Role Description The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees. What You’ll Do - Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements. - Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc. - Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed. - Responsible for People Operations onboarding tasks including but not limited to: - Processing onboards in HCM ensuring data accuracy. - Auditing new hire data against applicant tracking system. - Communication with new hires ensuring all onboarding tasks are completed in a timely manner. - Scheduling new hire orientation sessions. - Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing. - Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed. - Responsible for People Operations offboarding tasks including but not limited to: - Processing terminations in HCM and third-party systems. - Coordinating offboard with IT and other departments as needed in accordance with service level agreements. - Communication with departing and former employees. - Ensure protection and security of all confidential information through proper controls and discretion. - Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests. - Maintain employee files ensuring accuracy, organization, and compliance. - Support for People team initiatives as needed such as: - Annual Compensation Review. - Performance cycles. - Handbook and policy launches. - Annual trainings. Qualifications - 1-3+ years of HR administrative support experience. - 1+ years Workday HR experience. - 1+ years with a ticketing service tool (Jira preferred). - Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly. - International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA. - Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus). - Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment. - A strong problem-solver with a proactive approach to challenges, able to work independently. Company Description AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Role Description The People Operations Specialist serves as the operational backbone of the People Team, ensuring employee lifecycle transactions are completed accurately, employee data is maintained with integrity, and People operations run efficiently. This role is responsible for administering employee changes within Human Resources Information System (HRIS) platforms, coordinating onboarding and offboarding activities, maintaining high-quality employee data, and supporting seamless People operations across the organization. Success in this role requires: - Exceptional attention to detail - Strong organizational skills - Commitment to data accuracy and operational excellence - High level of proficiency working within HRIS platforms - Passion for continuously improving processes This role focuses on: - Building structure - Executing repeatable processes with exceptional accuracy - Continuously improving how work gets done through technology, automation, and thoughtful process design What This Role Does - Coordinates onboarding and offboarding activities, ensuring a seamless employee experience - Processes employee lifecycle transactions, including hires, promotions, transfers, compensation changes, organizational updates, leaves, and terminations - Prepares employment documentation, including offer letters, promotion letters, other role change and employee communications - Serves as the primary administrator for HireRight and Samba Safety, coordinating background screenings, motor vehicle record (MVR) monitoring, I-9 verification, employment verification requests, and other required pre-employment and employment documentation while ensuring compliance and timely processing - Partners with Payroll, IT, managers, and other stakeholders to ensure timely and accurate employee transactions - Maintains accurate employee records and processes HR transactions within Dayforce and other People systems - Conducts regular audits to ensure data accuracy, integrity, and compliance - Maintains organizational data, state-specific onboarding forms, and other People records - Supports routine reporting, data validation, and operational administration - Continuously evaluates People processes to identify opportunities for simplification, automation, and improved efficiency - Leverages HR technology, Dayforce functionality, AI, and other tools to streamline administrative processes and improve the employee experience - Partners with HRIS, Payroll, IT, and other stakeholders to implement workflow improvements - Develops and maintains SOPs and process documentation - Participates in HR technology implementations, testing, and system enhancements - Ensures compliance with federal, state, and local employment requirements and internal policies - Maintains accurate documentation, audit trails, and required compliance records - Supports internal controls, compliance initiatives, and quality assurance activities - Responds to employee and manager inquiries in a professional and timely manner - Collaborates with People Team, Payroll, IT, and other business partners to support People operations - Contributes to cross-functional projects and other duties as assigned Qualifications - A high school diploma or equivalent is required - A minimum of three (3) years of experience in an HR Coordinator, HR Specialist, People Operations Coordinator, or similar HR operations role - Experience processing employee lifecycle transactions within an HRIS (Dayforce experience strongly preferred) - Demonstrated ability to identify opportunities to improve operational processes and increase efficiency - Strong technical aptitude with the ability to quickly learn new systems and technologies - Advanced proficiency in Microsoft Excel and Microsoft Office - Exceptional attention to detail and organizational skills, with a proven ability to maintain data accuracy and confidentiality while managing multiple priorities and delivering outstanding internal customer service - Strong collaboration and interpersonal skills, with the ability to build positive working relationships and partner effectively across the People Team and cross-functional departments - Excellent written and verbal communication skills - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality - Willingness and ability to work flexible hours as needed and travel up to 5%, which may include occasional overnight travel - Proficiency in modern communication tools for virtual teams (e.g., Microsoft Teams, Slack) Preferred - Experience supporting HR workflows and employee lifecycle processes within an HRIS - Experience documenting business processes, workflows, or SOPs - Experience using AI productivity tools (e.g., ChatGPT, Microsoft Copilot) to improve efficiency, documentation, or administrative workflows - Experience participating in HR technology implementations, system enhancements, testing, or process improvement initiatives - Experience creating and validating HR reports or supporting HR data audits Physical Demands - Sitting, standing, and walking (95-105%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment 100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 5%, and may include overnight and out-of-state trips. Compensation $26.00 to $31.00 determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Role Description - Act as first point of contact to HR inquiries via ServiceNow, providing accurate, timely, and empathetic support. - Assign and/or escalate HR inquiries as necessary and as quickly as possible. - Execute employee lifecycle transactions in Workday, including hires, terminations, job and compensation changes, and manager transfers. - Maintain accurate employee data and ensure compliance with internal controls and local employment regulations. - Coordinate onboarding and offboarding activities, including systems setup, benefits orientation, stakeholder communications, and Workday updates. - Partner with HR Business Partners on policy guidance, performance concerns, and employee relations matters. - Collaborate with Payroll on salary audits, final pay instructions, and unemployment claim processing. - Prepare and submit compliance reports as needed. - Assist in tracking completion of compliance training. - Identify trends in employee inquiries and contribute to the improvement of HR processes and knowledge base content. - Identify process improvements and communicate across stakeholders to form recommendations. - Support wellness, engagement, or other HR initiatives and projects as needed. Success Markers - Delivers timely, accurate execution across all employee lifecycle transactions. - Resolves employee inquiries with empathy, clarity, and efficiency. - Maintains data integrity and ensures compliance with local regulations. - Anticipates partner needs and follows through without prompting. - Drives continuous improvement through insights from frontline HR support. Qualifications - Bachelor’s degree in HR, Business, or related field (or equivalent work experience). - 3-5+ years of HR operations experience, preferably in a regional or global support role. - Working knowledge of global employment practices. - Proficiency in HR tools like Workday and ServiceNow. - Strong analytical, documentation, and problem-solving skills. - Excellent written and verbal communication skills with a customer-first mindset. - Self-starter with high attention to detail and ability to manage multiple priorities. - Passion for creating equitable and inclusive employee experiences.

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