Accela

• Lead and manage Accela’s enterprise-wide strategic planning process • Establish governance frameworks to ensure alignment and accountability for strategic objectives • Deliver executive-level reporting on progress, including status updates, risk identification, and issue resolution • Ensure strategic objectives are clearly defined, measurable, and achievable • Plan and facilitate quarterly strategic planning sessions with the Senior Leadership Team • Lead high-priority, COO-sponsored initiatives from concept through execution • Translate strategic concepts into detailed, executable operating plans • Monitor progress against plans, identify gaps, and provide regular updates to executive leadership • Partner cross-functionally to assemble and lead initiative teams, driving alignment and outcomes • Support the COO in developing executive briefings for the Executive Leadership Team (ELT), Board of Directors, and other key stakeholders • Ensure communications are clear, concise, and aligned with organizational priorities • Establish and manage governance for Monthly Operational Reviews (MORs) • Define agendas, coordinate participating teams, and ensure readiness of materials • Facilitate review sessions and drive productive discussions • Track, manage, and follow up on action items to ensure accountability and closure

• Play a strategic role in driving operational excellence and enabling revenue growth. • Influence decision-making by providing deep insights, optimizing processes, and ensuring the scalability of our sales systems. • Partner with senior leadership across Sales, Finance, and Marketing to design and implement solutions that improve efficiency and performance. • Serve as the subject matter expert for Salesforce, leading enhancements and integrations to support business needs. • Design and maintain advanced dashboards, workflows, and automation to improve sales productivity. • Deliver actionable insights through complex data analysis, predictive modeling, and trend identification. • Own the forecasting process, ensuring accuracy and alignment with revenue targets. • Develop and enforce standardized processes for lead management, opportunity lifecycle, and pipeline hygiene. • Identify bottlenecks and implement scalable solutions to support growth. • Collaborate with Sales leadership to define KPIs and performance metrics. • Partner with Finance on the book of business and tying back to bookings data in Salesforce. • Oversee integrations between Salesforce and other platforms (CPQ, marketing automation, BI tools). • Ensure data integrity through audits, governance policies, and compliance standards.

• Lead the full monthly, quarterly, and annual close process in FloQast, ensuring all modules are closed on time, consolidations are accurate, and reconciliations are reviewed and approved within SLA • Prepare and deliver monthly financial reporting packages including the CFO review deck, bank and lender reporting files, and cash forecast • Oversee weekly accounts payable disbursements, ensuring accuracy and adherence to approval controls • Manage the company's procurement process from purchase request approval through PO issuance, partnering with department leaders to maintain spend controls • Support data gathering for federal, state, local, and international tax filings (including K-1s, property tax, and extensions), coordinating with external tax advisors • Manage the annual financial statement audit end to end, serving as the primary contact for external auditors and driving timely sign-off with no material audit adjustments • Oversee international subsidiary accounting including cost-plus accounting, intercompany reconciliations, and multi-entity consolidations • Maintain and strengthen internal controls, identifying opportunities to reduce risk and improve process efficiency • Directly manage and develop accounting team members, including assigning work, setting priorities, conducting performance reviews, supporting career development, and fostering a high-performing, collaborative team environment • Lead, develop, and coach a team of accounting professionals through regular feedback, annual performance reviews, and career development support • Partner with the CFO on lender covenant compliance, cash forecasting, and ad hoc financial analysis • Champion the adoption of AI and automation tools to improve close accuracy, reporting efficiency, and overall team productivity

• Driving net new logo acquisition • Building and maintaining a forward-looking pipeline • Developing relationships across state and federal government agencies • Positioning Accela early in procurement cycles • Leading complex enterprise sales processes from origination through close

• Monitor and triage email delivery issues reported through Salesforce support cases related to Public Portal notifications • Use SendGrid administrative tools to look up blocked email addresses, identify the cause (bounce, block, spam complaint), and unblock when appropriate • Update Salesforce cases with resolution notes and confirmation of action taken • Communicate clearly and professionally with support engineers and customers through case comments • Track recurring patterns in email delivery failures and flag systemic issues to Support leadership • Maintain a simple log of unblock actions for reporting and trend analysis • Meet defined service-level targets for case response and resolution

• Partner with large and complex government entities to provide Accela System Administration and System Enhancements • Manage ticket intake and triage from customer contacts • Monitor and oversee MAS support tickets • Create, disable, or modify Accela platform user accounts and permissions • Support service pack and release testing • Provide proactive guidance on client-led testing for major releases • Build and modify workflows, business rules, and automations • Develop and adjust fee calculations • Implement advanced scripting and automation for existing configurations

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders. • Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups. • Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies. • Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories. • Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities. • Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation. • Perform system configuration aligned to approved requirements and Accela best practices. • Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies. • Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood. • Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations. • Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making. • Support testing and validation activities including UAT planning, defect triage, and resolution coordination. • Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

• Engage with customers and partners to renew subscription and support revenues • Lead renewal contract negotiations and achieve on-time contract booking • Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements. • Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ • Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines • Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately • Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes • Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders • Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue • Meet or exceed renewal quotas

Role Description The Business Development Representative will be actively involved in outreach to target accounts, inbound leads, and marketing qualified leads with the goal of gathering Sales intelligence and handling early-stage opportunities. The ideal candidate will have strong communication skills, a proactive attitude, and a desire to learn and develop their Sales expertise. This role will be located in the Kansas City Metro area. - Identify and qualify new business opportunities through outbound and inbound prospecting. - Meet or exceed monthly and quarterly targets for lead generation and appointment setting. - Conduct Sales development best practices with email, phone, and social drips using sales automation software to build cadences to connect with new prospects. - Qualify the prospect and set appointments for the team to conduct Discovery calls. - Outreach to target prospects in support of Sales and Marketing campaign initiatives. - Secure key customer information to identify qualified “Sales ready” leads and prospective customers to be nurtured for future opportunities. - Collaborate with the Sales team to develop and implement effective strategies for lead generation. - Research to find new contacts in customer and prospect accounts and add to SalesForce. - Conduct research to understand potential clients' needs and pain points. - Schedule meetings and appointments for Field Sales to further the Sales process. - Maintain accurate and up-to-date records in the CRM system. - Assist in the preparation of Sales materials and presentations. Qualifications - Bachelor's degree in Business, Marketing, or a related field, or equivalent experience. - Strong communication and interpersonal skills and ability to achieve and set goals and deadlines. - Ability to work independently and as part of a team. - Proactive and self-motivated with a strong desire to learn. - Basic understanding of Sales principles and customer service practices. - Ability to travel 10-15%. Requirements - Familiarity with CRM software. - Familiarity with Outreach, LinkedIn, Demand Base and Marketo. Benefits - The annual base salary range for this full-time position is $50,000 - $65,000 (less applicable taxes). - The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. - This position is eligible for an annual bonus target, a discretionary bonus awarded based on company and individual goal achievement. - Generous benefits package including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Company Description For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

• Engage with customers and partners to renew subscription and support revenues • Lead renewal contract negotiations and achieve on-time contract booking • Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements. • Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ • Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines • Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately • Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes • Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders • Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue • Meet or exceed renewal quotas