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IVR QA Engineer
Location
Missouri
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
IVR QA Engineer
Brillio
• Validate IVR call flows, routing logic, and customer journeys • Perform end-to-end testing of inbound, outbound, and callback flows • Test voice, chat, and self-service interactions for accuracy and usability • Test integrations between Amazon Connect, AWS services, and backend systems • Validate APIs, Lambda functions, and data flows across systems • Ensure correct handling of user inputs, fallback scenarios, and edge cases • Design detailed test cases, test scenarios, and test data • Execute functional, regression, system, and integration testing • Perform smoke and sanity testing during releases • Develop and maintain test automation scripts where applicable • Use tools like Cyara, Selenium, or API testing frameworks for validation • Identify, log, track, and retest defects • Work closely with developers and BA teams for issue resolution • Prepare test reports, status updates, and quality metrics • Ensure high-quality delivery aligned with business requirements • Validate compliance with security and data standards • Participate in UAT support and production validation
Job Requirements
- 8+ years of experience in QA or testing roles
- Hands-on experience in IVR / Contact Center testing
- Experience with Amazon Connect or similar platforms
- Strong understanding of call flows, routing, and telephony concepts
- Experience with API testing and backend validation
- Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
- Experience in test case design, execution, and defect tracking
- Strong understanding of SDLC, STLC, and Agile methodologies
- Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools (preferred)
- Exposure to chatbot/voice bot testing (Amazon Lex or equivalent) (preferred)
- Experience in automation frameworks (Selenium, REST Assured, etc.) (preferred)
- Knowledge of contact centre platforms like Avaya or Genesys (preferred)
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
- Wellness programs
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