• Experience as a Power Apps developer utilizing “model-driven” design • Develop client-facing website and forms utilizing PowerApps Portal • Maintain application baseline in 3 environments (Dev/Stage/PROD) • Work with the Enterprise Architecture team to perform process modelling and develop data validation processes • Work with system stakeholders to capture data requirements for each process model • Ensure application processes stay in sync with business processes • Participate in Scrum ceremonies, including sprint planning, review, and retrospective meetings • Assist the Business Analyst in the development and technical evaluation of requirements

Role Description Join the team that keeps Mutual of Omaha's contact centers running — 30+ call centers, real-time call routing, and the flows that connect every customer to the right place. This is a hands-on Amazon Connect role: you'll build and maintain the queues, routing profiles, and call flows our contact center agents rely on every day, working alongside a small, experienced team that's been running Connect for nearly a decade. We're looking for someone who genuinely knows Amazon Connect inside and out — not just used it, but has owned flow builds end to end (think: standing up a new call center's queues, quick connects, and routing from scratch). If you also bring broader AWS platform skills, that's a strong plus, but deep, hands-on Connect expertise is what we need most. Responsibilities - Own call routing & flows: Build, modify, and troubleshoot Amazon Connect call flows, queues, routing profiles, and quick connects to support ongoing contact center changes — new lines of business, reorgs, phone number changes, and more. - Build AWS serverless apps: Develop Node.js/TypeScript services using AWS Lambda, CDK, S3, and DynamoDB to power scalable solutions alongside Connect. - Support platform modernization: Help evaluate and migrate legacy tooling to native AWS alternatives (e.g., workforce management, screen recording) as our platform evolves. - Contribute to front-end tooling: Make updates to our internal contact center administration app (Vue.js/Nuxt.js) that gives supervisors and agents self-service controls. - Embed quality & reliability: Implement automated tests, CI/CD pipelines, and best practices for security and operational excellence. - Mentor & collaborate: Share Connect expertise with teammates, review designs/code, and help grow the team's platform-side depth. Qualifications - Hands-on, professional experience building and managing Amazon Connect call flows, queues, routing profiles, and quick connects — this is the core of the role. - Experience level flexible (Engineer II or III) based on total years of relevant experience — we're evaluating candidates across a range and leveling accordingly. - Comfort working with AWS services (Lambda, DynamoDB, and similar) — direct Connect platform integration experience is a strong plus. - Familiarity with a modern front-end framework (Vue.js/Nuxt.js preferred; React/Angular experience also welcome — we'll help you ramp up). - Experience with API design, automated testing, and CI/CD practices. - Ability to work independently, communicate clearly, and support teammates in a small, collaborative team. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously. - Able to work remotely with access to high-speed internet, located in the United States or Puerto Rico. Requirements - This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings. Preferred - Experience with NICE (CXone/inContact) — not required; we'll train the right candidate, and our platform usage here is decreasing. - Node.js/TypeScript backend development experience. - Experience with CloudWatch/X-Ray, Step Functions, EventBridge, KMS, and least-privilege IAM. - Familiarity with contact center analytics, workforce management, or quality monitoring. - Prior experience with platform migrations (e.g., moving from a legacy tool to a native cloud replacement). Benefits - Estimated Salary: $130,000 - $155,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays. See our benefits and perks page for details.

• Setting up new and maintaining existing environments. • Collaborating with developers on resolving issues. • Executing modernization tasks. • Debugging low-level problems. • Working with documentation. • Improving existing and preparing new processes. • Automating repeatable tasks with scripts. • Participating in rotated on-call activities.

Manager, AI Platform Engineering Location: Georgia (Remote) Work Arrangement: Fully Remote Employment Type: Full-time Salary: $140,000 – $240,000 annually (For California, Colorado, Connecticut, Rhode Island, Nevada, New York, Westchester County, Ithaca, and Washington residents; compensation may vary in other locations.) Bonus: Eligible for Success Sharing Bonus. Travel: Yes – Approximately 5%–20% overnight travel. Position Purpose: As a Manager, AI Platform Engineering, you will lead the development and evolution of our enterprise Generative AI platform, enabling scalable, secure, and high-impact AI capabilities across the organization. This role combines technical delivery leadership with strategic thinking, overseeing a team of engineers to build and operate GenAI platform services, agentic workflows, and multi-model orchestration. You will partner with product, data, legal, cybersecurity, and business stakeholders to translate AI use case needs into scalable, reusable platform capabilities that drive enterprise-wide adoption and efficiency. You will ensure alignment with security, privacy, and governance standards while enabling successful delivery and commercialization at scale. In addition, you will collaborate with strategic vendors and internal platform teams to accelerate innovation and support a growing portfolio of AI solutions. This role is critical to scaling AI adoption across the enterprise, balancing rapid innovation with operational excellence and responsible AI practices. Key Responsibilities: - 30% Delivery & Execution: - Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions - Documents, reviews and ensures that all quality and change control standards are met - Writes custom code or scripts to automate infrastructure, monitoring services, and test cases - Works with vendors and partners for the successful implementation of critical tooling and platforms - Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively - Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment - Evaluates new technologies for adoption across the enterprise - Participates in and leads review board sessions to drive consistency across the enterprise - Fills in on product teams for engineers who are out of the office - 10% Support & Enablement: - Fields questions from engineers, product teams, or support teams - Monitors tools and participates in conversations to encourage collaboration across product teams - Provides application support for software running in production - Acts as a technical escalation point for the engineers on the team - 50% People: - Provides leadership, mentoring, and coaching to Software Engineers - Attracts, retains, and develops top talent to build a world class Software Engineering Team - Conducts annual and mid-year reviews by reviewing individual development plans and team feedback - Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests - Acts as a proponent of modern software development practices - Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams - Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) - 10% Learning: - Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations - Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems Direct Manager/Direct Reports: - Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. - Mastery of an object oriented programming language (preferably Java) - Must be legally permitted to work in the United States Preferred Qualifications: - 8+ years of related work experience in software engineering, with at least 2 years focused on AI/ GenAI projects for large enterprises. - Experience with modern software delivery practices, including CI/CD pipelines, containerization, and orchestration technologies (e.g., Docker, Kubernetes), with a strong understanding of deploying and operating scalable, production-grade systems. - Experience designing or building AI agents and agent-based workflows, including orchestration of LLMs, tools, and external systems in production environments. - Strong understanding of AI, machine learning, and software engineering concepts, demonstrated through recent certifications or project experience - Proven track record of managing complex technical projects and leading junior engineering teams - Deep experience with ad tech, streaming media platforms, and digital content delivery - Familiarity with agile methodologies and project management tools (e.g., Jira, Trello, Monday) - Experience with cloud platforms (e.g. Azure, GCP) for scalable AI system deployment - Excellent problem-solving and analytical skills - Strong communication skills with ability to explain AI and software engineering concepts to both technical and non-technical audiences - Knowledge of privacy and security considerations in AI applications - Understanding of AI ethics and responsible AI practices - Strong leadership and mentoring abilities - Excellent interpersonal and team collaboration skills - Ability to think strategically about AI applications and their business impact - Proactive and self-motivated with a passion for emerging AI technologies and software engineering practices - Adaptable and able to thrive in a fast-paced, rapidly evolving AI and software development landscape. - Bachelor's degree in Computer Science, Software Engineering, or related field. Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 5 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs - Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders - Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals - Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals - Collaborates: Building partnerships and working collaboratively with others to meet shared objectives - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences - Develops Talent: Developing people to meet both their career goals and the organization's goals - Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives - Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action - Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear - Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics - Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits. For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $140,000.00 and $240,000.00