The Recovery Village

Role Description Join our team in saving lives! The National Manager of Case Management Services plays a pivotal role in partnership with facility leadership, overseeing Financial Case Managers and Case Managers to guarantee that financial counseling, discharge planning, and aftercare duties are executed with precision, timeliness, and full compliance with regulatory, accreditation, and company standards. This dynamic leader spearheads weekly team check-ins to assess performance metrics, streamline workflows, and evaluate outcomes, ensuring accountability and proactively overcoming any obstacles to success. Working closely with facility leadership, this role acts as the go-to expert for aftercare, driving team excellence and meeting departmental goals while cultivating a supportive and positive work atmosphere. By exemplifying strong leadership, this position ensures alignment with organizational objectives and messaging, champions the training and growth of team members, and rigorously upholds company policies, procedures, and compliance standards. This role is remote based, with travel as needed to our facility locations nationwide. Salary starting at $75k. Core Job Duties Summary: - Lead and oversee Financial Case Managers and Case Managers to ensure consistent, compliant financial counseling, discharge planning, and aftercare coordination. - Ensure timely, accurate completion of discharge plans, aftercare appointments, documentation, and financial processes in compliance with regulations. - Oversee Financial Case Management operations, including benefits verification, eligibility reviews, and addressing patient financial concerns in collaboration with Revenue Cycle and Admissions teams. - Drive 30%+ aftercare referrals to ARS IOP services, ensuring appointments, consents, and assessments are completed before step-down. - Lead weekly team meetings to review performance metrics, workflows, and quality indicators; provide coaching and accountability to meet departmental goals. - Monitor departmental performance and compliance, identifying trends and implementing improvements. - Collaborate with facility leadership to address departmental gaps and support team needs. - Work closely with Site CEOs, Clinical Directors, Business Development, and Revenue Cycle Management to align priorities. - Serve as liaison with payors, community providers, and referral partners to support care access and continuity. - Support and optimize Heather AI integration within aftercare and case management workflows. - Provide operational coverage, training, and support for case management functions onsite or remotely as needed. - Demonstrate ethical leadership, professionalism, and foster a patient-centered, collaborative team culture. - Attend daily facility treatment team meetings to support operational needs as necessary. Qualifications - Bachelor’s or master’s degree in a health-related field, finance/accounting, or medical management preferred. - Minimum high school diploma required. Requirements - Minimum two years’ experience, preferred experience in the medical, behavioral healthcare and/or financial field. Benefits - 401(k) - Generous paid time off plan - Medical, dental, vision, and much more

AR Collections Specialist - Mental Health & SUD Focused *Must reside in the Eastern (ET) or Central Time (CT) Zone   Hours: 8:00am to 5:00pm ET Pay ranges $21 to $23/hour Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.   With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.   Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness. Benefits include:  - Health, Vision, Dental, Employer-Matched 401(k) - STD, LTD, and Employer-Paid Term Life Policy - Employer Matched HSA – up to $1500 a year company contribution - Employee Wellness Program – reduce employee premiums $40/mo - Free MDLive telehealth benefit - Paid Time Off - Vacation /Personal /Holiday/Sick - Employee Referral Bonus  The AR Specialist will be required to complete Audits, Compiles and Create Claims for submission. Responds timely to address up front and backend rejections, working each claim billed until payment is received or deemed uncollectable. CORE JOB DUTIES: - Ability to work virtually in a remote capacity, adhering to set working schedule with periodic contact with management throughout the day via phone or via teams. - Daily auditing of active and non-active clients to ensure proper program, authorization, diagnosis, and revenue elements have been captured. - Communicating with department and hospital staff to address any issues related to billing and the accuracy of charge capture, insurance, authorization and billing. - Addressing all rejected claims, merging, editing and ensuring proper filing is done in accordance with ARS’ billing rules. - Ensuring all worklists assigned by management are up to date and compliant in terms of productivity and accuracy. - Updating EMR and patient accounts when required, and opening IT tickets to address any issues that may cause delay in billing. - Following up post submission for any third-party billing to ensure claim(s) are on file and set to pay. - Resolving claims issues in which the payer has rejected the claim; by filing corrective claims, filing claim level appeals, providing additional information to the payer to support the claim, or advancing the claim(s) to the next level – UR appeal and/or Management. - Documenting actions throughout the claim life cycle by entering notes within Avatar, Waystar, and BB Tech (Tool Kit). - Identify claim rejection and denial trends, and bringing those trends to the attention of management. - Attend AR meeting as needed and conducted by your management team. - Apply standard improvement processes, follow-through (PDCA); Plan, Do, Check and Action. - Maintain strict confidentiality, adhere to Part2 regulations and HIPAA guidelines. - Follow all state regulations and adhere to all company policies and procedures. - Other duties as assigned.

AR Collections Specialist - Mental Health & SUD Focused *Must reside in the Eastern (ET) or Central Time (CT) Zone   Hours: 8:00am to 5:00pm ET Pay ranges $21 to $23/hour Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.   With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.   Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness. Benefits include:  - Health, Vision, Dental, Employer-Matched 401(k) - STD, LTD, and Employer-Paid Term Life Policy - Employer Matched HSA – up to $1500 a year company contribution - Employee Wellness Program – reduce employee premiums $40/mo - Free MDLive telehealth benefit - Paid Time Off - Vacation /Personal /Holiday/Sick - Employee Referral Bonus  The AR Specialist will be required to complete Audits, Compiles and Create Claims for submission. Responds timely to address up front and backend rejections, working each claim billed until payment is received or deemed uncollectable. CORE JOB DUTIES: - Ability to work virtually in a remote capacity, adhering to set working schedule with periodic contact with management throughout the day via phone or via teams. - Daily auditing of active and non-active clients to ensure proper program, authorization, diagnosis, and revenue elements have been captured. - Communicating with department and hospital staff to address any issues related to billing and the accuracy of charge capture, insurance, authorization and billing. - Addressing all rejected claims, merging, editing and ensuring proper filing is done in accordance with ARS’ billing rules. - Ensuring all worklists assigned by management are up to date and compliant in terms of productivity and accuracy. - Updating EMR and patient accounts when required, and opening IT tickets to address any issues that may cause delay in billing. - Following up post submission for any third-party billing to ensure claim(s) are on file and set to pay. - Resolving claims issues in which the payer has rejected the claim; by filing corrective claims, filing claim level appeals, providing additional information to the payer to support the claim, or advancing the claim(s) to the next level – UR appeal and/or Management. - Documenting actions throughout the claim life cycle by entering notes within Avatar, Waystar, and BB Tech (Tool Kit). - Identify claim rejection and denial trends, and bringing those trends to the attention of management. - Attend AR meeting as needed and conducted by your management team. - Apply standard improvement processes, follow-through (PDCA); Plan, Do, Check and Action. - Maintain strict confidentiality, adhere to Part2 regulations and HIPAA guidelines. - Follow all state regulations and adhere to all company policies and procedures. - Other duties as assigned.

We are looking for a Remote Utilization Review Specialist Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, eating disorders and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.  With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.   Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness. The Utilization Review Specialist (UR Specialist) is responsible for contacting external case managers/managed care organizations for pre-authorization and concurrent reviews throughout the duration of patient’s treatment stay, and assists the treatment team in understanding the different requirements that various insurance companies have for admission, continued stay and discharge planning. Core Job Duties: - Completes pre-authorizations/concurrent reviews/internal UR reviews - Consults with various members of the multidisciplinary treatment team concerning required information to complete concurrent reviews - Schedules peer to peer reviews and coordinates urgent/expedited appeals - Staffs individual cases with MDs as needed - Follows all standard ARS Utilization Review Department policies and procedures - Utilizes the UR Census Report on a daily basis - Makes all initial calls within 24 hours, and follow up calls every 24 hours - Data entry, records management and assisting with the appeals process - Completing detailed daily documentation - Works with Finance Department regarding client service authorizations - Communicating frequently with the treatment team - Other duties as assigned

AR Collections Specialist - Mental Health & SUD Focused *Must reside in the Eastern (ET) or Central Time (CT) Zone   Hours: 8:00am to 5:00pm ET Pay ranges $21 to $23/hour Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.   With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.   Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness. Benefits include:  - Health, Vision, Dental, Employer-Matched 401(k) - STD, LTD, and Employer-Paid Term Life Policy - Employer Matched HSA – up to $1500 a year company contribution - Employee Wellness Program – reduce employee premiums $40/mo - Free MDLive telehealth benefit - Paid Time Off - Vacation /Personal /Holiday/Sick - Employee Referral Bonus  The AR Specialist will be required to complete Audits, Compiles and Create Claims for submission. Responds timely to address up front and backend rejections, working each claim billed until payment is received or deemed uncollectable. CORE JOB DUTIES: - Ability to work virtually in a remote capacity, adhering to set working schedule with periodic contact with management throughout the day via phone or via teams. - Daily auditing of active and non-active clients to ensure proper program, authorization, diagnosis, and revenue elements have been captured. - Communicating with department and hospital staff to address any issues related to billing and the accuracy of charge capture, insurance, authorization and billing. - Addressing all rejected claims, merging, editing and ensuring proper filing is done in accordance with ARS’ billing rules. - Ensuring all worklists assigned by management are up to date and compliant in terms of productivity and accuracy. - Updating EMR and patient accounts when required, and opening IT tickets to address any issues that may cause delay in billing. - Following up post submission for any third-party billing to ensure claim(s) are on file and set to pay. - Resolving claims issues in which the payer has rejected the claim; by filing corrective claims, filing claim level appeals, providing additional information to the payer to support the claim, or advancing the claim(s) to the next level – UR appeal and/or Management. - Documenting actions throughout the claim life cycle by entering notes within Avatar, Waystar, and BB Tech (Tool Kit). - Identify claim rejection and denial trends, and bringing those trends to the attention of management. - Attend AR meeting as needed and conducted by your management team. - Apply standard improvement processes, follow-through (PDCA); Plan, Do, Check and Action. - Maintain strict confidentiality, adhere to Part2 regulations and HIPAA guidelines. - Follow all state regulations and adhere to all company policies and procedures. - Other duties as assigned.

AR Collections Specialist - Mental Health & SUD Focused *Must reside in the Eastern (ET) or Central Time (CT) Zone   Hours: 8:00am to 5:00pm ET Pay ranges $21 to $23/hour Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.   With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.   Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness. Benefits include:  - Health, Vision, Dental, Employer-Matched 401(k) - STD, LTD, and Employer-Paid Term Life Policy - Employer Matched HSA – up to $1500 a year company contribution - Employee Wellness Program – reduce employee premiums $40/mo - Free MDLive telehealth benefit - Paid Time Off - Vacation /Personal /Holiday/Sick - Employee Referral Bonus  The AR Specialist will be required to complete Audits, Compiles and Create Claims for submission. Responds timely to address up front and backend rejections, working each claim billed until payment is received or deemed uncollectable. CORE JOB DUTIES: - Ability to work virtually in a remote capacity, adhering to set working schedule with periodic contact with management throughout the day via phone or via teams. - Daily auditing of active and non-active clients to ensure proper program, authorization, diagnosis, and revenue elements have been captured. - Communicating with department and hospital staff to address any issues related to billing and the accuracy of charge capture, insurance, authorization and billing. - Addressing all rejected claims, merging, editing and ensuring proper filing is done in accordance with ARS’ billing rules. - Ensuring all worklists assigned by management are up to date and compliant in terms of productivity and accuracy. - Updating EMR and patient accounts when required, and opening IT tickets to address any issues that may cause delay in billing. - Following up post submission for any third-party billing to ensure claim(s) are on file and set to pay. - Resolving claims issues in which the payer has rejected the claim; by filing corrective claims, filing claim level appeals, providing additional information to the payer to support the claim, or advancing the claim(s) to the next level – UR appeal and/or Management. - Documenting actions throughout the claim life cycle by entering notes within Avatar, Waystar, and BB Tech (Tool Kit). - Identify claim rejection and denial trends, and bringing those trends to the attention of management. - Attend AR meeting as needed and conducted by your management team. - Apply standard improvement processes, follow-through (PDCA); Plan, Do, Check and Action. - Maintain strict confidentiality, adhere to Part2 regulations and HIPAA guidelines. - Follow all state regulations and adhere to all company policies and procedures. - Other duties as assigned.

(Remote) Provider Contracting and Credentialing Coordinator Mental Health & Addiction Field *Must live in the US in EST and reside in the Eastern (ET)or Central Time (CT) Zone   Hours: 8:00am to 5:00pm ET Pay Starts: $21+/hr Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.   With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.   Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness. Benefits include: - Health, Vision, Dental, Employer Matched 401(k) - STD, LTD, and Employer Paid Term Life Policy - up to $50k - Employer Matched HSA – up to $1500 a year company contribution - Employee Wellness Program – reduce employee premiums $40/mo - Free MDLive telehealth benefit - Paid Time Off - Vacation/Personal/Holiday/Sick - Employee Referral Bonus  The Provider Contracting and Credentialing Subject Matter Expert (SME) is responsible for assisting the organization with payer contracting efforts, including but not limited to; provider applications, contract analysis, negotiations, credentialing of facilities and medical/clinical providers. This position ensures the contracting and credentialing department works successfully with multiple departments including Sales/Marketing, Finance, Legal, Compliance, Medical and Operations.   CORE JOB DUTIES: - Ensures that all medical and clinical staff are appropriately credentialed with all payers, and payer requirements. - Assists the credential manager in identifying new hire needs to ensure appropriate credentials are inline with payer needs. - Reviews and prepares payer credentialing applications and recredential application for completeness and accuracy. - Works with providers and credentialing department to ensure required information is available to complete processes. - Works in tandem with ARS Teams (Business Development, Marketing and Finance) to identify opportunities for company growth in terms of managed care contracts. - Evaluates and analyzes contract proposals and works with SVP to negotiate best possible contract rates for ARS. - Direct contact and liaison between payers and ARS facilities as it relates to contracts, addendums, and credentialing needs. - Conduct quality control audits of files and take necessary actions to remediate and prevent future errors. - Prepare reports for internal and external use. - Works with billing department to address non-participation or dis-enrolled providers.

Seeking a Physician & Advanced Practice Provider to join our TA Team! Fully Remote Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. With our facilities located across various regions of the U.S., we have been committed to furthering our mission and applying advanced approaches to patient care. Learn more about ARS and our transformative work at www.therecoveryvillage.com. The Physician & APP Recruiter serves as a strategic talent partner responsible for building and maintaining a high-quality pipeline of physicians and advanced practice providers (NPs, PAs, CRNAs, etc.) to support organizational growth and patient care delivery. This role partners closely with medical service leadership, operations, and HR to anticipate provider needs, guide hiring strategies, and deliver an exceptional candidate experience from first outreach through onboarding. This recruiter brings deep knowledge of provider recruiting best practices, market dynamics, and compliance requirements, while proactively advising leaders on sourcing strategies, timelines, and competitive positioning. Key Responsibilities - Lead full-cycle recruiting for physicians and APPs, including sourcing, screening, interviewing coordination, offer negotiation, and onboarding support. - Build and maintain proactive provider pipelines for critical and hard-to-fill specialties. - Serve as a trusted advisor to medical service leaders by providing market insights, compensation intelligence, and hiring recommendations. - Partner with marketing and business development to enhance provider attraction strategies, employer branding, and recruitment campaigns. - Conduct intake meetings with stakeholders to understand medical service needs, coverage models, timelines, and workforce plans. - Manage candidate communication with a strong focus on provider experience and relationship-building. - Coordinate and track provider recruitment activity within ATS and CRM platforms, ensuring accurate documentation and reporting. - Support offer development in collaboration with compensation, finance, and legal teams. - Ensure recruiting practices comply with all state and federal employment laws, credentialing requirements, and internal policies. - Mentor and support other recruiters as needed, sharing best practices in sourcing and candidate care. - Attend meetings, site visits, and recruitment events as required. Knowledge, Skills & Abilities - Strong understanding of physician and APP labor markets, sourcing strategies, and long-cycle recruiting. - Knowledge of employment law, compliance standards, and healthcare hiring regulations. - Excellent relationship-building, negotiation, and communication skills. - High level of organization and ability to manage multiple active searches simultaneously. - Proficiency with ATS, CRM systems, and reporting tools. - Ability to influence without authority and guide stakeholders through complex hiring decisions.