• Achieve Fiscal Year Financials by directing and delivering key financial metrics versus Plan within aligned trade spend plan • Account Plan management, contributing to both current year and long-range plan forecasts • Ability to operate in ever changing customer/competitive landscape & able to adjust strategy ongoing to hit KPI’s • Work with the Senior Director of Club Channel to create long term, thought leadership visions for customer accounts • Achieve new item, assortment, pricing, and merchandising objectives set forth for specific customer objectives • Manage the forecast, in partnership with the Business Analytics Team • Build relationships with each regional Buying Office, creating long-term partnership & strategic synergies • Extremely detail oriented in day to day fulfillment/PO management; ensuring product arrives to correct facilities on time • Build yearly rotational strategy for customer/region that hits on all of Chomps LRP goals • Strong data acumen, to build best in class selling materials to influence Buying decisions in the Club Channel • Effectively engage and leverage cross functional resources to exceed/achieve business objectives • Coordinate sales/review/innovation presentations at customers leveraging cross-functional support to enable team selling approach

• Build annual retail and net sales plans for assigned accounts • Oversee operational backend to bring plans to life • Monitor the end-to-end purchase order lifecycle • Collaborate with internal partners to create performance goals • Track order fulfillment and resolve operational inquiries

• Achieving budgeted quotas for recurring revenue retention within our background screening client base. • Leading the Customer Success function and team, building strong partnerships across Product, Compliance, Operations, and Sales to deliver on all Customer Success programs. • Driving continuous improvement of the renewal, add-on sales, and services engagement process. • Setting goals that minimize attrition while maximizing ROI and alignment to company goals. • Ensuring client feedback is communicated and leveraged throughout the organization. • Integrating the Customer Success teams of acquired screening companies. • Serving as the executive escalation point for critical accounts. • Collaborating with operational teams to develop product retention analytics reports to inform leadership decision-making.

• Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction. • Communicate at a high level regarding all services and present options. • Positive communications and problem solving with clients and Road Rebel team. • Obsessive about accuracy and details of the trip, from itinerary through delivery. • Maintain client relationships, projects, and deadlines, and assist in any conflict resolution. • Develop a trusted relationship with key accounts. • Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors. • Understand all forms of service requests for Air, Housing, and Ground Travel. • Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance. • Resolve any issues that may derail meeting itinerary delivery dates. • Have hotel brand-specific knowledge and be able to recommend appropriate properties. • Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed. • Deliver white glove service and go above and beyond for client satisfaction.