• Support the continued transformation of Enginuity by turning strategic priorities into clear delivery plans, reporting mechanisms and ways of working. • Provide leadership across the charity programme, ensuring activity is prioritised, aligned to strategy and delivered effectively. • Oversee delivery across Enginuity's solutions, services, research and projects. • Ensure resources, priorities and plans are aligned while supporting innovation and continuous improvement. • Lead and develop colleagues across the Technical Solutions & Research and Impact & Delivery teams, creating a collaborative and high-performing environment. • Help ensure our products, services, research and projects are well scoped, prioritised, resourced and evaluated. • Support business planning, performance reporting and future growth opportunities for charitable impact and long-term sustainability. • Provide oversight of risk, compliance, budgets, commissioning, supplier performance and delivery progress, ensuring visibility of performance, value for money and impact.

Role Description We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care. As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes. Key Responsibilities: - Oversee day-to-day office operations across assigned branches - Analyze and enhance workflows, KPIs, and business processes - Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance - Collaborate with the Regional Director of Office Operations Senior to design and document operational processes - Lead staff training sessions both in-person and via webinar - Clear backlogs and support underperforming branches with recovery plans - Assist in implementing systems for acquisitions and organic branch growth - Ensure branches maintain core business metrics and operational standards - Support large-scale process implementations and system rollouts - Deliver scheduled reports (daily, weekly, monthly, quarterly, annually) - Manage special operational projects as assigned Qualifications - Bachelor’s degree preferred - Minimum of 3 years’ experience in hospice and/or home health operations - Strong background in leading and executing complex operational initiatives - Experience with Homecare Homebase preferred - Familiarity with Hospice and Home Health regulations, policies, and CoPs - Strong analytical and problem-solving skills - Ability to work independently and collaboratively in a team environment - Excellent communication, interpersonal, and leadership abilities - Strong organizational skills with the ability to prioritize and manage multiple deadlines - Valid driver’s license and insurance coverage Requirements - Proficiency in Microsoft Word, Excel, and PowerPoint - Confident navigating smartphones, tablets, and EMR platforms Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams