Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description IT is being rewritten in real time, and ServiceNow is leading it. We're looking for a product marketing leader to own the story that ties our AI-native IT portfolio together — how Autonomous Service Operations, Autonomous IT, and the products underneath them add up to one market-defining category, not a list of features. Reporting to the Sr. Director, Product & Solutions Marketing, Technology Workflows, this is a portfolio-level role, not a product-line one. Product-line PMMs on ITSM, ITOM, and the rest of the Technology Workflows team already own positioning, messaging, and GTM execution for their own products. Your job is to define how those stories connect: the category narrative, the AI-native thesis, and the through-line that makes ServiceNow's Autonomous IT vision bigger than the sum of its products. You're a product marketer at your core — sharp on positioning, messaging, and GTM — but you operate at the altitude of a CMO. You think across business units, not within one, and you can turn a fragmented set of product stories into a single, credible narrative that CIOs and CTOs actually believe. This role has no direct authority over the product-line teams whose stories it connects, so your currency is the quality of your thinking and the relationships you build with your PSM peers. What you get to do in this role - Define the portfolio-level narrative and go-to-market strategy for Autonomous IT — the story that connects ITSM, ITOM, and emerging AI-native solutions into one coherent category, while product-line PMMs own execution within their own areas. - Own the AI-native category play: positioning, thought leadership, and the flagship narrative that puts Autonomous IT on the map with customers, analysts, and the industry. - Shape connective GTM across the portfolio — integrated campaigns, a unified analyst and press narrative, and a flagship story that fellow PSM leaders build their own programs around. - Take the stage as ServiceNow's voice on Autonomous IT with customers, analysts, and press — the person who can explain where the category is headed and why ServiceNow is positioned to lead it. - Build trusted relationships with CIOs, CTOs, and IT leaders at the companies buying into this vision, and translate what they care about back into the portfolio story. - Partner with global marketing, product management, sales, solution consulting, and the partner ecosystem — not to run their programs, but to make sure they all add up to one story. - Cultivate a portfolio-wide library of customer proof points spanning industries and use cases that make the Autonomous IT thesis concrete instead of aspirational. - Build and grow a team of product and solutions marketers who can execute at this altitude alongside you. Qualifications To be successful in this role you have: - 10+ years in product marketing, product management, or marketing leadership, including experience owning positioning and GTM across multiple products or a portfolio — not just a single product line. - Direct experience in IT operations, ITSM, ITOM, security, or adjacent enterprise software, with enough technical fluency to speak credibly with IT buyers and their teams. - A track record of building category or platform narratives — you can point to work where several product stories became one bigger story the market bought into. - Proven ability to lead through influence across peer product marketing teams, product management, sales, and marketing — this role earns alignment, it doesn't mandate it. - Fluency in AI-native product marketing: you can talk about what agentic AI actually does for a customer, not just that AI is transformative. - Experience hiring, coaching, and growing high-performing marketing teams. - Comfortable moving between executive-level narrative work and hands-on execution — decks, talk tracks, and campaign briefs included. - Bachelor's degree required, MBA preferred. - Up to 25% travel to support customer, analyst, and industry events. JV19 For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description The Construction Subject Matter Expert (SME) will provide plan review expertise and validation services to support AI-driven plan review systems. This role ensures that AI-generated outputs align with jurisdictional standards, building codes, and real-world permitting workflows. Key Responsibilities - AI Output Validation & Testing - Test AI-generated plan review outputs for accuracy, completeness, and consistency. - Execute hands-on validation using sample datasets, sandbox environments, and real agency scenarios. - Verify that AI-generated comments align with: - Applicable jurisdictional standards - Relevant code references - Established plan review workflows - Validate AI findings against adopted code editions, local amendments, and agency-specific review standards. - Domain Expertise & Issue Diagnosis - Provide cross-disciplinary expertise spanning architectural, structural, and MEP reviews. - Analyze discrepancies and determine root cause, including: - AI model errors - Incorrect prompts or assumptions - Ambiguous, incomplete, or incorrect requirements - Model Improvement & Feedback - Deliver structured, iterative feedback to support: - Model refinement - Prompt engineering improvements - Rule and requirement clarity - Define validation criteria and success metrics for AI review results. - Reporting & Insights - Produce weekly findings summaries, including: - Defect patterns and recurring issues - Missing conditions or validation gaps - False positives and false negatives - Actionable recommendations and suggestion logs for system improvement - Test Case Development - Create and maintain plan review test scenarios. - Develop edge-case and exception scenarios to evaluate AI performance. Qualifications - Strong experience in construction plan review, permitting, or design (AEC industry). - Licensed Architect, Professional Engineer, ICC Certified Plans Examiner, State Certified Plans Examiner, Certified Building Official, or equivalent professional credential. - Deep understanding of building codes and jurisdictional requirements. - Experience reviewing construction drawings and specifications. - Ability to translate real-world review practices into structured validation logic. - Strong analytical and problem-solving skills. - Strong written communication skills for documenting findings and recommendations. - Experience using electronic plan review platforms and permitting systems. Preferred Qualifications - Experience working with permitting agencies or municipal plan review. - Exposure to AI/ML systems, automated review tools, or digital plan workflows. - Familiarity with IBC, IRC, FBC, or other U.S. building codes. - Experience in testing, QA, or validation workflows. - Experience with digital plan review platforms such as ePermitHub, or similar systems. Compensation and Well-Being - The annual base salary range for this full-time position is $120,000 (less applicable taxes). - The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. - This position is eligible for an annual bonus target, which is a discretionary bonus awarded based on company and individual goal achievement. - Accela’s U.S. team members will receive a generous benefits package consisting of options including: - Flexible time off - Comprehensive medical, dental, and vision plans - Family planning benefits - 401(k) retirement savings plan with company match - Health savings account with company contributions - Flexible spending account - Life, accident, and disability coverage - Business travel insurance - Employee assistance programs - Other well-being benefits Equal Opportunity Employer Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

• Educate audiences, internal teams, and buyers on the shift toward agentic sales in a highly agile manner. • Direct the full lifecycle of strategic growth initiatives while aligning Sales, Product, and Finance departments. • Architect AI-driven systems and frameworks that solve business bottlenecks and increase the team's velocity. • Take complete accountability for product marketing deliverables to drive results, even amidst cross-functional ambiguity. • Conduct market research to inform long-term strategy, strategic product themes, and agile roadmaps. • Build business cases and financial models for product innovation. • Execute the go-to-market strategy for the sales product line, heavily focusing on the Salesforce/CRMs, data strategies, and integrations in the RAO space. • Partner with product owners to align solutions with business goals and customer needs. • Develop compelling value propositions, pricing, and messaging that translate complex RAO concepts into clear revenue ROI. • Equip sales and account managers with effective enablement tools and marketing assets. • Manage the release process to ensure marketing, sales, service, and support are fully prepared for new features. • Engage directly with Fortune 500 companies to understand their challenges and fuel product innovation.

• Teach core skills in messaging and positioning, go-to-market strategy, product launch, market research, competitive analysis, and marketing campaigns • Provide guidance on promotion strategy and applying AI fundamentals and AI automation to modern marketing work • Support students early in their exploration through general exploration and skill building • Assist with the career side of the journey, including resume review, cover letters, LinkedIn review, interview prep, salary negotiation, and networking strategy • Help with freelancing for those pursuing independent work