• Map and distribute tasks to the team following ServiceNow best practices. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Plan and architect sprints based on user stories (using Scrum methodology). • Monitor and support the team in implementing solutions on the ServiceNow platform. • Develop and automate business processes and services on the ServiceNow platform. • Develop APIs using RESTful principles for integration with other services. • Work on projects using agile methodologies (Scrum/Kanban). • Assist in resolving technical issues and driving continuous improvement of delivered solutions. • Collaborate with multidisciplinary teams (functional, business, and architecture).

• Develop and automate business processes and services on the ServiceNow platform. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Develop applications using App Engine. • Create and configure workflows, forms, integrations, and business rules. • Participate in technical discovery and requirements gathering with clients. • Identify opportunities for improvement and propose solutions. • Ensure development best practices and governance on the platform. • Work on projects using agile methodologies (Scrum/Kanban). • Support troubleshooting and continuous improvement of delivered solutions. • Collaborate with multidisciplinary teams (functional, business, and architecture).

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog • Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources • Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service • Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. • Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed • Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives • Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. • Participate in implementation architectures for digital solutions, frameworks, and accelerators. • Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. • Help with building proof of concept, and creating technical solutions for internal application as needed.

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based upon the prioritized product backlog. • Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources. • Build service requests from the requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service. • Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. • Unit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developer’s code as needed. • Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectives. • Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required. • Participate in implementation architectures for digital solutions, frameworks, and accelerators. • Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable. • Help with building proof of concept, creating technical solutions for internal application as needed. • ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset).