Oddball

• Serve as the first point of contact for support requests via ticketing system, email, or chat • Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries • Document incidents, track resolution progress, and communicate updates to stakeholders • Escalate complex issues to Tier 2/3 support or engineering teams with clear, detailed context • Monitor system alerts and flag potential problems before they escalate • Maintain and improve knowledge base articles, FAQs, and user documentation to reduce recurring issues • Support end users navigating VA.gov features and tools

• Build, maintain, and improve CI/CD pipelines using GitHub Actions to support application development teams across the program • Manage and optimize AWS cloud infrastructure supporting secure, scalable software delivery • Build and maintain infrastructure as code using Terraform and/or CloudFormation • Support a shift-left approach to security by embedding automated scanning, policy checks, and compliance validation into delivery pipelines • Monitor system health, performance, and security using CloudWatch and related tooling • Collaborate with development teams to improve developer experience and streamline deployment workflows • Support federal security and compliance requirements including FISMA and NIST 800-53

Role Description We're looking for a Data Engineer to join our team, building and maintaining the data infrastructure that powers a cloud-based case management system for a major federal financial regulatory agency. - Build and maintain data marts, materialized views, and data pipelines within an AWS Aurora PostgreSQL environment. - Support data integration between the core system and downstream platforms including MicroStrategy and enterprise reporting tools. - Design and optimize data workflows that support analytics, reporting, and operational decision-making. - Monitor data pipeline health and troubleshoot performance and data quality issues. - Collaborate with engineering and product teams to support new data-driven features. - Support compliance with federal data security requirements including FISMA and NIST 800-53. Qualifications - Strong proficiency in SQL and experience working with PostgreSQL or similar relational databases. - Experience building and maintaining data marts, materialized views, or ETL/ELT pipelines. - Familiarity with AWS data services and cloud-based data infrastructure. - Experience integrating with enterprise reporting or BI tools such as MicroStrategy is a plus. - Understanding of data security and governance in federal or regulated environments is a plus. - Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with a cross-functional team. - Communicates clearly and openly, whether documenting data flows or collaborating with engineers on integration design. - Performs other related duties as assigned. Requirements - Applicants must be authorized to work in the United States. - In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance. - Education: Bachelor's Degree. Benefits - Fully remote. - Tech & Education Stipend. - Comprehensive Benefits Package. - Company Match 401(k) plan. - Flexible PTO, Paid Holidays. Company Description Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hello@Oddball.io. At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements, a range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level. United States Wage Range: $100,000 - $140,000.

• Design and develop scalable backend services using Java and Spring Boot within a cloud-based environment • Build and maintain REST APIs and microservices supporting high-volume notification and communication workflows • Work within and improve a large Java EE legacy codebase as part of ongoing modernization efforts • Improve system performance, reliability, and maintainability across distributed services • Collaborate with frontend engineers working in React and NestJS to deliver cohesive, end-to-end solutions • Support secure software delivery practices aligned with VA DevSecOps and federal compliance standards • Participate in code reviews, technical design discussions, and Agile ceremonies

• Partner with engineers and security SMEs to design, improve, and implement Identity and Access Management (IAM) solutions for VA.gov products • Analyze security metrics and access management trends to inform how the program approaches security architecture • Develop and document requirements for IAM solutions including identity lifecycle, role management, separation of duties, and access workflows • Build and maintain logging and monitoring solutions using Splunk, Loki, and/or AWS CloudWatch • Develop use cases and test cases, and participate in SIT/UAT testing • Operate as a domain expert — teams will lean on you for both functional and technical guidance on security and IAM • Support the Security Collab Cycle, ensuring teams building products and features on VA.gov are doing so in alignment with Platform security standards and best practices

Role Description We're looking for a Full Stack Engineer to join our team, building and maintaining a cloud-based case management system for a major federal financial regulatory agency. - Design, develop, and maintain full stack features using Java on the backend and React on the frontend. - Build and optimize integrations with external datasets and downstream enterprise systems. - Contribute to CI/CD pipelines using GitHub on AWS. - Write clean, well-tested, maintainable code aligned with DevSecOps practices. - Ensure all interfaces meet Section 508 accessibility standards. - Collaborate with product, design, and operations teams to deliver consistent, reliable improvements. - Support system reliability, performance, and security within an AWS cloud environment. Qualifications - Strong proficiency in Java for backend development. - Hands-on experience with React for frontend development. - Experience working in AWS environments including services such as Aurora PostgreSQL, S3, CloudWatch, and Secrets Manager. - Familiarity with CI/CD pipelines and DevSecOps practices. - Understanding of federal security compliance frameworks including FISMA and NIST 800-53 is a plus. - Experience integrating with enterprise data systems or APIs is a plus. - Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with a cross-functional team. - Communicates clearly and openly, whether in a code review or a cross-team planning session. - Performs other related duties as assigned. Requirements - Applicants must be authorized to work in the United States. - In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance. Education - Bachelor's Degree Benefits - Fully remote. - Tech & Education Stipend. - Comprehensive Benefits Package. - Company Match 401(k) plan. - Flexible PTO, Paid Holidays. Compensation At Oddball, it’s important each employee is compensated competitively and fairly. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level. United States Wage Range: $100,000 - $140,000

• Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack • Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk • Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues • Support system monitoring, alerting, and incident response to maintain availability and performance • Document technical findings, resolutions, and operational runbooks for the broader support team • Assist with release validation and post-deployment verification in coordination with engineering

• Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira • Troubleshoot application access, functionality, and configuration issues for internal users • Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials • Document support tickets, resolutions, and recurring issues to identify patterns and improve system reliability • Escalate complex technical issues to Tier 3 engineering support with clear documentation • Communicate clearly with end users throughout the resolution process to ensure a smooth support experience

• Design, develop, and deploy AI/ML models to automate and improve internal workflow and review processes • Build and maintain ML pipelines within an AWS cloud environment • Collaborate with product and engineering teams to identify high-value automation opportunities and translate them into production-ready solutions • Integrate ML capabilities into existing Java and React application workflows • Monitor model performance and iterate based on real-world outcomes and stakeholder feedback • Ensure all AI/ML implementations meet federal security and compliance requirements including FISMA and NIST 800-53

• Develop, enhance, and maintain backend services and APIs in Go supporting tools for plan comparison, provider and drug coverage information, and local enrollment help • Design and build REST APIs that power consumer-facing and internal healthcare marketplace features across a diverse set of consumers • Maintain consistent, well-documented API interfaces with a focus on reliability and backward compatibility • Write clean, well-tested code with a focus on performance, maintainability, and security • Support ongoing operations and maintenance of existing digital products alongside new feature development • Collaborate with frontend engineers, product managers, and stakeholders to deliver scalable backend solutions • Contribute to code reviews and help uphold engineering standards across the team