• Own the configuration, integration, and stewardship of the systems and tools Jane runs on. • Build a consolidated view of Jane's tools landscape. • Lead tool selection and procurement. • Partner across the executive layer to understand workflows and surface trade-offs. • Serve as a strategic thought partner to business leaders. • Own configuration and administration of business systems. • Build the integration and middleware layer. • Own data ingestion & pipeline infrastructure.

• Manage patient referrals and build accurate patient records • Field incoming patient calls and coordinate scheduling changes • Serve as first line of support for internal helpdesk • Support daily virtual clinic operations and assist with billing tasks • Maintain data accuracy across EMRs, trackers, and internal tools

Role Description Neumo is looking for a Director, Business Operations who will report directly to the GM/EVP of the Public Admin BU to oversee initiatives across all Finance & Tax and Forms business areas within the BU. This position will guide initiatives to enhance company profitability and efficiencies. The Director will be the principal liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk; to include assisting the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed. - Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth. - Implement objectives that reflect the company’s business goals and identify opportunities for process improvement. - Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams. - Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc. - Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch. - Drives continuous process improvement across sales and revenue functions. - Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders. - Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success. - Aligns reporting, training, and incentive programs with performance management priorities. - Perform other duties as assigned. Qualifications - Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus). - 10+ years in State and local SW Services implementation and Support. - 5+ years of experience leading projects end-to-end that require strategic and creative thinking. Requirements - Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions. - Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan. - Experience in project SOW, pricing and contract review and implementation. - Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action. - Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company. - A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure. - Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel. - An innate drive to innovate and optimize the use of available resources. - Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change. - Travel expected 25% of time. Work Environment - Office setting with a moderate noise level. - The employee will work at an individual workstation, using a telephone and computer. Physical Demands - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

• This is a hands-on role. You will design, build and continuously improve the operational spine that enables Sound Brazil to scale: order-to-cash, credit, customer service, supply chain and financial operations — integrated into a single efficient operating model. • Your mission: ensure that, as we grow, operations are never the reason we slow down. • You will not have a team reporting to you. You will personally build processes, coordinate external partners and resolve the operational challenges that support our growth. • You will work closely with the Sales team and the Marketing Manager, and directly with the GM. In finance and credit you will partner directly with our CFO and her team in the U.S. • At Sound we build our own internal applications with AI, and we already do this today: commercial tools, operational workflows and dashboards. • In this position you will work the same way. Instead of writing specifications and waiting for a system, you will use AI to build, test and improve the tools that run our operation.