Title: Senior Consultant, Account Services Management - Springfield, Ohio Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE) At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Springfield, Ohio. What you’ll achieve The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders. Responsibilities You will: - Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations - Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices - Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support - Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes - Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies Qualifications Essential Requirements - Travel & flexibility: Willingness to travel regionally as business needs fluctuate - Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals - AI & infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms - Operational & delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles - Customer & communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes Qualifications - Deep technical expertise in AI product, work cases, and infrastructure. With 8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors - Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications - Bachelor’s degree in information technology, Computer Science, or a related field. - Valid driver’s license required - Willingness to travel periodically to customer sites for escalations or hands-on data center training Compensation​ Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000 Benefits and Perks of working at Dell Technologies​ Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com. Job Info - Job Identification294726 - Job CategoryAccount Services Management - Posting Date07/10/2026, 12:47 PM - Apply Before08/31/2026, 12:00 AM - Job ScheduleFull time - Locations Remote Worker, Remote, OH, 43215, US - Total Compensation RangeUSD 175100 - USD 226600

• Develops a profitable growth strategy for selling AGI’s products and services to current and potential customers including specific plans to achieve both short- and long-term profitable growth. • Works with assigned Strategic Enterprise customer accounts as the lead point of contact within the organization to deliver revenue targets and outstanding customer service. • Develops and cultivates positive relationships with customers at all levels of their organization and influences decision makers within various disciplines at the customer (engineering, purchasing, quality, and manufacturing) to build and maintain rapport with customer decision makers to provide extraordinary customer service and identify new business opportunities. • Executes sales strategies to meet monthly, quarterly, and annual revenue goals. • Understands customer business strategy, decision-making process, and customer culture to develop a path for negotiating and closing new business opportunities. • Supports AGI global regions with opportunities at assigned customer accounts. • Conducts sales presentations, Quarterly Business Reviews, and coordinates the development of bid proposals and quotes. • Gathers and shares competitive information with appropriate internal departments and assists with customer retention by being aware of competitive situations and proposing counter strategies to defend and gain market share. • Effectively uses all CRM and Business tools to communicate and to update internal stakeholders on account activity. • Seeks out and collaborates with the AGI team to bring the best product and technical expertise to the Enterprise accounts. • Assists in development of sales and marketing budget and subsequently ensures adherence to the budget numbers. • Completes and maintains sales reports, forecasts, and customer data. • Tracks, submits, and audits sales transactions and follows up on customer concerns as needed. • Contributes to positive Company image, supports regional and national trade shows and markets.

• Develop and execute a territory growth strategy to exceed annual sales targets. • Drive new business development and expand existing customer relationships. • Promote Honeywell Fire & Life Safety solutions and build strong partnerships. • Identify, qualify, and close large project opportunities. • Manage the sales pipeline using CRM tools and provide accurate forecasts. • Conduct customer presentations and product demonstrations. • Work closely with various teams to ensure successful project delivery.

Role Description We are looking for an experienced Duck Creek Delivery Manager / Account Manager to lead end-to-end delivery of Duck Creek projects and manage key client relationships. The role involves overseeing project execution, ensuring on-time and quality delivery, managing stakeholder expectations, and driving account growth through strong partnership and domain expertise. - Lead delivery of Duck Creek projects (Policy, Billing, Claims, or Integrations) across all phases - from planning to deployment. - Manage project teams, budgets, timelines, and quality metrics. - Act as primary client contact for delivery and account management, ensuring high customer satisfaction. - Identify opportunities for account growth, cross-selling, and up-selling within existing clients. - Collaborate with technical architects, business analysts, and QA teams to ensure solution alignment with business needs. - Track delivery risks and implement mitigation plans. - Ensure compliance with organizational delivery standards and methodologies (Agile/Waterfall). - Provide regular delivery and financial reporting to senior leadership. Qualifications - Strong experience managing Duck Creek Suite implementations (PolicyCenter, BillingCenter, ClaimCenter). - In-depth understanding of the P & C Insurance domain. - Proven experience in client relationship management and project governance. - Excellent communication, leadership, and stakeholder management skills. - PMP, CSM, or equivalent certification preferred. - Experience with offshore/onshore delivery models is a plus. Company Description NAVTECH INC is an E-Verified Company.