• Achieving budgeted quotas for recurring revenue retention within our background screening client base. • Leading the Customer Success function and team, building strong partnerships across Product, Compliance, Operations, and Sales to deliver on all Customer Success programs. • Driving continuous improvement of the renewal, add-on sales, and services engagement process. • Setting goals that minimize attrition while maximizing ROI and alignment to company goals. • Ensuring client feedback is communicated and leveraged throughout the organization. • Integrating the Customer Success teams of acquired screening companies. • Serving as the executive escalation point for critical accounts. • Collaborating with operational teams to develop product retention analytics reports to inform leadership decision-making.

• Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction. • Communicate at a high level regarding all services and present options. • Positive communications and problem solving with clients and Road Rebel team. • Obsessive about accuracy and details of the trip, from itinerary through delivery. • Maintain client relationships, projects, and deadlines, and assist in any conflict resolution. • Develop a trusted relationship with key accounts. • Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors. • Understand all forms of service requests for Air, Housing, and Ground Travel. • Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance. • Resolve any issues that may derail meeting itinerary delivery dates. • Have hotel brand-specific knowledge and be able to recommend appropriate properties. • Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed. • Deliver white glove service and go above and beyond for client satisfaction.

• Lead the promotion and sale of Medtronic’s coronary portfolio, including stents, balloons, guidewires, imaging, and CathWorks technologies, across assigned territory. • Provide technical and clinical leadership in the cath lab during coronary interventions and physiological assessments, including support for complex cases. • Deliver advanced clinical education and training to physicians, nurses, and technicians. • Build, maintain, and leverage relationships with key opinion leaders (KOLs), senior clinicians, and executive-level decision makers. • Partner with Enterprise Accounts, Strategic Accounts, and Sales Leadership to shape pricing strategies, support contract negotiations, and drive system-wide adoption. • Develop and execute sophisticated territory and account plans that address clinical, economic, and competitive dynamics. • Achieve and exceed quarterly and annual sales targets. • Travel frequently to hospitals and off-site meetings, which may require overnight stays.

• Management, coordination, and development of Major Accounts within Commercial Risk Control • Conduct, review, and/or direct the evaluation and assessment of high hazard complex risks • Develop and enhance the Major Account proposition • Management of the life-cycle of Major Accounts from a Risk Control perspective • Preparation of account level desktop risk reports • Development and maintaining business relationships with internal and external business partners • Liaise effectively with Claims, providing technical guidance and loss mitigation strategies