Adolescent Wellness Academy

• Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions, transitions, and unstructured time • Manage breakout rooms independently for de-escalation when a secondary therapist isn't available • Conduct Green Space assessments and follow up with parents every two weeks • Process intakes, upload sign-in sheets, prepare welcome kits, and maintain census records • Produce and distribute the weekly program newsletter • Track attendance and coordinate psych/IEP scheduling for new admissions • Provide real-time tech support to clients during sessions (Zoom, breakout rooms, chat) • Communicate with parents by phone and email on progress and logistics • Complete accurate, same-day documentation, including wellness check-ins and incident reports • Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately

• Conduct Connection Calls with families during the admissions process • Explain AWA's PHP and IOP programming and answer clinical questions with accuracy and empathy • Partner with the Admissions team on handoffs and follow-up • Document calls and share relevant clinical information with the treatment team • Escalate when a family may need a higher or different level of care • Maintain availability to meet the 15-hour weekly minimum

Role Description You are the first point of contact for adults seeking substance use and mental health treatment. You manage inbound and outbound calls, guide prospective clients through the admissions process, and convert inquiries into enrollments — with empathy, urgency, and professionalism. This role blends consultative sales, client care, and coordination. The right person holds space for people in difficult moments while still moving the process forward. What You'll Do - Respond to all new inquiries same day via phone and email - Conduct consultative intake calls to assess needs, gather information, and determine level of care fit (PHP/IOP) - Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly - Meet and exceed individual enrollment targets - Complete outbound follow-up on warm leads, pending applications, and stalled prospects - Schedule enrollment appointments with at least 48 hours' notice; keep team updated on changes - Coordinate with clinical staff to support smooth transitions from inquiry to admission - Ensure all enrollment documentation is complete and filed by end of business on enrollment date - Maintain same-day CRM documentation on all contacts and activity - Build and maintain referral source relationships over time; document all contacts same day Qualifications - 2+ years in behavioral health admissions, substance use treatment, healthcare sales, or a high-volume client-facing role - Track record of meeting or exceeding conversion or enrollment targets - CRM proficiency - Consultative communicator — you listen first, then guide - Empathetic and steady in emotionally charged conversations - Highly responsive, self-directed, and accountable in a remote environment Preferred - Familiarity with substance use disorder and/or adult mental health treatment settings - Working knowledge of insurance benefits verification and utilization review processes

• Take ownership of executive inbox management: flag, action, organize, and keep priorities moving on behalf of the Co-CEOs • Own financial administrative tasks including invoice processing, accounts payable, credit card reconciliation, and expense categorization • Review, organize, and maintain contracts, agreements, and sensitive organizational documents • Support medical credentialing processes and documentation across both organizations • Assist with software setup, CRM integrations, and platform management; serving as a reliable resource for system questions across the org • Process daily fax and mail intake, routing items appropriately and keeping nothing in the queue • Build and maintain Excel trackers, reports, and operational spreadsheets • Contribute to special projects as organizational needs evolve • Support internal operations including agendas, meeting notes, correspondence, and cross-departmental coordination

• Manage a personal lead pipeline from first contact through enrollment • Respond to all new inquiries same-day; conduct outbound follow-up with urgency and consistency • Lead consultative conversations that uncover client goals, address concerns, and move toward a decision • Meet and exceed individual enrollment targets; report pipeline status weekly • Schedule and coordinate virtual consultations and enrollment appointments • Maintain accurate, same-day CRM records on all contacts and activity • Build referral relationships with external partners over time • Represent the organization professionally across all written and verbal communication

• Manage the Co-CEO's calendar, appointments, and scheduling across multiple priorities • Track action items, deadlines, and follow-ups to ensure nothing gets missed • Build and maintain Excel trackers, reports, and operational spreadsheets • Prepare agendas, meeting notes, and recap summaries for internal meetings • Draft and organize correspondence, memos, and internal communications • Coordinate with department leads and clinical directors across AWA and PRC locations • Handle day-to-day administrative tasks and special projects as directed • Communicate professionally on behalf of executive leadership in both English and Spanish

• Respond to all new inquiries same day via phone and email • Conduct consultative intake calls to assess needs, gather information, and determine program fit • Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly • Meet and exceed individual enrollment targets • Complete outbound follow-up on warm leads, pending applications, and stalled prospects • Schedule enrollment appointments with at least 48 hours' notice; keep team updated on changes • Ensure all enrollment documentation is complete and filed by end of business on enrollment date • Maintain same-day CRM documentation on all contacts and activity • Build and maintain referral source relationships over time; document all contacts same day

• Manage a personal lead pipeline from first contact through enrollment • Respond to all new inquiries same-day; conduct outbound follow-up with urgency and consistency • Lead consultative conversations that uncover client goals, address concerns, and move toward a decision • Meet and exceed individual enrollment targets; report pipeline status weekly • Schedule and coordinate virtual consultations and enrollment appointments • Maintain accurate, same-day CRM records on all contacts and activity • Build referral relationships with external partners over time • Represent the organization professionally across all written and verbal communication

• Serve as the first point of contact for individuals and families seeking care at PRC and AWA. • Handle inbound calls, emails, and inquiries as the first point of contact • Manage 60–80 calls/day with professionalism and efficiency • Guide clients and families through admissions conversations • Navigate crisis and emotionally sensitive situations • Coordinate next steps (assessments, tours, admissions) • Document all activity in CRM/EMR systems • Collaborate with clinical and operations teams

Admissions Coordinator Full-Time | Remote 📍 Supporting Davie, FL Operations 🕚 11:00 AM – 7:00 PM (Monday–Friday) Must-Have Qualifications - 2+ years in admissions, client care, call center, or sales (required) - Ability to manage high-volume calls (60–80/day) - Strong customer service + sales skills (guiding conversations, handling objections) - Calm and effective in crisis or emotionally charged situations - Tech-savvy (CRM/EMR, Microsoft Office) - High responsiveness, follow-through, and accountability The Role Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments. What You’ll Do - Handle inbound calls, emails, and inquiries as the first point of contact - Manage 60–80 calls/day with professionalism and efficiency - Guide clients and families through admissions conversations - Navigate crisis and emotionally sensitive situations - Coordinate next steps (assessments, tours, admissions) - Document all activity in CRM/EMR systems - Collaborate with clinical and operations teams Preferred - Spanish-speaking - Behavioral health or local market familiarity - Interest in growth within admissions/outreach About Us PRC provides individualized substance use treatment for adults. AWA supports adolescents and families through PHP/IOP mental health care. We meet people where they are—and help them move forward.