Protocol Behavioral Health

• Manage patient referrals and build accurate patient records • Field incoming patient calls and coordinate scheduling changes • Serve as first line of support for internal helpdesk • Support daily virtual clinic operations and assist with billing tasks • Maintain data accuracy across EMRs, trackers, and internal tools

• Join weekly consultation meetings with behavioral health care managers reviewing the Collaborative Care Model patient registry. • Support the consulting psychiatrist in evaluating treatment plans and contributing to medication recommendations for oncology patients with psychiatric co-occurring conditions. • Provide direct psychiatric evaluation and treatment, including prescribing psychiatric medications, when indicated and within scope of practice. • Maintain working knowledge of interactions between psychiatric medications and common oncology treatments, under the guidance of the supervising psychiatrist. • Communicate treatment support and care coordination to oncology teams in alignment with Protocol’s clinical standards. • Evaluate psychiatric risk in the context of oncology care, including suicidal ideation, trauma responses, and the psychiatric impact of cancer diagnoses and treatment. • Collaborate with a multidisciplinary team including behavioral health care managers, oncology providers, and outside psychiatric providers as needed. • Participate in initial and ongoing training required by Protocol. • Engage in ongoing supervision and department meetings as needed. • Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs for licenses requested by Protocol will be covered). • Perform other duties as assigned.

Role Description The Clinical Recruiter plays a pivotal role in building Protocol's clinical workforce by identifying, attracting, and hiring Behavioral Health Care Managers (BHCMs). This role owns full-cycle recruitment for our core clinical function, partnering closely with clinical leadership and operations to ensure we hire high-quality, mission-aligned clinicians efficiently and at scale. Reporting to the Head of People, this individual will be a critical partner in scaling Protocol's ability to deliver care. This role is well-suited for a recruiter who thrives in fast-paced, mission-driven environments and has experience sourcing licensed behavioral health professionals. In This Role You Will - Own full-cycle recruitment for Behavioral Health Care Manager (BHCM) roles, from sourcing and screening through offer and onboarding handoff. - Develop and execute sourcing strategies to build a strong pipeline of licensed mental health clinicians (LCSWs, LPCs, LMFTs, psychologists, and pre-licensed candidates in target time zones). - Screen candidates for licensure status, clinical experience, cultural fit, and alignment with Protocol's collaborative care model. - Partner with clinical and operations leadership to understand staffing needs, time-zone coverage gaps, and partner site requirements. - Maintain accurate tracking of all candidates and pipeline activity in the ATS, ensuring data integrity and timely follow-up. - Coordinate interview logistics, including scheduling with clinical leadership and managing candidate communications throughout the process. - Manage offer processes in partnership with leadership, including compensation guidance, offer letter preparation, and candidate close. - Support onboarding coordination by ensuring new hires have completed credentialing, background checks, and pre-start requirements. - Build and maintain relationships with clinical training programs, social work schools, and behavioral health professional networks to develop evergreen talent pipelines. - Track and report on recruiting metrics including time-to-fill, source effectiveness, pipeline health, and offer acceptance rates. - Identify and implement process improvements to support scalable, efficient clinical hiring as Protocol grows. Qualifications - 3 to 5 years of full-cycle recruiting experience, with at least 2 years focused on licensed behavioral health, clinical, or healthcare services roles. - Demonstrated experience recruiting licensed mental health clinicians (LCSWs, LPCs, LMFTs, or similar); familiarity with state licensure requirements and multi-state licensing a strong plus. - Experience working with an ATS (e.g. Ashyby, Greenhouse, Lever) with strong attention to pipeline data integrity. - Exceptional organizational skills and ability to manage multiple open requisitions simultaneously in a fast-paced environment. - Strong written and verbal communication skills, with the ability to represent Protocol's mission authentically to clinical candidates. - Comfort operating with ambiguity and building scalable processes in an early-stage environment. - High level of ownership, urgency, and follow-through; ability to drive candidates and hiring managers through the process efficiently. Requirements - Experience recruiting for telehealth, collaborative care, or integrated behavioral health settings. - Familiarity with oncology, chronic illness, or specialty medical environments. - Experience building evergreen talent pipelines for high-volume or hard-to-fill clinical roles. - Background in healthcare staffing, clinical operations, or people operations at a high-growth healthcare startup. Benefits - Competitive compensation. - Comprehensive benefits. - Flexible remote work. - Significant opportunity for growth and advancement.

• Own team-wide performance metrics — engagement, productivity, clinical outcomes, utilization, and client KPIs — using data to drive accountability, identify gaps, and implement improvement plans • Translate Protocol's care model and any client or partner commitments into operational workflows, staffing models, productivity standards, and performance targets • Build and refine processes that enable BHCMs to deliver care consistently and at scale; drive continuous improvement across workflow, automation, and operational efficiency • Develop and maintain a quality assurance program covering care delivery, protocol adherence, and patient experience • Oversee operational readiness for new client implementations and program expansions • Partner with the clinical team to ensure our care model is implemented with fidelity and continuously improved based on outcomes data • Manage operations to meet or exceed productivity, and performance targets • Partner with Finance and the People Team to manage budgets, staffing models, and labor efficiency • Establish workforce productivity standards, caseload models, and performance management processes that support both clinical outcomes and financial sustainability • Monitor performance against operating plans and adjust strategy as needed — you're accountable for the numbers, not just the inputs • Lead and develop a team of BHCMs and Lead BHCMs, providing clear direction, regular feedback, and the kind of management that drives both performance and retention • Set and reinforce performance expectations across the team; address performance issues directly and constructively • Build a culture that is accountable, collaborative, and mission-driven — where high performers want to stay and grow, and where leaders support their teams while holding them to outcomes • Proactively address attrition through onboarding improvements, career pathways, manager coaching, and leadership development • Manage hiring for the BHCM team, including defining criteria, running structured processes, and building the team Protocol needs at each stage of growth • Partner closely with Clinical Leadership, Finance, and the leadership team to ensure care delivery performs against clinical and operational goals • Support client and partner relationships as an operational leader — participating in performance reviews and ensuring delivery aligns with expectations and commitments • Ensure performance and outcomes reporting is delivered accurately and on time • Partner with the Operations team to surface operational needs and prioritize technology improvements that support the BHCM team • Partner with Product & Engineering to surface operational needs and prioritize technology improvements that support the BHCM team

• Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics. • Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach. • Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress. • Maintain a patient registry aligned with requirements of the Collaborative Care Model. • Participate in weekly consultation meetings with Protocol’s consulting psychiatrist • Communicate and collaborate with oncology teams about patient progress and recommendations and attend care coordination meetings as needed. • Maintain a patient caseload targeting 65% patient-facing time. • Participate in initial and ongoing training required by Protocol. • Utilize between-session messaging as indicated to support patients. • Engage in ongoing supervision and department meetings. • (If licensed) maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol). • Perform other duties as assigned.

• Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics. • Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach. • Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress. • Maintain a patient registry aligned with requirements of the Collaborative Care Model. • Participate in weekly consultation meetings with Protocol’s consulting psychiatrist • Communicate and collaborate with oncology teams about patient progress and recommendations and attend care coordination meetings as needed. • Maintain a patient caseload targeting 65% patient-facing time. • Participate in initial and ongoing training required by Protocol. • Utilize between-session messaging as indicated to support patients. • Engage in ongoing supervision and department meetings. • Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol).

About Protocol Behavioral Health Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. Oncology patients are at heightened risk of mental health disorders and suicide, and those conditions negatively impact patient outcomes, treatment adherence, and total cost of care. Our approach is designed to meet patients where they are: emotionally, logistically, and financially. We deliver high-quality mental health support for cancer patients using the collaborative care model, integrated directly into oncology treatment centers. The team consists of experienced healthcare operators and executives who have built and scaled partnerships across behavioral health, oncology, and value-based care. We are a fast-growing, early-stage company focused on expanding access to care through strong partnerships with leading oncology providers. About the role The Manager, Business Development & Operations Support plays a critical role in supporting Protocol’s growth by enabling the identification, evaluation, and advancement of new partnership opportunities. This role operates at the center of Protocol’s business development efforts, working closely with leadership to manage pipeline activity, maintain CRM integrity, evaluate new opportunities through financial and operational modeling, and ensure smooth execution of the deal process. Reporting to our Chief Commercial Officer, this individual will help drive the operational engine behind Protocol’s business development function ensuring leads are properly tracked, opportunities are prioritized, materials are prepared, and processes run efficiently. This role is well-suited for a highly analytical and organized operator who is interested in growing into a more externally facing business development leadership role over time. In this role you will: - Own and maintain Protocol’s CRM, ensuring accurate tracking of all leads, opportunities, and pipeline activity - Identify, prioritize, and track high-value partnership opportunities using defined criteria, data analysis, and pipeline reporting - Build financial and operational models to evaluate new opportunities, including patient volume estimates, provider coverage, and revenue projections - Support development of pro formas, business cases, and internal materials to inform partnership decisions - Coordinate outreach and meeting logistics with prospective and existing partners, ensuring consistent follow-up and pipeline progression - Support the deal process by organizing and managing key documentation, including NDAs, BAAs, contracts, and partnership materials - Prepare and maintain presentations and business development materials, including partner presentations and leadership or board updates - Coordinate Protocol’s participation in industry conferences, including lead tracking, follow-up, and event logistics - Ensure leadership has clear visibility into pipeline performance, opportunity status, and growth priorities - Identify and implement process improvements across CRM, pipeline management, and business development operations to support scalable growth - Support external partner interactions and relationship development, with the opportunity to take on increasing ownership of customer-facing conversations over time Who are we looking for? - 3 to 5 years of experience in business development operations, sales operations, physician practice management, MSO supported physician models, especially in community oncology, investment banking, private equity, venture capital, healthcare services operations, or a similar analytical or growth-oriented role - Strong analytical and financial modeling skills, with the ability to evaluate business opportunities and translate data into actionable insights - Experience working with CRM systems such as Salesforce or HubSpot, with a strong understanding of pipeline management and data integrity. CRM implementation experience a plus - Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and drive complex processes forward - Strong written and verbal communication skills, including experience preparing presentations, business cases, or executive-facing materials - Experience supporting business development, joint ventures, partnerships, or growth functions in a fast-paced, high-growth, or early-stage environment - High level of ownership, operational rigor, and comfort working in ambiguity while helping build scalable processes and infrastructure - Strong interpersonal skills and comfort engaging with external stakeholders, with experience or interest in developing into a customer-facing business development role - Experience in healthcare services, specialty physician services, such as oncology, urology, radiation, and practice operations is a plus - Experience working in a high-growth healthcare services startup environments is a plus - MBA or other advanced degree is beneficial but not required Why work at Protocol? Working at Protocol Behavioral Health means joining a mission-driven team focused on improving outcomes for cancer patients through integrated behavioral health care. You’ll have the opportunity to work directly with experienced operators, help build foundational growth infrastructure, and play a meaningful role in scaling partnerships that expand access to care. Protocol offers competitive compensation, comprehensive benefits, flexible remote work, and significant opportunity for growth and advancement.

• Own and maintain Protocol’s CRM, ensuring accurate tracking of all leads, opportunities, and pipeline activity • Identify, prioritize, and track high-value partnership opportunities using defined criteria, data analysis, and pipeline reporting • Build financial and operational models to evaluate new opportunities, including patient volume estimates, provider coverage, and revenue projections • Support development of pro formas, business cases, and internal materials to inform partnership decisions • Coordinate outreach and meeting logistics with prospective and existing partners, ensuring consistent follow-up and pipeline progression • Support the deal process by organizing and managing key documentation, including NDAs, BAAs, contracts, and partnership materials • Prepare and maintain presentations and business development materials, including partner presentations and leadership or board updates • Coordinate Protocol’s participation in industry conferences, including lead tracking, follow-up, and event logistics • Ensure leadership has clear visibility into pipeline performance, opportunity status, and growth priorities • Identify and implement process improvements across CRM, pipeline management, and business development operations to support scalable growth • Support external partner interactions and relationship development, with the opportunity to take on increasing ownership of customer-facing conversations over time

• Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics. • Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach. • Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress. • Maintain a patient registry aligned with requirements of the Collaborative Care Model. • Participate in weekly consultation meetings with Protocol’s consulting psychiatrist • Communicate and collaborate with oncology teams about patient progress and recommendations and attend care coordination meetings as needed. • Maintain a patient caseload targeting 65% patient-facing time. • Participate in initial and ongoing training required by Protocol. • Utilize between-session messaging as indicated to support patients. • Engage in ongoing supervision and department meetings. • (If licensed) maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol). • Perform other duties as assigned.