Role Description Are you a proven operations leader with experience in personal injury law who knows how to keep complex cases moving efficiently? We are seeking a Personal Injury Medical Operations Supervisor to lead a team responsible for supporting personal injury medical cases, improving operational workflows, and ensuring seamless coordination between attorneys, medical providers, and internal departments. This is a hands-on leadership role focused on process optimization, team development, compliance, and operational excellence in a fast-paced environment. This opportunity is ideal for a proactive leader who has successfully managed teams within a personal injury law firm, thrives on solving operational challenges, and enjoys building efficient processes that drive results. Responsibilities - Report directly to the Director of Medical Services and partner with senior leadership on departmental initiatives, strategic planning, and operational improvements. - Lead, coach, and develop a team of at least five Medical Schedulers, providing day-to-day leadership, performance management, accountability, and professional development. - Oversee the end-to-end operational workflow for personal injury medical lien and funding cases, ensuring efficient case progression from intake through completion. - Coordinate with personal injury attorneys, law firms, medical providers, including doctors, surgery centers, and hospitals, as well as internal departments, to ensure seamless communication and timely case progression. - Review, draft, and manage contracts, legal documentation, case materials, funding agreements, and related records with a high level of accuracy. - Oversee medical scheduling operations and ensure documentation, scheduling, and case milestones are completed accurately, compliantly, and on time. - Monitor workflow efficiency, compliance, accuracy, and turnaround times while identifying bottlenecks and implementing practical operational improvements. - Identify process breakdowns, resolve operational challenges proactively, and develop, refine, and maintain standard operating procedures to improve consistency and productivity. - Track team performance through coaching, mentoring, and performance management to drive operational excellence and continuous improvement. - Serve as the operational leader responsible for optimizing processes and workflows rather than personally managing individual personal injury cases. Requirements - Ability to work remotely and reside within the Pacific or Mountain Time Zone. - 2+ years of supervisory or team lead experience within a personal injury law firm. - Experience supporting at least 5 personal injury attorneys and medical providers, and coordinating between legal and medical teams. - Experience as a Case Manager, Paralegal, or similar role within a personal injury environment is highly valued. - Proven experience managing a team of at least five employees. - Strong experience reviewing and managing contracts and complex legal documentation. - Excellent organizational, analytical, and problem-solving skills. - Exceptional attention to detail and ability to manage multiple priorities simultaneously. - Strong leadership, coaching, and communication skills. - Proficiency with Microsoft Office. - Experience with Salesforce is preferred, but training will be provided. Benefits - Fully remote opportunity. - Competitive base salary. - Discretionary annual performance bonus. - Health, dental, and vision insurance. - 401(k) or Roth IRA. - Paid holidays and paid time off. - Travel and mileage reimbursement when applicable. - Annual performance reviews and opportunities for salary increases. - Career growth with a stable, rapidly expanding organization.

Role Description The Cybersecurity Operations Center Analyst is responsible for the timely detection, identification, and alerting of possible attacks/intrusions, anomalous activities, and misuse activities. The Analyst will distinguish these incidents and events from benign activities across the Duke Energy environment. Key responsibilities include: - Conduct network, endpoint, and log analysis using various consoles to analyze and triage cybersecurity events (e.g., SIEM, IPS, firewall, etc.) and perform continuous hunts across the environment. - Reconstruct cyber events, assess cyber threats and scope of impact, identify and track any internal lateral or external movement, and develop response solutions. - Research and track new exploits and cyber threats, particularly related to the cloud environment and containers. - Interact with the security community and government agencies to obtain technical cyber threat intelligence. - Track cyber threat actors/campaigns based on technical analysis and open source/third party intelligence. - Assist with containment of threats and remediation of the environment during or after an incident. - Conduct cursory and/or in-depth analysis (i.e., packet captures, endpoint behaviors, etc.), or collaborate with peers for hand-offs/escalations. - Conduct analysis of malicious code and weaponized documents through behavioral analysis or reverse engineering. - Request and track mitigations to address cyber threats and lead incident response coordination and remediation activities according to the incident response process. - Communicate and report on key intelligence, analysis and response activities, relevant metrics, and KPIs. - Enhance and tune detections and alerts and other cyber event correlation rules to reduce false positives. - Provide 24x7 operational support for escalations on a rotating shift basis. Qualifications - Associates Degree in Managing Information Strategies (MIS), Computer Science, or Cybersecurity. - In lieu of Associates degree(s) listed above, High School/GED AND 2 years of related work experience. Requirements - Previous Duke Energy experience. - Demonstrated effective oral and written communication skills. - Knowledge of cyber attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks). - Team player, works well with others. - Direct background or exposure to cybersecurity operations. - Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]). - Windows and UNIX/Linux command line scripting experience and programming experience. - Demonstrated understanding of the life cycle of network threats, attacks, attack vectors, and methods of exploitation with an understanding of intrusion set tactics, techniques, and procedures (TTPs). - Familiarity or experience with the Cyber Kill Chain® methodology & MITRE's ATT&CK Framework®. - Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, Procedural Language/Structured Query Language [PL/SQL] and injections, race conditions, covert channel, replay, return-oriented attacks, malicious code). - Innovative – ability to recognize and seek improvement and efficiency opportunities. - Demonstrated commitment to training, self-study, and maintaining proficiency in the technical cybersecurity domain. Benefits - Competitive pay and benefits. - Opportunities for growth and development. - Recognition for your work. Working Conditions - Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. - Virtual employees should live within a reasonable commute to a Duke Energy facility. Travel Requirements - Not required. Relocation Assistance Provided - No. Represented/Union Position - No. Visa Sponsored Position - No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Develop and maintain relationships with insurance companies • Collect payment from insurance companies on outstanding patient balances • Research and resolve problem accounts as needed • Maximize collections to achieve collection performance goals • Identify trends and perform root cause analysis on unpaid and underpaid claims • Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor • Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

• Ensure administration of the pharmacy program is accurate and compliant by supporting various operational tasks • Perform duties to support the development, coordination and maintenance of the pharmacy program • Review benefit/formulary setup and testing (new and year over year) • Conduct claims analysis • Perform other duties as assigned • Comply with all policies and standards