Junior Account Manager
Location
United States
Posted
5 days ago
Salary
0
Seniority
Lead
Job Description
Junior Account Manager
Fortive
Role Description The Junior Account Manager will support Sales Representatives with post-sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts. This role will work closely with assigned sales reps to understand key account needs: - Tracking customer orders - Following up on delivery timelines - Assisting in managing renewals and contract follow-ups This role will also manage and resolve customer issues: - Triaging incoming customer complaints and determining the appropriate resolution path - Coordinating with internal departments to drive fast resolutions - Ensuring consistent and empathetic communication with customers during resolution processes Qualifications - Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience - 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred - Excellent communication, presentation, and negotiation skills - Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite Requirements - Maintain Accurate CRM and Case Management Records - Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy - Maintain customer profiles, interaction history, and notes to enable seamless team handoffs - Ensure all cases/tickets are properly categorized and closed within designated timeframes - Drive Proactive Communication and Follow-up - Support Sales Processes and Documentation - Assist with preparation of quotes, proposals, or product literature as requested by sales - Follow up with customers for missing documents, approvals, or order confirmations - Help coordinate onboarding materials or training planning for new customers - Collaborating with Internal Teams to Improve Service - Identify recurring service issues or process inefficiencies and report trends to leadership - Recommend improvements to workflow, communication, or customer touchpoints - Participate in team huddles or process improvement projects to enhance the customer experience - Maintaining Knowledge of Products, Services, and Promotions - Stay informed about updates to product offerings, promotions, pricing, or service changes - Share relevant products or promotional details with customers when appropriate - Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used - Support Reporting and KPI Monitoring - Track personal and team-level metrics related to response times, resolution rates, and satisfaction - Share insights with the team to continuously improve service delivery and support outcomes Company Description Fluke Health Solutions (FHS), an operating company of Fortive, is comprised of 3 industry leaders – LANDAUER, Fluke Biomedical, Victoreen, and RaySafe. We lead the biomedical and radiation detection markets with innovative products and services to keep customers, patients, and clients safe. Our portfolio of products includes: - Software - Biomedical test equipment - Radiation measurement and radiation detection The Fluke Health Solutions vision is to empower our everyday heroes to focus only on protecting lives.
Related Guides
Related Job Pages
More Account Manager Jobs
• Increase revenue and build lasting relationships with customers while representing our comprehensive portfolio of scientific products and services • Develop and implement strategic sales plans • Manage key account relationships • Ensure customer satisfaction through consultative selling • Work with cross-functional teams to provide tailored solutions that meet customer needs while achieving sales targets • Serve as a trusted advisor to help customers advance their scientific goals through a combination of customer visits and virtual engagement
• Develop and execute a territory strategy to drive revenue growth and market penetration • Identify, engage, and qualify new opportunities within industrial, manufacturing, logistics, utilities, and aerospace sectors • Lead sales cycles focused on solving ergonomic and operational challenges • Deliver compelling product demonstrations and on-site evaluations • Design and manage pilot programs that validate ROI, safety improvements, and productivity gains • Convert pilot programs into long-term, scaled deployments across customer sites • Build strong relationships with workers, EHS, operations, engineering, and executive stakeholders • Develop business cases that quantify impact (injury reduction, productivity, cost savings) • Negotiate and close complex commercial agreements • Expand existing accounts through multi-site and enterprise-wide adoption • Support and grow regional channel and distribution partners • Maintain accurate pipeline, forecasting, and CRM data • Represent SUITX at industry events, trade shows, and customer engagements • Collaborate cross-functionally with marketing, product, and customer success teams to ensure successful deployments and customer outcomes
Area Sales Manager/ Key Account Manager/ Sales Professional
Contigo Energie AGWir nehmen Energie persönlich.
Role Description Wir suchen zum nächstmöglichen Zeitpunkt für das Gebiet Berlin / Brandenburg, Baden-Württemberg, Norddeutschland einen Key-Account-Manager (m/w/d). - Du willst Erfolg und gibst dafür alles. - Du besitzt Hunter-Mentalität und arbeitest motiviert daran, neue Geschäftsmöglichkeiten zu finden. - Deinen Erfolg erreichst du durch uneingeschränkte Eigeninitiative, Fleiß und deine professionelle und positive Art. - Du kannst bereits herausragende vertriebliche Erfolge nachweisen und verhandelst auf Entscheider-Ebene. - Eloquenz und perfekte schriftliche Artikulation zeichnen dich aus. - Du beherrschst die gängigen MS-Office-Produkte und kennst dich mit CRM-Systemen aus. - Du überzeugst mit Selbstbewusstsein, diplomatischen Geschick und Vertriebstalent sowie durch deine souveräne und professionelle Wirkung. - Du akquirierst proaktiv potenzielle Kunden persönlich und auch per Telefon. - Durch gekonnte Analyse bewertest du den Bedarf des Kunden und verhandelst Dienstleistungs- und Energielieferverträge professionell. - Du vereinbarst Kundengespräche und führst diese abschlussorientiert durch. - Durch aktives Beziehungsmanagement pflegst du den Kundenbestand und baust ihn durch Kundenbesuche und Anschlussverträge aus. - Dabei hast du immer die kundenorientierte Lösung vor Augen, denn: Wir nehmen Energie persönlich. Benefits - Unbefristetes Arbeitsverhältnis in einer zukunftssicheren Branche. - Attraktives, leistungsorientiertes Einkommen (Fixum zzgl. variabler Anteil). - Dienstwagen zur privaten Nutzung. - Professionelles Coaching und ein erfahrenes Team. - Terminierungsunterstützung durch unser internes Key-Assistenz-Team. - Mitarbeiterrabatte, Gesundheitsbudget, Essenszulage. - 30 Tage Urlaub.
• Responsible for sales execution and business development within assigned accounts • Support CDWG, specifically the K12 vertical • Drive AM trainings, pipeline management, and whitespace mapping • Work cross-functionally with ASUS Commercial Sales Management, Distribution, Product Management, and Marketing teams • Identify and develop sales opportunities within CDW • Build and expand ASUS relationships and engagement across all levels of the assigned account base • Develop and execute a business plan focused on driving unit and revenue growth • Maintain multiple active contacts within a large customer base • Provide routine communication on ASUS and its products, programs, offers, and promotions • Travel as needed to assigned account HQ and satellite locations • Partner with reseller account teams to drive face-to-face trainings and meetings • Support assigned accounts at regional events and focused trade shows • Participate in internal and external business reviews and communications • Analyze and develop end-customer demand across private-sector verticals
