• Achieving sales and utilization quotas in the assigned territory. • Performing territory penetration, coverage and account identification to drive sales and increase the customer base for Sofwave’s products, through targeted, regular visits to customer offices. • Providing training, presentations and demonstrations to customers on application and use of Sofwave’s products using effective communication and sales techniques. • Educating customers regarding the indications, contraindications, and safety of Sofwave’s products, and how they fulfill customer needs. • Educating and supporting customers with marketing strategies including, but not limited to, website development, internal office branding, and external marketing strategies. • Supporting the facilitation and execution of regional training workshops and tradeshows within the territory. • Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest levels of customer service. • Completing administrative responsibilities including, but not limited to, business plans, expense reports, territory account profiles, and customer databases. Manage day-to-day sales administration activities in a timely manner e.g. Salesforce.com updates and data entry. • Maintaining updated knowledge of the industry, competition, and competitive products. • Developing and maintaining supportive, productive and collaborative relationships at all levels within the organization. • Participating in industry trade shows, meetings, etc. • Maintaining compliance with all applicable quality and regulatory guidelines. • Maintain consistent communication with appropriate team members and counterparts on all territory and regional matters, including accurate forecasting. • Demonstrate a strong work ethic and consistently represent Sofwave with integrity, ethics, honesty, loyalty, and professionalism.

Role Description This is a remote position. Salary will vary based on your geographic location. Please visit the OPM Salary website to view the salary for your location. The Education Case Manager (ECM) in the Education Call Center Division of the Muskogee Regional Processing Office (RPO) processes and authorizes education awards involving difficult issues that result from all sources. The ECM advises education claimants and their representatives through phone contacts, and written correspondence (letters and/or email) of the benefits, rights, and privileges they are entitled to under the laws administered by VA. The claims adjudicated by an ECM are some of the most difficult and complex awarded or disallowed records in the RPO. The ECM must possess the highest technical and communication skills to effectively carry out the duties of this position. The ECM is usually the education claimant's last resort for resolving the perceived problem or situation. - Authorizes and processes education awards for basic eligibility and entitlement for education claimants under Chapter 30, 32, and 35 of Title 38, as well as Chapter 1606 of Title 10 and Section 903 of Public Law 96-342. - Provides analysis of education program issues to Veterans, dependents, school officials, and other interested parties relative to their rights and benefits, submission of evidence, disposition of claims, and all subsequent actions. - Applies knowledge of relevant federal and state laws and common law principles, where applicable, concerning domestic relations issues, in order to make proper dependency determinations. - Adjudicates, authorizes, and/or advises Veteran Claims Examiners (VCE) on all awards, including especially complex issues. - Prepares correspondence concerning decisions made within the Education Division and reviews correspondence prepared by VCEs and releases the correspondence when applicable to Veterans, their dependents, accredited service organizations, school officials and other government agencies. - Prepares Statements of the Case on authorization appeals, and potential fraud where applicable. - Works with appellants and representatives to focus issues and resolve disputes. - Makes determinations on appeal cases as to whether reconsideration of the claim is necessary and assembles all necessary supplemental or new evidence and data in connection with review of appeal cases for submission to Board of Veterans Appeals. - Provides specialized instruction and guidance to other VCEs when required on difficult call inquiries. - Provides and assists with instruction to trainees during on-the-job training on the use of phone equipment, customer service handbook, and intranet/internet resources. - Identifies developmental and training needs and keeps supervisors apprised of employee progress. - Monitors and analyzes the quality of contacts with the public, including telephone calls, and e-mail. - Handles the more difficult, complaint, and/or escalated calls that are transferred from VCEs to effectively manage irate or unhappy callers in such a way as to reflect well on the station and VA. - Exercises an extremely high degree of independence in information dissemination for handling such things as escalated calls, finance payment procedures, check tracers, hardship cases, etc. - Provides refresher training to other ECC employees or assists in the development of trainees during on-the-job training portion of new hire training. - Acts as advocate for Veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. - Performs other related duties as assigned. Qualifications - Applicants must meet all requirements by the closing date of this announcement: 07/22/2026. - TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-10 position you must have served 52 weeks at the GS-09 level. - The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. - MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: - GS-10 Grade Level: Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-09 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience: - Reviewing education claims and gathering relevant evidence from multiple sources; AND - Explaining education benefit programs, entitlement criteria, and identifying issues. - OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two and a half (2.5) years of progressively higher-level graduate education leading to a Ph.D., LL.M. or equivalent doctoral degree. - One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. - Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level, the two can be combined to total 100% of the requirement. - Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. - Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Requirements - The work is mostly sedentary. - The work involves mental rather than physical exertion. - Work requires lengthy periods viewing video display terminals and extensive use of computer keyboarding. Benefits - Financial Disclosure Report: Not Required.

• Conduct research and analysis to understand internal customer pain points and create solutions prioritized into a clear roadmap • Drive Executive QBR planning cycles end-to-end, from company guidance through to final outputs • Maintain CORA's operating rhythms including weekly and monthly reporting, and represent CORA during audits and compliance exams with internal and external stakeholders including regulators • Partner with technical teams (IT, data, engineering) when solutions require more complex technical builds • Maintain all enablement resources including guidance, policies, procedures, FAQs, training materials, and AI agents • Identify and implement scalable solutions to systemic process and tooling challenges across both programs

Role Description We're seeking a strategic and results-driven Senior Manager, Multi-Site & Local SEO to lead our local search strategy across a growing portfolio of treatment centers and websites. In this role, you'll: - Drive local search visibility - Increase qualified patient leads - Support organizational growth through: - Google Business Profile management - Local SEO strategy - Technical optimization - Citation management - Reputation management - Location-specific content - Partner with cross-functional teams to strengthen our digital presence - Launch new markets - Ensure our patients can easily find the care they need Qualifications - 5–7 years of experience leading multi-site or multi-location Local SEO programs - Bachelor's degree in Marketing, Communications, Business, or related field preferred - EST or CST strongly preferred - Expertise with Google Business Profiles, local listings, citation management, schema markup, technical SEO, analytics, and reporting - Experience with Yext or similar listing management platforms preferred - Strong analytical, communication, project management, and collaboration skills - Proven ability to develop data-driven SEO strategies that drive measurable business results Benefits - Competitive salary and comprehensive benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Professional development opportunities - A collaborative culture focused on innovation, growth, and changing lives