Role Description You are the first point of contact for adults seeking substance use and mental health treatment. You manage inbound and outbound calls, guide prospective clients through the admissions process, and convert inquiries into enrollments — with empathy, urgency, and professionalism. This role blends consultative sales, client care, and coordination. The right person holds space for people in difficult moments while still moving the process forward. What You'll Do - Respond to all new inquiries same day via phone and email - Conduct consultative intake calls to assess needs, gather information, and determine level of care fit (PHP/IOP) - Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly - Meet and exceed individual enrollment targets - Complete outbound follow-up on warm leads, pending applications, and stalled prospects - Schedule enrollment appointments with at least 48 hours' notice; keep team updated on changes - Coordinate with clinical staff to support smooth transitions from inquiry to admission - Ensure all enrollment documentation is complete and filed by end of business on enrollment date - Maintain same-day CRM documentation on all contacts and activity - Build and maintain referral source relationships over time; document all contacts same day Qualifications - 2+ years in behavioral health admissions, substance use treatment, healthcare sales, or a high-volume client-facing role - Track record of meeting or exceeding conversion or enrollment targets - CRM proficiency - Consultative communicator — you listen first, then guide - Empathetic and steady in emotionally charged conversations - Highly responsive, self-directed, and accountable in a remote environment Preferred - Familiarity with substance use disorder and/or adult mental health treatment settings - Working knowledge of insurance benefits verification and utilization review processes

Title: Wellness Coordinator Requisition number: 2367065 Job category: Behavioral Primary location: Kansas City, Missouri Overtime status: Non-exempt Travel: No Job Description: REMOTE IN KANSAS CITY, MO Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together. Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs. Wellness Coordinators will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care. Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics. Schedule: Monday - Friday, 40-hour work week, between the hours of 7:30 am to 7:00 pm CST. Location: Remote in Kansas City, MO. Must be located in the Kansas City, MO area. You will enjoy the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: - Wellness Coordinators work in an inbound and outbound member queue - Documentation in multiple electronic documentation systems - Coordinate information to clinical team partners - Provide behavioral health benefit education - Contact members to screen for and identity gaps in care - Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment - Administrative support - Potential to travel to provide direct patient care - Potential to be communicating directly with providers - Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 2+ years of managed care or call center experience - 1+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice) - 1+ years of computer proficiency experience to include adobe and Microsoft office - 1+ years of experience handling sensitive issues with members and providers in a confidential manner - Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) - Live in a location that can receive a UnitedHealth Group approved high-speed internet Preferred Qualifications: - Bachelor's Degree in a social services, - Casework experience at hospitals, social service agencies or community mental health centers - Dual diagnosis experience with mental health, substance abuse, and special needs - Knowledge of state waiver program - Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients - Working knowledge of community-based resources and services - Creative problem-solving skills with the ability to use community and network resources to meet members' needs - Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs - Demonstrates initiative in achieving individual, team, and organizational goals and objectives - Valid Missouri driver's license Soft Skills: - Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn - Solid oral and written communication skills - specifically telephone skills - Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work - Experience handling sensitive issues with members and providers in a confidential manner - Excellent customer service skills - Solid team player and team building skills - Embodies our values by putting members first and responding with care and understanding. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Regularly collect and consolidate information on task and initiative progress • Review statuses for completeness, accuracy, and consistency • Keep JIRA structures, tasks, timelines, ownership, and dependencies up to date • Maintain key program and project artifacts in Confluence • Identify deviations from agreed plans and initiate corrective follow-up actions • Remind responsible owners about critical deadlines and outstanding commitments • Organize and facilitate working meetings, including status meetings, dependency syncs, and release-readiness sessions • Document decisions, maintain action-item logs, and track actions through completion • Prepare regular status reports for program stakeholders and management • Visualize key metrics, progress indicators, risks, and delivery trends • Participate in release planning and coordination of major launches • Maintain a dependency map across teams, systems, and workstreams • Track release readiness, including critical cross-team and technical dependencies • Identify and escalate risks that may threaten release timelines, scope, or quality

• Identify, recruit, and engage qualified Project Leaders from industry to sponsor and lead student capstone projects across a minimum of 4 academic majors.**• Develop and maintain an ongoing pipeline of prospective Project Leaders to ensure approximately 20 active projects are staffed annually.**• Conduct outreach and presentations to prospective Project Leaders, articulating the value of engaging with student capstone talent.**• Manage the full recruitment lifecycle from initial contact through project onboarding, ensuring a timely and positive experience for all Project Leaders.**• Maintain accurate records of outreach activity, pipeline status, and recruitment outcomes. • Work closely with Project Leaders to co-create student capstone project briefs that are appropriately scoped for the competency-based, online learning environment.**• Guide Project Leaders in designing deliverables and milestones that students can meaningfully complete without direct faculty oversight.**• Provide ongoing support and coaching to Project Leaders throughout the project lifecycle, including check-ins, troubleshooting, and facilitation as needed.**• Help Project Leaders understand student context, including the asynchronous, self-directed nature of the academic program, to set realistic expectations.**• Develop onboarding resources and templates to streamline the process for new Project Leaders. • Onboard and train Project Leaders on the software tools and platforms used to manage and deliver capstone projects.**• Provide ongoing technical guidance and troubleshooting support to ensure Project Leaders and students can navigate the platform effectively.**• Serve as a resource for students experiencing questions or challenges related to the software, project requirements, or program logistics.**• Identify and escalate recurring platform or process issues to appropriate internal stakeholders. • Serve as the primary operational point of contact for the university client, providing regular updates on project status, recruitment progress, and program health.**• Proactively communicate challenges, escalations, and resolutions to ensure client confidence and program continuity.**• Prepare and deliver periodic progress reports and summaries that demonstrate program outcomes and engagement metrics.**• Contribute to strategic discussions with the client around program growth, process improvements, and success benchmarks. • Serve as a responsive resource for students navigating questions about their capstone project, platform tools, or program logistics.**• Foster a supportive, solution-oriented environment for students in a faculty-independent academic model.**• Escalate academic or programmatic concerns appropriately in alignment with institutional policies.