• Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation • Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution • Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) • Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service • Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement • Own ticket management processes and proactively recommend improvements where inefficiencies exist • Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Process-Focused Super User, you will serve as the operational subject matter expert during site deployments of Manhattan and Associates WMS and OMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization. What You Will Do? - Deployment Support & Execution - Act as a liaison between warehouse operations, implementation engineers, and IT teams. - Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments. - Support testing teams with test scripts, defect management, and execution tracking. - Provide insights into operational workflows to guide system configuration and enhancements. - Training & Documentation - Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs. - Assist in the creation and delivery of site-specific training materials for warehouse staff. - Provide hands-on training and system walk-throughs to site teams. - Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed. - Operational Readiness & Stakeholder Engagement - Partner with local operations teams to ensure alignment between system functionality and business processes. - Identify improvement opportunities and lessons learned from each deployment to inform future rollouts. - Support building and optimizing blueprint for repeatable ongoing deployments. - Serve as a key contact for site managers and customer leads during pre- and post-go-live support. Qualifications - Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered. - 3–5 years of experience in warehouse operations, logistics systems, or deployment roles. - Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred. - Prior involvement in software testing, training, or site deployment efforts is a plus. Requirements - Strong understanding of distribution center processes and how they map to Manhattan and Associates WMS functionality. - Excellent communication skills with the ability to translate system behavior into operational impact. - Comfortable leading training sessions and supporting users at all levels. - Ability to travel to warehouse locations for deployment support. - Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations. Benefits - Competitive salary and travel support. - Comprehensive benefits including medical, dental, and vision coverage. - 401(k) with company match. - Paid time off and holidays. - Professional development and career advancement opportunities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Laboratory Technical Liaison (LTL) is responsible for providing technical support pre- and post-sale for moderate and high complex accounts to provide information and guidance customers need to navigate new technology decisions and assay implementations confidently. - Facilitate pro-active sales activities within the territory accounts. - Provide expanded menu sales, instrument and capacity expansion leads. - Conduct moderate and high complex training and connectivity support. - Support sales strategies and keep customers updated on assay and product changes. - Conduct technical presentations and product demonstrations for moderate and high complex products. - Collaborate with Sales, Marketing, and global business units to identify and assess customer needs. - Strive for excellent levels of customer satisfaction and provide feedback for continuous improvement. Qualifications - Bachelor’s degree with 5+ years of related work experience OR Master’s degree in field with 3+ years of related work experience OR Doctoral degree in field with 2+ years of work experience. - Minimum of 3 years of Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) experience OR Minimum of 3 years’ formal training experience. - Minimum of 1 year experience working in commercial operations. - FAS, MT, CLS, MLS, MLT training or teaching experience strongly preferred. - Demonstrated success in following corporate process and administrative requirements (e.g., Salesforce.com, Monthly Reports). Requirements - Physical demands: Routinely required to walk, sit, stand, use hands, reach with hands and arms, balance, stoop, bend, talk and hear. - Must occasionally lift and/or move up to 35 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - This position will require 75% travel by car and flying in and out of airports. - Work environment includes some work in a lab setting with moderate to loud noise levels. - May be requested to work overtime and weekends for special program events. Benefits - Comprehensive health care programs. - Paid time off. - 401(k) to eligible employees. - Bonus/incentive pay eligibility.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves ensuring critical claims processes are mapped and optimized for efficiency and effectiveness. - Ensure critical claims processes are mapped (in Visio or comparable application) - Overlay inventory flow data on process maps to identify queuing, idleness, not in good order rates, etc. - Recommend, implement, and monitor KPIs related to critical processes in policy administration and claims - Maintain a list of prioritized process improvement ideas based on an impact / complexity framework - Partner with business peers and technology leads to write requirements and then implement projects to optimize processes - Partner with business peers to create standard operating procedures and standard work documents - Consult on claims automation initiatives - Consult on chatbot design and deployment Qualifications - Bachelor’s degree in STEM or another analytical discipline - 7+ years of experience in business process management (LSS Green Belt certification) - Proven ability to deliver positive business outcomes (e.g., efficiency, quality, customer experience) - Knowledge of process improvement methodologies (e.g., Lean Six Sigma, SIPOC) - Experience in facilitating team problem-solving sessions to map existing processes and identify optimization opportunities - Analysis, problem-solving, communication, and project management skills - Fluent in Visio and other process documentation applications and data analysis tools (e.g. Excel, Power BI) - Experience with AI/Chat/IVR optimization - Familiar with workflow automation tools - Strong project management skills and ability to manage multiple priorities across departments - Change management experience - LSS Black Belt certification Preferred Qualifications - 2+ years in a property & casualty company - Experience utilizing process simulation applications (e.g., Aspen, UniSim) - Bachelor’s degree in process engineering or process management - Robotic Process Automation certification - Project management certification (PMP, etc.) - Change management certification (Ex. Prosci, CCMP, Agile Certified Practitioner) Benefits - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)