• Manage, monitor, and support cloud infrastructure primarily on AWS. • Assist in cloud transformation, migration, and modernization initiatives involving Azure and Oracle Cloud. • Implement and follow basic information security best practices, including access control, data protection and compliance support. • Managing well architected approach and security advisories of respective cloud providers such as AWS, MS Azure and Oracle. • Deploy and maintain cloud services including compute, storage, networking, and security configurations. • Perform day-to-day operational support activities such as incident management, service requests, and root cause analysis (RCA). • Support and troubleshoot Windows Server environments, including patching and performance tuning. • Configure, maintain, and troubleshoot IIS for web application hosting. • Manage and troubleshoot DNS, Active Directory, and identity/access-related issues. • Provide support for MS SQL Server (basic setup, backup/restore, performance monitoring, connectivity issues). • Perform database-related tasks including troubleshooting, access management, monitoring, and backup coordination. • Build, run, and troubleshoot Docker containers and support containerized applications. • Administer and troubleshoot Linux systems (services, logs, permissions, networking basics). • Develop and maintain automation scripts using Shell and PowerShell. • Perform application and infrastructure troubleshooting using logs, monitoring tools, and metrics. • Maintain clear documentation for system configurations, SOPs, and troubleshooting procedures. • Collaborate effectively with cross-functional teams including Development, QA, and Security teams. • Provide support during US shift hours as required.

• Collaborate with Development and Architecture teams to build complex and highly available cloud environments for Internal and External infrastructure builds. • Provide Level 3 Technical support to Internal teams, Customers and Partners to support our core product. • Lead and educate clients on cloud deployment patterns. • Act as a SME for implementing and building infrastructure to support our core product. • Investigate and resolve any customer integration issues that arise during implementation. • Design procedure for system troubleshooting and maintenance. • Perform root cause analysis for any implementation errors and provide feedback to the Core dev team. • Document best practices and lessons learned. • Design, implement and maintain a secure and scalable infrastructure platform. • Provide ongoing maintenance and support of internal tools, improve system health and reliability. • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability. • Participate in on-call rotation to provide application and infrastructure support, incident management and troubleshooting.

Role Description Designs, codes, debugs, tests, documents and implements Salesforce Health Cloud including application customizations and integration of other 3rd party vendor-supplied software. Provides functional and technical support in collaboration with the Salesforce Health Cloud Administrator. Collaborates with other department resources to support multiple system interfaces and data integration. Monitors, defines, and reports on critical path workflows. Resolves issues or escalates issues as required. Qualifications - Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience - U.S. Citizen - Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation - 3+ years general application development and support experience - 1 year hands-on experience in Salesforce Health Cloud - 1 year experience with a Salesforce DevOps toolset and CI/CD practices - Experience with JavaScript, Flows, Apex, LWC, Visualforce, SOAP, REST - Experience working in an agile environment using Jira or similar solutions - Experience communicating with both technical and business audiences - 4 or more years of general application development and support experience skills (preferred) - 2 years' experience in Salesforce Health Cloud (preferred) - 2 years' experience with a Salesforce DevOps toolset and CI/CD practices (preferred) - Salesforce Platform App Builder Certification (preferred) - Salesforce Platform Developer I Certification (preferred) - Salesforce Platform Developer II Certification (preferred) - Aura framework and OmniScript (preferred) - Strong written and verbal communication skills (preferred) - Technical experience working with healthcare systems or in a government contract systems environment (preferred) - Experience in Salesforce Lightning Web Components and Einstein Analytics (preferred) Requirements - Evaluates, supports and tests vendor-supplied software packages. Determines compatibility with existing systems. Installs and tests vendor upgrades and patches. Provides technical support and trouble-shooting. - Researches the setup and functionality of available software modules. Obtains a solid understanding of business processes/user functions that these modules directly support. Obtains and shares knowledge of how various application modules inter-link and affect one another. - Help design UI and workflows based on business needs. - Analyzes, designs and develops code in support of multiple system interfaces and data integration services. Uses Salesforce APIs to integrate with other systems. - Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency or to adapt program to new requirements in response to business requests. Responsible for mid/entry-level coding assignments, and participates in code review sessions with direction from Lead/Senior developers. - Provides daily support to functional end-users with system issues, questions and processes. Performs debugging tasks to resolve system issues. Takes active steps to increase understanding of end-users functions to support applications development process. - Coordinates with appropriate departments to ensure that necessary communication is occurring to allow applications to function properly and efficiently. Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on any existing modules. - Develops system and program test plans under the guidance of Lead developer. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results/defect logs and performs necessary code revisions. - Prepares technical reports and instructional manuals as documentation of program development. Maintains current system design documents, and program documentation. - Provide escalation assistance for daily trouble ticket resolution, for entry-level developer. - Performs reporting tasks utilizing site standard reporting tools. - Logs, monitors, and manages event calls regarding reported problems. - Participates in regularly-scheduled project review/status meetings internally and with client departments. - Work in a team environment using Agile Project Management (Scrum) and Test Driven Development. - Participate in all Scrum activities such as creating user stories, sprint planning, and sprint retrospectives. - Responsible for triaging daily user trouble tickets, and performing first-level response. Documents change control. - Performs on-call support functions. - Performs other duties as assigned. - Regular and reliable attendance is required. Benefits - Medical, Dental and Vision Coverage - Paid time off - 401(k) Retirement Savings Plan (with matching) - Short-term and long-term disability, basic life, and accidental death and dismemberment insurance - Tuition reimbursement - Paid volunteer time - Frequent pay raises and overtime opportunities - Recognition and reward programs - Salary range for this position: approximately $101,000 - $112,000 per year

Role Description Designs, codes, debugs, tests, documents and implements Salesforce Health Cloud including application customizations and integration of other 3rd party vendor-supplied software. Provides functional and technical support in collaboration with the Salesforce Health Cloud Administrator. Collaborates with other department resources to support multiple system interfaces and data integration. Monitors, defines, and reports on critical path workflows. Resolves issues or escalates issues as required. Drives the design and implementation of new business processes within required configuration. Qualifications - Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience - U.S. Citizen - Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation - 5+ years general application development and support experience - 3 years' hands on experience in Salesforce Health Cloud - 3 years' experience with a Salesforce DevOps toolset and CI/CD practices - Experience with JavaScript, Flows, Apex, LWC, Visualforce, SOAP, REST - Experience working in an agile environment using Jira or similar solutions - Experience communicating with both technical and business audiences Requirements - 7 or more years of general application development and support experience skills (preferred) - 4 years' experience in Salesforce Health Cloud (preferred) - 4 years' experience with a Salesforce DevOps toolset and CI/CD practices (preferred) - Salesforce Platform App Builder Certification (preferred) - Salesforce Platform Developer I Certification (preferred) - Salesforce Platform Developer II Certification (preferred) - Aura framework and OmniScript (preferred) - Strong written and verbal communication skills (preferred) - Technical experience working with healthcare systems or in a government contract systems environment (preferred) - Experience in Salesforce Lightning Web Components and Einstein Analytics (preferred) Key Responsibilities - Evaluates, supports and tests vendor-supplied software packages. Determines compatibility with existing systems. Installs and tests vendor upgrades and patches. Provides technical support and trouble-shooting. - Researches the setup and functionality of available software modules. Obtains a solid understanding of business processes/user functions that these modules directly support. Recommends process changes to end-users to promote better utilization of application functionality. - Obtains and shares knowledge of how various application modules inter-link and affect one another. - Assists with the planning, coordination, and direction of Salesforce modifications related to both current and proposed designs, in collaboration with the Salesforce Health Cloud Administrator. - Helps design UI and workflows based on business needs. - Analyzes, designs and develops code in support of multiple system interfaces and data integration services. Uses Salesforce APIs to integrate with other systems. - Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency or to adapt program to new requirements in response to business requests. Responsible for complex coding assignments, and participates in code review sessions with direction from Lead developers. - Serves as a technical and functional resource to entry level developers. - Provides daily support to functional end-users with system issues, questions and processes. Performs debugging tasks to resolve system issues. Takes active steps to increase understanding of end-users functions to support applications development process. - Coordinates with appropriate departments to ensure that necessary communication is occurring to allow applications to function properly and efficiently. Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on any existing modules. - Develops system and program test plans under the guidance of Lead developer. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results/defect logs and performs necessary code revisions. - Prepares technical reports and instructional manuals as documentation of program development. Maintains current system design documents, and program documentation. - Provides escalation assistance for daily trouble ticket resolution, for entry-level developer. - Performs reporting tasks utilizing site standard reporting tools. - Logs, monitors, and manages event calls regarding reported problems. - Participates in regularly-scheduled project review/status meetings internally and with client departments. - Works in a team environment using Agile Project Management (Scrum) and Test Driven Development. - Participates in all Scrum activities such as creating user stories, sprint planning, and sprint retrospectives. - Documents change control. - Performs on-call support functions. - Performs other duties as assigned. - Regular and reliable attendance is required. Competencies - Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. - Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. - Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. - Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. - High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. - Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. - Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. - Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. - Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. - Technical Skills: Advanced knowledge and expertise in applications programming methodologies and disciplines; expert knowledge in system analysis and business problem-solving; expert knowledge in vendor-supplied application software; functional expertise in assigned applications. Strong collaboration skills. Working Conditions - Works in a standard office environment, with weekend or nighttime work to implement changes. - Extensive computer work with prolonged sitting. Benefits - Medical, Dental and Vision Coverage - Paid time off - 401(k) Retirement Savings Plan (with matching) - Short-term and long-term disability, basic life, and accidental death and dismemberment insurance - Tuition reimbursement - Paid volunteer time - Salary range typically from around $117,000 - $130,000 per year Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.