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Account Manager
Location
Arizona + 13 moreAll locations: Arizona | California | Connecticut | Kentucky | New Hampshire | New Jersey | Ohio | Maryland | Massachusetts | Michigan | Pennsylvania | South Carolina | Tennessee | Virginia
Posted
1 day ago
Salary
$60K - $65K / year
Seniority
Senior
Job Description
Account Manager
Road Rebel Global
• Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction. • Communicate at a high level regarding all services and present options. • Positive communications and problem solving with clients and Road Rebel team. • Obsessive about accuracy and details of the trip, from itinerary through delivery. • Maintain client relationships, projects, and deadlines, and assist in any conflict resolution. • Develop a trusted relationship with key accounts. • Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors. • Understand all forms of service requests for Air, Housing, and Ground Travel. • Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance. • Resolve any issues that may derail meeting itinerary delivery dates. • Have hotel brand-specific knowledge and be able to recommend appropriate properties. • Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed. • Deliver white glove service and go above and beyond for client satisfaction.
Job Requirements
- 3-5 years of professional experience in a client-serving role
- Passion for building relationships and being part of a collaborative team
- Strong written and verbal communication skills
- Excellent problem-solving and conflict-resolution abilities
- Ability to work under pressure and manage multiple priorities
- Bachelor's degree required
- Experience in travel, logistics, GDS Sabre, or hospitality industry a plus
- Familiarity with Salesforce or other major CRM platforms a plus
Benefits
- Paid Time Off
- Health, Vision, Dental, and Life Insurance plans
- Retirement Plan (401k)
- Training & Development Opportunities
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