• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

• Set the editorial direction for motorcycle coverage • Guide a team of writers • Ensure published content meets high standards • Combine hands-on writing and editing with team leadership

• Embed in underperforming stores to diagnose root causes and build effective, sustainable action plans that grow Used Vehicle Volume, Gross Profit and PVR. • Work one-on-one with Sales Managers to coach, train, and execute sales processes, developing them as stronger leaders, managers, and coaches. • Analyze traffic funnel metrics across the group to identify and capture conversion opportunities from lead to appointment to show to sale. • Drive purchase conversion of consumers looking to sell their vehicle, ensuring call-center-generated appointments handed off to the stores are finalized into completed purchases that fuel used vehicle volume. • Teach dealership teams how to implement new processes that connect centralized and digital customer interactions—phone, eCommerce, BDC, and WBYC—to the in-store experience, ensuring a seamless handoff from call-center appointment to finalized in-store transaction. • Partner with eCommerce teams to maximize results through proper staffing, management, and process execution. • Leverage CRM, reporting dashboards, and dealership technology to surface insights and drive adoption of digital retailing tools. • Roll out and scale new sales processes and initiatives, establishing best practices across the group. • Conduct in-store visits and market meetings to share results, workshop opportunities, and develop best practices. • Provide feedback to leadership on store performance, opportunities for improvement, and concerns. • Moderate travel required (50%).

• Support the Bariatric Surgery Department by collecting and submitting reliable data to the American College of Surgeons Bariatric Data Registry Platform. • Identify opportunities for clinical quality improvement and ensure the ongoing evaluation of clinical outcomes for the department. • Establish effective working relationships with members of the hospital community. • Responsible for accurate and timely data entry into the Bariatric Program's database. • Collect follow-up data at 30 days, 6 months, one year and annually thereafter. • Develop educational materials and deliver presentations on the Bariatric Data Registry Platform.