Role Description Own the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. As a ServiceNow Developer Senior , you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to support integration and development improvements to our ServiceNow platform, including: - Broadening its impact through module expansion - Platform integration - Automation The ServiceNow Developer Senior will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost. Qualifications - Technical Training, Certification(s) or Degree - 3+ years of related experience Requirements - Proficiency developing and deploying integrations with ServiceNow and external systems - Experience installing and configuring MID Server environments - Experience configuring and optimizing ServiceNow SAM Pro, software licensing models, and software entitlements - Experience designing and building Service Catalog items and functionality - Strong programming proficiency in JavaScript, Glide API, and web services (REST/SOAP) - Solid understanding of CMDB and ITIL processes - Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework - Effective communication skills for interacting with customers and stakeholders at all levels - Ability to explain and present complex concepts to a diverse audience with varying levels of technical knowledge - Strong analytical and problem-solving skills - Attention to detail; a high bar for quality results - Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization Benefits - Comprehensive benefits and wellness packages - 401K with company match - Competitive pay and paid time off - Full-flex work week to own your priorities at work and at home - Award-winning culture of innovation and a military-friendly workplace Company Description We are GDIT. A global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. - We operate across 50 countries worldwide - Offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development - Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology

• Map and distribute tasks to the team following ServiceNow best practices. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Plan and architect sprints based on user stories (using Scrum methodology). • Monitor and support the team in implementing solutions on the ServiceNow platform. • Develop and automate business processes and services on the ServiceNow platform. • Develop APIs using RESTful principles for integration with other services. • Work on projects using agile methodologies (Scrum/Kanban). • Assist in resolving technical issues and driving continuous improvement of delivered solutions. • Collaborate with multidisciplinary teams (functional, business, and architecture).

• Develop and automate business processes and services on the ServiceNow platform. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Develop applications using App Engine. • Create and configure workflows, forms, integrations, and business rules. • Participate in technical discovery and requirements gathering with clients. • Identify opportunities for improvement and propose solutions. • Ensure development best practices and governance on the platform. • Work on projects using agile methodologies (Scrum/Kanban). • Support troubleshooting and continuous improvement of delivered solutions. • Collaborate with multidisciplinary teams (functional, business, and architecture).

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog • Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources • Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service • Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. • Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed • Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives • Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. • Participate in implementation architectures for digital solutions, frameworks, and accelerators. • Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. • Help with building proof of concept, and creating technical solutions for internal application as needed.