Adolescent Wellness Academy

• Manage a personal lead pipeline from first contact through enrollment • Respond to all new inquiries same-day; conduct outbound follow-up with urgency and consistency • Lead consultative conversations that uncover client goals, address concerns, and move toward a decision • Meet and exceed individual enrollment targets; report pipeline status weekly • Schedule and coordinate virtual consultations and enrollment appointments • Maintain accurate, same-day CRM records on all contacts and activity • Build referral relationships with external partners over time • Represent the organization professionally across all written and verbal communication

• Manage the Co-CEO's calendar, appointments, and scheduling across multiple priorities • Track action items, deadlines, and follow-ups to ensure nothing gets missed • Build and maintain Excel trackers, reports, and operational spreadsheets • Prepare agendas, meeting notes, and recap summaries for internal meetings • Draft and organize correspondence, memos, and internal communications • Coordinate with department leads and clinical directors across AWA and PRC locations • Handle day-to-day administrative tasks and special projects as directed • Communicate professionally on behalf of executive leadership in both English and Spanish

• Respond to all new inquiries same-day via phone and email • Conduct consultative intake calls to assess needs, gather information, and determine program fit • Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly • Meet and exceed individual enrollment targets • Complete outbound follow-up on warm leads, pending applications, and stalled prospects • Schedule enrollment appointments with at least 48 hours notice; keep team updated on changes • Ensure all enrollment documentation is complete and filed by end of business on enrollment date • Maintain same-day CRM documentation on all contacts and activity • Build and maintain referral source relationships over time; document all contact same-day

• Manage a personal lead pipeline from first contact through enrollment • Respond to all new inquiries same-day; conduct outbound follow-up with urgency and consistency • Lead consultative conversations that uncover client goals, address concerns, and move toward a decision • Meet and exceed individual enrollment targets; report pipeline status weekly • Schedule and coordinate virtual consultations and enrollment appointments • Maintain accurate, same-day CRM records on all contacts and activity • Build referral relationships with external partners over time • Represent the organization professionally across all written and verbal communication

• Serve as the first point of contact for individuals and families seeking care at PRC and AWA. • Handle inbound calls, emails, and inquiries as the first point of contact • Manage 60–80 calls/day with professionalism and efficiency • Guide clients and families through admissions conversations • Navigate crisis and emotionally sensitive situations • Coordinate next steps (assessments, tours, admissions) • Document all activity in CRM/EMR systems • Collaborate with clinical and operations teams

Admissions Coordinator Full-Time | Remote 📍 Supporting Davie, FL Operations 🕚 11:00 AM – 7:00 PM (Monday–Friday) Must-Have Qualifications - 2+ years in admissions, client care, call center, or sales (required) - Ability to manage high-volume calls (60–80/day) - Strong customer service + sales skills (guiding conversations, handling objections) - Calm and effective in crisis or emotionally charged situations - Tech-savvy (CRM/EMR, Microsoft Office) - High responsiveness, follow-through, and accountability The Role Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments. What You’ll Do - Handle inbound calls, emails, and inquiries as the first point of contact - Manage 60–80 calls/day with professionalism and efficiency - Guide clients and families through admissions conversations - Navigate crisis and emotionally sensitive situations - Coordinate next steps (assessments, tours, admissions) - Document all activity in CRM/EMR systems - Collaborate with clinical and operations teams Preferred - Spanish-speaking - Behavioral health or local market familiarity - Interest in growth within admissions/outreach About Us PRC provides individualized substance use treatment for adults. AWA supports adolescents and families through PHP/IOP mental health care. We meet people where they are—and help them move forward.

Admissions Coordinator Full-Time | Remote 📍 Supporting Davie, FL Operations 🕚 11:00 AM – 7:00 PM (Monday–Friday) The Role We’re seeking a highly responsive, people-centered Admissions Coordinator to serve as the first point of contact for individuals and families seeking care at Principles Recovery Center (PRC) and Adolescent Wellness Academy (AWA). This role blends customer service, sales, and behavioral health exposure. You’ll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently. If you thrive in fast-paced environments, enjoy connecting with people by phone, and can balance compassion with urgency, this role is a strong fit. What You’ll Do - Serve as the first voice and first impression for incoming calls, emails, and inquiries - Manage a high volume of inbound calls (60–80/day) with warmth, efficiency, and focus - Engage prospective clients, families, and referral partners with strong customer service and sales skills - Ask direct, thoughtful questions while maintaining empathy and professionalism - Navigate crisis-related and emotionally charged conversations with composure - Educate callers on next steps, including assessments, tours, and admissions - Maintain rapid response times across calls, emails, and follow-ups - Accurately document all activity in CRM/EMR systems - Collaborate with clinical and operations teams to ensure continuity of care - Support outreach and referral efforts as needed What We’re Looking For Experience Requirements - +2 years in admissions, client care, call center, or sales roles (required) - +1 year in behavioral health, healthcare, or related field (required) Core Strengths - Strong customer service and sales acumen; confident guiding conversations and managing objections - Highly organized with the ability to manage multiple conversations and priorities simultaneously - Tech-savvy (CRM/EMR systems, Microsoft Office) - Calm, grounded, and emotionally steady under pressure - Responsive, accountable, and proactive with follow-up - Collaborative team player with a genuine passion for helping others Preferred - Spanish-speaking (preferred) - Familiarity with behavioral health or local treatment landscape - Interest in growth within admissions or outreach About Us Principles Recovery Center (PRC) provides individualized substance use treatment for adults, rooted in compassion, accountability, and long-term recovery. Adolescent Wellness Academy (AWA) is a PHP/IOP program supporting adolescents (13–17) and their families through creative, family-centered mental health care. Together, we meet people where they are—and help them take the next step forward.

Role Description Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments. - Handle inbound calls, emails, and inquiries as the first point of contact - Manage 60–80 calls/day with professionalism and efficiency - Guide clients and families through admissions conversations - Navigate crisis and emotionally sensitive situations - Coordinate next steps (assessments, tours, admissions) - Document all activity in CRM/EMR systems - Collaborate with clinical and operations teams Qualifications - 2+ years in admissions, client care, call center, or sales (required) - 1+ year in behavioral health or healthcare (required) - Ability to manage high-volume calls (60–80/day) - Strong customer service + sales skills (guiding conversations, handling objections) - Calm and effective in crisis or emotionally charged situations - Tech-savvy (CRM/EMR, Microsoft Office) - High responsiveness, follow-through, and accountability Preferred - Spanish-speaking - Behavioral health or local market familiarity - Interest in growth within admissions/outreach Company Description - PRC provides individualized substance use treatment for adults. - AWA supports adolescents and families through PHP/IOP mental health care. - We meet people where they are—and help them move forward.

Position: Psychiatric Nurse Practitioner (Adolescents – Remote) Location: South Florida (Fully Remote) Schedule: 6–10 hours per week | Tuesdays & Thursdays, 2:00 PM–5:00 PM (with flexibility to extend) Compensation: Competitive, based on experience About Us Adolescent Wellness Academy (AWA) is a specialized mental health treatment center serving adolescents and their families through Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP). We are seeking a dedicated and experienced Psychiatric Nurse Practitioner to join our clinical team and provide high-quality virtual psychiatric care for teens. Position Summary The Psychiatric Nurse Practitioner (PMHNP) will provide virtual psychiatric care to adolescent clients aged 13–17. This includes conducting Initial Psychiatric Evaluations (IPEs) within 72 hours of admission, prescribing medications as clinically appropriate, and educating families on diagnoses and treatment plans. This role works independently with minimal supervision from the Medical Director and includes weekly collaboration with the clinical team during a designated team meeting. Key Responsibilities - Conduct Initial Psychiatric Evaluations (IPEs) virtually for all new adolescent clients within 72 hours of program admission. - Provide ongoing medication management and psychiatric follow-up via telehealth. - Prior to prescribing any medication, contact families directly to: - Review diagnosis - Explain purpose of the medication - Discuss potential side effects - Obtain verbal consent - Participate in weekly interdisciplinary clinical meetings with therapists and leadership. - Collaborate with the Medical Director and clinical leadership as needed. - Maintain accurate and timely documentation in the EMR system. - Provide psychiatric education and guidance to families in a clear, supportive manner. Qualifications - Licensed to practice as a Psychiatric Mental Health Nurse Practitioner (PMHNP) in the state of Florida(required). - Minimum 2 years post-licensure experience as a PMHNP (required). - Demonstrated experience working with adolescents in a psychiatric setting, including prescribing medications (required). - Strong skills in family communication and psychoeducation. - Must be comfortable working independently and making clinical decisions with limited supervision. - Availability to work Tuesdays and Thursdays from 2–5 PM, with occasional flexibility to extend. - Fluency in Spanish is strongly preferred. - Passion for adolescent mental health and a commitment to harm prevention and family support. Additional Information - This role will be assigned to one of multiple sites, with the expectation of occasional coverage coordination with a counterpart NPs at other locations during absences or time off. - All care is provided remotely via telehealth.