• Develop and automate business processes and services on the ServiceNow platform. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Develop applications using App Engine. • Create and configure workflows, forms, integrations, and business rules. • Participate in technical discovery and requirements gathering with clients. • Identify opportunities for improvement and propose solutions. • Ensure development best practices and governance on the platform. • Work on projects using agile methodologies (Scrum/Kanban). • Support troubleshooting and continuous improvement of delivered solutions. • Collaborate with multidisciplinary teams (functional, business, and architecture).

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog • Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources • Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service • Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. • Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed • Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives • Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. • Participate in implementation architectures for digital solutions, frameworks, and accelerators. • Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. • Help with building proof of concept, and creating technical solutions for internal application as needed.

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based upon the prioritized product backlog. • Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources. • Build service requests from the requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service. • Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. • Unit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developer’s code as needed. • Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectives. • Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required. • Participate in implementation architectures for digital solutions, frameworks, and accelerators. • Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable. • Help with building proof of concept, creating technical solutions for internal application as needed. • ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset).

Role Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Department of the Interior team. In this role, you will play a pivotal role in enhancing and integrating platform capabilities and module functionalities within the DOI ServiceNow environment. - Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. - Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience. - Foster platform-wide interoperability through integrations with DOI systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders. - Apply Agile Software Development Life Cycle (SDLC) methodologies to lead the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability between various tools and platforms. - Collaborate with stakeholders to gather requirements and design integration solutions that align DOI’s digital governance and enterprise architecture frameworks. - Implement ServiceNow enhancements and integrations, leveraging best practices to ensure iterative delivery, continuous improvement, and alignment with evolving mission and operational priorities. - Assist in promoting DOI business process reengineering and standardization to maximize the business value derived from integrated ServiceNow solutions. - Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. - We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .