and data privacy protocols. - Comfortable using FreeBSD. - Knowledge of PostgreSQL. - Demonstrable experience using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making. - Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs. - Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience. - Experience in the field of ICS (Industrial Control Systems) security projects. Benefits - Health & Wellness - Financial - Work-Life Balance - Unparalleled Flexible Time-Off

Role Description Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You could be the next "Nozomier"! If this sounds like you, read on. - Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust. - Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues. - Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. - Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed. - Develop and maintain core competency on Nozomi Networks entire product line and technologies. - Create knowledge base content where none exists while updating existing to correctly position solutions. - Understanding of critical account infrastructure and technical environments. - Provide white-glove treatment for critical accounts. - Replicate and reproduce customer issues in the lab prior to escalating issue internally. Qualifications - Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. - Experience in network security in a support, design, consultancy or operations role. - Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations. - Knowledge of common networking, security protocols and applications. - Detailed technical experience in installations, configuration and operation of security appliances in large complex environments. - Strong knowledge of information security principles. - Excellent troubleshooting skills. - Strong communication (written/verbal) and presentation skills. - Solid working proficiency in both written and spoken English. - Ability to operate in settings with strong confidentiality and data privacy protocols. - Comfortable using FreeBSD. - Knowledge of PostgreSQL. - Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience. - Experience in the field of ICS (Industrial Control Systems) security projects. Requirements - Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $74,000 - $96,000. - The company offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. - The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs. - Eligible employees are able to enroll in a 401(k) plan along with the employer matching program. - Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave. Company Description Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

• Own the overall Go-to-Market plan for your assigned Americas territory with input and expertise from key internal stakeholders and the Global Head of Field and Partner Marketing • Own pipeline creation and acceleration for the Americas region — driving measurable contribution to pipeline targets, improving conversion rates, and supporting revenue attainment in close alignment with Sales • Design and execute integrated, multi-channel demand programs (field, digital, and partner-led) to generate high-quality pipeline and improve funnel conversion across key accounts and segments • Partner closely with Sales and BDR teams to optimize lead follow-up, qualification, and conversion, ensuring strong pipeline progression and velocity • Track and own performance against pipeline KPIs, including pipeline generated, influenceford revenue, conversion rates, and ROI by channel and campaign • Drive partner-sourced and partner-influenced pipeline through structured co-marketing programs and joint GTM execution • Serve as liaison to Sales team, be their advocate and conduit to the larger organization • Maintain relationships with regional partners, conference organizers, and influential associations • Leverage social media to raise awareness and further promote our presence at various events • Monitor industry trends and competitor activities in the Americas region • An affinity for measurable outcomes and experience in a highly data-driven marketing organization is a must • Manage regional budget, accurately estimate costs, and manage execution • Track performance results and act as a key partner to the BDR team to ensure alignment on lead quality, follow-up, and conversion • Work in partnership with the Corporate Communications and Digital Marketing teams to optimize campaign results for field programs

Role Description Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. As we expand our product portfolio and global presence, our Customer Success department is hiring an Associate Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. In this role, you will: - Develop and manage a customer portfolio of small to mid-sized customers. - Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers. - Minimize customer churn through customer success plans and customer lifecycle management. - Resolve customer requests and concerns ensuring improvements to customer experience. - Conduct product demos. - Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. - Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. - Work across departments ensuring proper customer visibility and outcomes are met. Qualifications - Bachelors degree in Computer Science or Cyber Security, MBA (a plus) - 1+ years of work experience in a relevant technical customer-facing role - Experience in performing project management activities - Excellent communication and interpersonal skills - Must be comfortable presenting and explaining technical concepts to both technical and non-technical audience - Accountability, personal organization, and ability to multi-task - Self-driven and proactive nature - Patient and active listener - Passion for service - Internship experience as a CSM for a Cyber security vendor (a plus) - Experience using a CSM platform such as Gainsight or Planhat (a plus) - Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making. - Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs. Core Competencies - Active Listening and Communication - Business Insight and Acumen - Drive for Results (Get things done) - Emotional Intelligence (EQ), Interpersonal skills and Empathy - Objection Handling, Influencing and Negotiation - Planning & Organizing - Professional & Technical Expertise - Relationship Building and Customer Focus - Resilience and Adaptability - Solution Orientated Mindset - Teamwork, Collaboration and Cultural Alignment Benefits - Health & Wellness - Financial - Work-Life Balance - Unparalleled Flexible Time-Off Company Description Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Role Description Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. As we expand our product portfolio and global presence, our Finance and Accounting department is hiring a FP&A Analyst to support Nozomi Networks’ financial planning, forecasting, and decision‑making through strong financial modeling and hands‑on business partnering. This role will focus primarily on GTM finance, financial modeling and cross-functional business partnering with Sales, Marketing, and RevOps to provide insight into bookings, ARR, pipeline, and operating efficiency. This is a highly analytical, execution‑oriented role for someone who thrives in a fast-paced, high-growth environment, enjoys building models from the ground up, and can translate complex data into clear insights that influence business outcomes. In this role you will: - Build and maintain detailed financial models supporting bookings, ARR, revenue recognition and scenario analysis. - Own department-level budget models for GTM functions, including headcount planning, compensation modeling, and OpEx tracking. - Support the annual operating plan (AOP) and monthly/quarterly forecasting processes end-to-end. - Analyze actuals vs forecast and prepare clear, concise variance explanations for internal and external stakeholders. - Serve as the primary FP&A partner for GTM functions — Sales, Marketing, and RevOps. - Partner with GTM leaders to evaluate investments, trade‑offs, and growth initiatives using data-driven and market-based analysis. - Develop and maintain GTM-specific KPIs including pipeline coverage, CAC, LTV, payback period, NRR, and churn to support decision-making. - Help standardize SaaS and GTM metric definitions and reporting across the organization. - Prepare monthly management reporting packages and contribute to executive‑ and Board‑level materials. - Translate financial results and forecasts into clear narratives for non-finance audiences. - Respond to ad hoc analytical requests from senior leadership with speed and accuracy. Qualifications - 3–5 years of experience in FP&A, corporate finance, investment banking or related fields. - Strong command of SaaS financial metrics and models, including ARR, NRR, churn, CAC, LTV, pipeline coverage, and payback period. - Advanced Excel and financial modeling skills; comfort working with large, complex datasets. - Experience partnering cross‑functionally with Sales, Marketing, or RevOps. - Ability to synthesize complex data into clear, actionable insights and present findings to senior stakeholders. - Strong written and verbal communication skills — this role regularly contributes to Board and executive-level materials. - Comfortable operating independently in a lean, fast‑paced, high‑growth environment with shifting priorities. - Demonstrated interest in emerging AI technologies and their application within FP&A to drive operational efficiency and support scalable reporting frameworks. - Experience in a VC or PE-backed, post-acquisition or similarly high-accountability environment is preferred. - SaaS + hardware or SaaS + professional services revenue model experience an advantage. - Familiarity with OT/ICS, cybersecurity, or enterprise technology industries desirable. - Experience with BI tools such as Power BI advantageous. - CRM familiarity, particularly Salesforce, in a RevOps or GTM finance context preferred. - Experience with FP&A planning tools such as Pigment is ideal. Benefits - The base pay scale for this position is $97,953 - $125,588. - The company offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. - The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program. - Eligible employees are able to enroll in a 401(k) plan along with the employer matching program. - Nozomi Networks offers eligible employees flexible paid time off, paid holidays and paid parental leave. Company Description Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives.

Role Description Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. Nozomi Networks is seeking a highly autonomous, strategic, and detail oriented Deal Desk Analyst to support our growing team. This role is critical to enabling effective pricing governance, non-standard deal management, and approval execution, while ensuring close collaboration across Sales, Sales Operations, Finance, Legal, Channel, and Operations. This role acts as the operational backbone between Sales, Finance, Legal, Accounting, and Sales Operations to ensure deals are structured correctly, approved efficiently, documented accurately, and compliant with internal policies. The ideal candidate brings strong analytical judgment and business acumen, with the ability to influence deal strategy while maintaining policy compliance, margin discipline, and operational efficiency. If you thrive in a fast paced, high growth environment and enjoy making commercially grounded recommendations that directly impact the business, this role offers meaningful scope and visibility. In this role you will: - Deal Desk Case Management & Approvals - Manage Deal Desk cases for non-standard requests, ensuring accurate intake, documentation, review, and progression through the approval lifecycle. - Ensure all required commercial approvals are obtained prior to customer-facing release (pricing, terms, exceptions). - Assist sales on securing approvals by helping them present the opportunities on Executive Deal review Calls. - Ensure deal justification, pricing rationale, approvals, and contractual deviations are clearly captured within Salesforce for audit and downstream teams. - Drive case hygiene, DD SLA adherence, and status visibility for Sales and leadership. - CPQ Discounting; Reporting & Pricing Analysis - Review and validate Salesforce CPQ quotes for discounting accuracy, compliance, and alignment with approved pricing frameworks. - Perform discounting analysis against standard price lists, margin thresholds, and approval matrices. - Identify pricing risks, margin erosion, and non-compliant discount structures before proposals are released externally. - Support structured pricing motions such as: - Enterprise & Volume Agreements (ELA / EPA) - Multi-year deals and price holds - Renewal discounts and downsell scenarios - Maintain accurate deal and case data, supporting reporting on discount trends, approval outcomes, and deal performance. - Cross-Functional Enablement & Support - Train and support sales teams on Deal Desk processes, case submission requirements, tools, and policies related to non-standard quoting and concessions. - Collaborate with cross-functional stakeholders to align on deal strategy, clarify available options, and support informed, data-driven decision-making. - Support Legal by translating commercial constructs into clear, executable deal structures. - Process Optimization & Scale - Support special projects related to pricing, governance, and Deal Desk process improvements as needed. - Identify opportunities to reduce manual effort, eliminate redundant approvals, and improve cycle time. - Support documentation of best practices, approval flows, and deal support playbooks. - Contribute to automation initiatives using Salesforce capabilities and AI/LLM tools where applicable. Qualifications - Proven Deal Desk or Commercial Operations experience supporting large, complex enterprise deals in a tech or SaaS environment. - Strong hands-on experience with Salesforce, particularly: - Case management for deal support - Commercial Nonstandards review and Deal lifecycle tracking - Advanced experience with Salesforce CPQ (Kugamon/Kimble or equivalent) including price rules, discounts, and approvals. - Strong understanding of: - Discounting structures and margin controls - Enterprise licensing and purchasing models (ELA, volume, token-based) - Commercial non-standards within MSAs, MSLA, SOWs, EULAs - Advanced Excel skills for deal analysis, modeling, and scenario evaluation (experience leveraging Copilot/AI tools strongly preferred). - Comfortable working in a fast-paced, quarter-end driven environment with flexibility in working hours supporting multiple timezones. - Bachelor’s or Master’s degree in Finance, Accounting, Economics, or related discipline preferred. Requirements - Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $89,000 - $110,000. - The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. - The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs. - In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. - Nozomi Networks also offers eligible employees flexible paid time off, paid holidays, and paid parental leave. Company Description Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection, and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support, and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background, and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

• Manage NetSuite ERP: Oversee the administration, configuration, and optimization of our NetSuite ERP platform and integrated financial applications (e.g. Avalara, Stripe, Zip). • Administer NetSuite Advanced Revenue Module: Configure and optimize NetSuite’s Advanced Revenue Module, ensuring compliance with revenue recognition standards. • Cross-Departmental Collaboration: Work closely with various departments (e.g. Accounting, AR/AP, Supply Chain) to streamline processes and ensure seamless integration with our Salesforce CRM platform, our 3PLs, and Nozomi production applications. • Process Documentation: Create and maintain detailed process documentation in our SharePoint knowledgebase, ensuring clarity and accessibility for all stakeholders. • Data Management and Governance: Monitor and manage application data cleanliness; maintain accurate record and field definitions in our Data Dictionary. • Training and Support: Train and support end-users on NetSuite functionality and ERP processes.