Mitratech logo
Mitratech

Empower. Automate. Elevate

Senior Manager, Account Management

Location

United States

Posted

2 days ago

Salary

$100K - $110K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Manager, Account Management

Mitratech

• Achieving budgeted quotas for recurring revenue retention within our background screening client base. • Leading the Customer Success function and team, building strong partnerships across Product, Compliance, Operations, and Sales to deliver on all Customer Success programs. • Driving continuous improvement of the renewal, add-on sales, and services engagement process. • Setting goals that minimize attrition while maximizing ROI and alignment to company goals. • Ensuring client feedback is communicated and leveraged throughout the organization. • Integrating the Customer Success teams of acquired screening companies. • Serving as the executive escalation point for critical accounts. • Collaborating with operational teams to develop product retention analytics reports to inform leadership decision-making.

Job Requirements

  • Bachelor's degree, preferably in business or a related field.
  • 5–10 years of combined experience in account management and customer success roles, specifically within the background check/screening or consumer reporting industry.
  • Progressive experience leading customer success teams with a demonstrated history of meeting retention objectives for screening clients.
  • Working knowledge of FCRA requirements, adjudication workflows, and other regulatory considerations that affect the background screening client experience.
  • Experience building a customer success strategy, operations model, and reporting framework specific to screening or compliance-driven services.
  • Strategic thinker who can also roll up their sleeves and work closely with Product, Compliance, and Operations teams.
  • Experience designing and using key metrics (TAT, accuracy, adoption, churn, NPS/CSAT) to proactively lead teams and programs.
  • Highly customer-oriented, with the ability to balance client needs against company objectives and targets.
  • Strong analytical skills with significant experience in up-sell and churn reduction within the screening/compliance space.
  • Strong Excel and Salesforce expertise.
  • Exceptional writing, communication, and presentation skills, including the ability to speak credibly with compliance and legal stakeholders.
  • Highly effective organizational, project management, and time management skills.
  • Ability and willingness to travel up to 50%, including to industry conferences (e.g., PBSA).

Benefits

  • Health, Dental & Vision Insurance *
  • 401 (k) + Employer Match *
  • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program
  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition
  • LinkedIn Learning Platform

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