This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves ensuring critical claims processes are mapped and optimized for efficiency and effectiveness. - Ensure critical claims processes are mapped (in Visio or comparable application) - Overlay inventory flow data on process maps to identify queuing, idleness, not in good order rates, etc. - Recommend, implement, and monitor KPIs related to critical processes in policy administration and claims - Maintain a list of prioritized process improvement ideas based on an impact / complexity framework - Partner with business peers and technology leads to write requirements and then implement projects to optimize processes - Partner with business peers to create standard operating procedures and standard work documents - Consult on claims automation initiatives - Consult on chatbot design and deployment Qualifications - Bachelor’s degree in STEM or another analytical discipline - 7+ years of experience in business process management (LSS Green Belt certification) - Proven ability to deliver positive business outcomes (e.g., efficiency, quality, customer experience) - Knowledge of process improvement methodologies (e.g., Lean Six Sigma, SIPOC) - Experience in facilitating team problem-solving sessions to map existing processes and identify optimization opportunities - Analysis, problem-solving, communication, and project management skills - Fluent in Visio and other process documentation applications and data analysis tools (e.g. Excel, Power BI) - Experience with AI/Chat/IVR optimization - Familiar with workflow automation tools - Strong project management skills and ability to manage multiple priorities across departments - Change management experience - LSS Black Belt certification Preferred Qualifications - 2+ years in a property & casualty company - Experience utilizing process simulation applications (e.g., Aspen, UniSim) - Bachelor’s degree in process engineering or process management - Robotic Process Automation certification - Project management certification (PMP, etc.) - Change management certification (Ex. Prosci, CCMP, Agile Certified Practitioner) Benefits - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)