• Own end-to-end clinical trial pharmacovigilance activities for Sponsor studies; serve as the operational backbone of the safety function • Provide active Sponsor oversight of CRO pharmacovigilance activities, including compliance, quality, and performance metrics • Lead or contribute to DSURs, IND Annual Reports, safety narratives, and line listings • Aggregate, review, and analyze safety data across studies to identify trends and emerging safety signals • Prepare integrated safety summaries and materials for safety review meetings and signal detection discussions • Maintain continuous inspection readiness for FDA and global health authority inspections • Coordinate literature surveillance, collaborate with biostatistics, and support cross-functional safety evaluations • Liaise with Clinical Operations, Medical Affairs, Regulatory Affairs, Data Management, and CRO partners

• Model the end to end flow by maintain connection points (Bookings > Backlog > Revenue Burn > Revenue Forecast) with clear driver logic and traceability • Own monthly variance drivers, focusing on Backlog Burn Rates, Book-to-Bill, start-date shifts, utilization changes, and mix impacts, and update forward assumptions with detailed rationale • Translate demand into capacity by converting forecasted revenue/burn into role-based supply needs • Provide insights into Billable vs. Productive Utilization, identify bench pockets and bottlenecks, and recommend rebalancing, redeployments, skills alignment, subcontractor usage before hiring • Build controls for data quality checks, reconciliation to finance actuals, and a transparent change log of assumptions and driver updates • Produce a consistent, executive-ready output (metrics, drivers, narrative, risks, recommended actions)

• Ensure every project has clear ownership, sensible resourcing, and a workable delivery plan • Match work to the right mix of internal team members and external freelancers, using judgement rather than rigid rules • Build and maintain a reliable pool of freelancers and collaborators • Spot delivery risks early and help teams get back on track before problems escalate • Reduce rework and friction by improving how projects are set up, scoped, and run • Capture delivery lessons and help the team continuously improve • Work closely with senior managers to problem-solve, prioritise, and keep work flowing

• Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness. • Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes. • Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes. • Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries. • Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding. • Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience. • Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy. • Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols. • Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks. • During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations. • Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle.