Role Description This is a remote position. Salary will vary based on your geographic location. Please visit the OPM Salary website to view the salary for your location. The Education Case Manager (ECM) in the Education Call Center Division of the Muskogee Regional Processing Office (RPO) processes and authorizes education awards involving difficult issues that result from all sources. The ECM advises education claimants and their representatives through phone contacts, and written correspondence (letters and/or email) of the benefits, rights, and privileges they are entitled to under the laws administered by VA. The claims adjudicated by an ECM are some of the most difficult and complex awarded or disallowed records in the RPO. The ECM must possess the highest technical and communication skills to effectively carry out the duties of this position. The ECM is usually the education claimant's last resort for resolving the perceived problem or situation. - Authorizes and processes education awards for basic eligibility and entitlement for education claimants under Chapter 30, 32, and 35 of Title 38, as well as Chapter 1606 of Title 10 and Section 903 of Public Law 96-342. - Provides analysis of education program issues to Veterans, dependents, school officials, and other interested parties relative to their rights and benefits, submission of evidence, disposition of claims, and all subsequent actions. - Applies knowledge of relevant federal and state laws and common law principles, where applicable, concerning domestic relations issues, in order to make proper dependency determinations. - Adjudicates, authorizes, and/or advises Veteran Claims Examiners (VCE) on all awards, including especially complex issues. - Prepares correspondence concerning decisions made within the Education Division and reviews correspondence prepared by VCEs and releases the correspondence when applicable to Veterans, their dependents, accredited service organizations, school officials and other government agencies. - Prepares Statements of the Case on authorization appeals, and potential fraud where applicable. - Works with appellants and representatives to focus issues and resolve disputes. - Makes determinations on appeal cases as to whether reconsideration of the claim is necessary and assembles all necessary supplemental or new evidence and data in connection with review of appeal cases for submission to Board of Veterans Appeals. - Provides specialized instruction and guidance to other VCEs when required on difficult call inquiries. - Provides and assists with instruction to trainees during on-the-job training on the use of phone equipment, customer service handbook, and intranet/internet resources. - Identifies developmental and training needs and keeps supervisors apprised of employee progress. - Monitors and analyzes the quality of contacts with the public, including telephone calls, and e-mail. - Handles the more difficult, complaint, and/or escalated calls that are transferred from VCEs to effectively manage irate or unhappy callers in such a way as to reflect well on the station and VA. - Exercises an extremely high degree of independence in information dissemination for handling such things as escalated calls, finance payment procedures, check tracers, hardship cases, etc. - Provides refresher training to other ECC employees or assists in the development of trainees during on-the-job training portion of new hire training. - Acts as advocate for Veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. - Performs other related duties as assigned. Qualifications - Applicants must meet all requirements by the closing date of this announcement: 07/22/2026. - TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-10 position you must have served 52 weeks at the GS-09 level. - The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. - MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: - GS-10 Grade Level: Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-09 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience: - Reviewing education claims and gathering relevant evidence from multiple sources; AND - Explaining education benefit programs, entitlement criteria, and identifying issues. - OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two and a half (2.5) years of progressively higher-level graduate education leading to a Ph.D., LL.M. or equivalent doctoral degree. - One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. - Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level, the two can be combined to total 100% of the requirement. - Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. - Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Requirements - The work is mostly sedentary. - The work involves mental rather than physical exertion. - Work requires lengthy periods viewing video display terminals and extensive use of computer keyboarding. Benefits - Financial Disclosure Report: Not Required.

• Conduct research and analysis to understand internal customer pain points and create solutions prioritized into a clear roadmap • Drive Executive QBR planning cycles end-to-end, from company guidance through to final outputs • Maintain CORA's operating rhythms including weekly and monthly reporting, and represent CORA during audits and compliance exams with internal and external stakeholders including regulators • Partner with technical teams (IT, data, engineering) when solutions require more complex technical builds • Maintain all enablement resources including guidance, policies, procedures, FAQs, training materials, and AI agents • Identify and implement scalable solutions to systemic process and tooling challenges across both programs

Role Description We're seeking a strategic and results-driven Senior Manager, Multi-Site & Local SEO to lead our local search strategy across a growing portfolio of treatment centers and websites. In this role, you'll: - Drive local search visibility - Increase qualified patient leads - Support organizational growth through: - Google Business Profile management - Local SEO strategy - Technical optimization - Citation management - Reputation management - Location-specific content - Partner with cross-functional teams to strengthen our digital presence - Launch new markets - Ensure our patients can easily find the care they need Qualifications - 5–7 years of experience leading multi-site or multi-location Local SEO programs - Bachelor's degree in Marketing, Communications, Business, or related field preferred - EST or CST strongly preferred - Expertise with Google Business Profiles, local listings, citation management, schema markup, technical SEO, analytics, and reporting - Experience with Yext or similar listing management platforms preferred - Strong analytical, communication, project management, and collaboration skills - Proven ability to develop data-driven SEO strategies that drive measurable business results Benefits - Competitive salary and comprehensive benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Professional development opportunities - A collaborative culture focused on innovation, growth, and changing lives

Role Description The Senior Short-Term Rental Manager will oversee the guest experience and operational requirements of the assigned properties, from initial inquiries through check-out. This person will work closely with the company’s existing Virtual Assistant during onboarding before independently managing the assigned portfolio. The position requires someone with substantial hands-on experience managing multiple Airbnb properties. Experience limited to Airbnb customer service or one or two personally owned listings will not be sufficient for this senior-level position. Key Responsibilities - Manage multiple short-term rental listings across Airbnb and VRBO. - Create, launch, update, and optimize property listings, including descriptions, amenities, photos, house rules, and availability. - Handle guest communications from inquiry and booking through check-in, the duration of the stay, and check-out. - Respond promptly and professionally to guest questions, concerns, access issues, and urgent requests. - Maintain reservation calendars and ensure booking information remains accurate across platforms. - Coordinate cleaners, turnovers, maintenance concerns, and other property-related requirements. - Review property information and become familiar with each unit’s amenities, access instructions, building details, emergency information, and operating procedures. - Ensure guests receive accurate check-in instructions, property information, and follow-up support. - Assist with launching the remaining properties as they receive their short-term rental licences and professional photos. - Work closely with the existing Virtual Assistant and company leadership during the initial onboarding and knowledge-transfer period. - Follow established standard operating procedures while identifying opportunities to improve guest communication and rental operations. - Support dynamic pricing and revenue-management activities when experienced with PriceLabs or similar platforms. - Perform light bookkeeping tasks in QuickBooks when qualified, such as categorizing property-related purchases, matching credit card transactions, and organizing expenses by unit. Qualifications - Strong, recent, and hands-on experience managing Airbnb properties. - Experience managing multiple short-term or vacation rental listings simultaneously. - Experience using both Airbnb and VRBO. - Previous experience working for a property management, hospitality, or vacation rental company. - Comprehensive understanding of the Airbnb guest journey, platform rules, listing management, reservations, and issue resolution. - Ability to manage guest communications independently without requiring training on Airbnb fundamentals. - Strong written English and the ability to communicate clearly, professionally, and empathetically with guests. - Excellent organization, attention to detail, and follow-through. - Ability to handle urgent concerns calmly and make sound operational decisions. - Comfortable working independently while coordinating with cleaners, contractors, and internal team members. Preferred Qualifications - Experience with Guesty, Hospitable, or another property management system. - Experience with PriceLabs or similar dynamic-pricing software. - QuickBooks or light bookkeeping experience. - Experience launching new short-term rental listings. - Familiarity with Canadian holidays, seasonal pricing, and vacation-rental booking patterns. Schedule Expectations The selected candidate will initially overlap with the existing Virtual Assistant to complete training and property handovers. After onboarding, the schedule will provide complementary coverage and may include afternoon or evening PST hours and allocated weekend hours to support guests outside the existing team member’s schedule. Ideal Candidate The ideal candidate is a proactive and experienced short-term rental professional who understands that successful property management requires more than responding to messages. They take ownership of the guest experience, anticipate operational issues, maintain accurate information, and ensure that bookings and turnovers run smoothly without constant direction. Opportunities for growth and advancement - Competitive compensation package - Maxicare HMO after completing the three-month probationary period